The Disruptive Reality of Consumer Solutions Group Calls
Is your phone constantly buzzing with calls from Consumer Solutions Group? Their persistent contact strategies often create more anxiety than solutions. If you’re receiving repeated calls about a debt, whether you recognize it or not, you may be experiencing systematic collection tactics that can cross into illegal harassment.
Consumer Rights Law Firm PLLC helps consumers stop illegal debt collection calls and hold agencies like Consumer Solutions Group accountable under federal law.
Consumer Solutions Group’s structured collection process can cross into harassment when it prioritizes contact volume over consumer rights.
The Consumer Solutions Group System
Consumer Solutions Group operates on a phased contact model that can escalate from reminders to harassment if not properly managed. As a third-party collector, they purchase or are assigned delinquent debts, then implement a systematic approach to recovery that includes:
Initial written notices and soft phone contact
Escalated call frequency in designated phases
Scripted language about “account status” and “resolution options”
Potential references to next steps or case escalation
Understanding Consumer Solutions Group’s phased approach is key to identifying when standard procedure becomes illegal pressure.
Who is Consumer Solutions Group?
According to Better Business Bureau, Consumer Solutions Group is a collections agency often working with major creditors, distinguishable by its corporate-sounding name. This Lawrenceville, Georgia-based agency collects various debt types including medical bills, credit card debt, and bank overdrafts.
Consumer Solutions Group Details:
Full Name: Consumer Solutions Group, LLC
Address: 1180 McKendree Church Rd STE 105, Lawrenceville, GA 30043
Phone: (866) 827-5678
Other Reported Numbers: 404-410-4797, 272-226-7856, 866-927-4616
Common Consumer Searches: CSG collections, Consumer Solutions debt collection, Consumer Solutions Group harassment
Despite its generic name, Consumer Solutions Group is a specific third-party collection agency with identifiable contact information and patterns.
Your FDCPA Rights vs. The Consumer Solutions Group Process
The Fair Debt Collection Practices Act (FDCPA) provides specific rights that interrupt and regulate Consumer Solutions Group’s collection phases. This federal law applies fully to their operations, regardless of their systematic approach.
Key Rights Against CSG’s System:
Right to Validation: Force them to prove the debt is yours and they own it
Right to Cease Communication: Stop all phone calls with a written request
Right to Privacy: Prevent them from discussing your debt with third parties
Right to Truthful Representation: Protection from false claims about legal action or consequences
If Consumer Solutions Group violates the FDCPA, you may be entitled to up to $1,000 in statutory damages plus actual damages. They must also pay your attorney’s fees and court costs. The Federal Trade Commission enforces these regulations.
FTC: Fair Debt Collection Practices Act
Your legal rights act as an override button to Consumer Solutions Group’s automated collection workflow.
Navigating when and how to assert these rights within CSG’s system is crucial. If Consumer Solutions Group is ignoring your rights, firms like Consumer Rights Law Firm PLLC can strategize the most effective intervention point.
Consumer Solutions Group Phone Numbers
| Phone Number |
|---|
| 866-827-5678 |
| 404-410-4797 |
| 272-226-7856 |
| 866-927-4616 |
| 866-265-6478 |
| 866-217-8269 |
Identifying Harassment in Consumer Solutions Group
Consumer Solutions Group’s professional veneer can mask harassment patterns defined by timing, frequency, and content. Harassment under the FDCPA isn’t about tone, it’s about specific prohibited behaviors.
CSG-Specific Harassment Signs:
Calls at Inconvenient Times: Contact before 8:00 a.m. or after 9:00 p.m. your time
Excessive Frequency: Multiple daily calls, especially after you’ve requested mail-only communication
False Urgency: Claims about “immediate escalation” or “next phase” that misrepresent reality
Ignoring Your Directives: Continuing phone calls after you’ve requested written communication only
Threats: Statements about arrest, lawsuit, or wage garnishment they cannot immediately execute
Even professional-sounding calls from Consumer Solutions Group can be illegal if they ignore your directives or contain threats.
Complaints Against Consumer Solutions Group
The following is a sample list of complaints filed against Consumer Solutions Group in the past year and can be found on Pacer.gov.
| Case Name | Case Number | Filing Year | Defendant |
|---|---|---|---|
| Gunning v. Consumer Solutions Group, LLC | 1:18-cv-02518-RDB | 2018 | Consumer Solutions Group, LLC |
| Heath v. Jonathan C. Frank & Associates, LLC et al | 8:18-cv-01887-JSM-JSS | 2018 | Jonathan C. Frank & Associates, LLC et al |
| Penning v. Consumer Solutions Group, LLC et al | 1:15-cv-00383-GJQ | 2015 | Consumer Solutions Group, LLC et al |
| Penning v. IntrinsicTel LLC et al | 1:16-cv-00035-JTN-ESC | 2016 | IntrinsicTel LLC et al |
The Consumer Solutions Group Call Experience
Consumers report a pattern of cordial but persistent calls that gradually increase in pressure. These examples illustrate common scenarios reported to regulators.
Phase 1 Voicemail Example:
“Hello, this is [Name] from Consumer Solutions Group calling about a personal business matter. Please call us back at your convenience to discuss an important account update.”
Phase 2 Call Script Example:
“This call is to inform you that your account is pending review for our next stage of resolution. To discuss options before that occurs, please speak with a representative today.”
Intimidation Tactic Pattern:
Referencing different departments (“collections department,” “resolution team,” “legal review”) to create a sense of inevitable escalation and pressure.
Stopping Consumer Solutions Group’s Process
To stop Consumer Solutions Group effectively, you must use strategic, documented communication that breaks their contact cycle. A reactive approach only engages with their system, a proactive approach dismantles it.
The Anti-Harassment Protocol:
Interrupt the Cycle Immediately: Send a combined letter requesting debt validation AND ceasing telephone communication
Document Every Contact: Log all calls with dates, times, numbers, and representative names
Communicate in Writing Only: Use certified mail for all correspondence
File Strategic Complaints: Report violations to agencies that regulate systematic collection practices
The U.S. Department of Justice provides resources on debt collection rights and enforcement.
U.S. Department of Justice: Consumer Protection
A combined validation and cease request is often the most effective way to halt Consumer Solutions Group’s phased approach.
Crafting the correct combined demand requires legal precision to ensure it’s legally effective. Consumer Rights Law Firm PLLC can prepare this critical documentation to maximize its impact and stop the harassment cycle.
Documenting Consumer Solutions Group’s Phased Harassment
Your documentation should specifically capture the escalating nature of Consumer Solutions Group’s contact strategy. This evidence is crucial for complaints and potential legal action.
Consumer Solutions Group Contact Escalation Log
| Date/Time | Contact Method | CSG Representative | Stated Purpose/Phase | Your Response | Potential FDCPA Issue |
|---|---|---|---|---|---|
| 04/15/2026 10:30 AM | Phone Call | “James” | “Initial account review” | Requested mail-only communication | N/A – Initial contact |
| 04/16/2026 8:15 AM | Phone Call | “Sarah” | “Follow-up on resolution” | Reminded of mail-only request | §1692c(a)(1) if called after request |
| 04/16/2026 2:45 PM | Phone Call | “Mike” | “Urgent: Account escalation notice” | Documented call; did not answer | Harassment by continued calling |
Systematic logging exposes Consumer Solutions Group’s pattern of ignoring communication preferences, which constitutes harassment.
Is It Really Consumer Solutions Group Calling?
Scammers exploit generic names like “Consumer Solutions.” Verification in 2026 requires specific steps to protect against impersonation fraud.
Verification Protocol for CSG:
Ask for Specifics: Request the representative’s full name, employee ID, and department
Get Physical Details: Ask for Consumer Solutions Group’s complete mailing address in Lawrenceville, GA
Request Account Information: Have them provide the original creditor’s name and account reference
Verify Independently: Hang up and verify the agency through the Georgia Secretary of State business registry
Never Engage During Call: Do not provide personal information or payment during an incoming call
2026 Scam Pattern: Calls claiming to be “Consumer Solutions Group Legal Department” demanding immediate payment via prepaid debit card to “stop a lawsuit filed today.”
Legitimate collectors provide verifiable details; scammers create urgency to bypass verification.
How Regulation is Changing “Professional” Collection
New 2026 enforcement focuses on collectors who use procedural language to mask violations. Recent regulatory actions directly impact agencies like Consumer Solutions Group.
Trends Impacting Agencies like CSG:
Systematic Practice Scrutiny: Regulators now examine whether phased contact models are designed to harass rather than inform
Digital Communication Rules: New guidelines for text messages and emails from collectors
Stricter Validation Requirements: Increased documentation standards for verifying old debts
Lawsuit Focus on “Professional” Harassment: Legal actions against agencies violating cease requests despite polite language
Regulators are now looking behind polite language to assess whether a collector’s system inherently leads to violations.
Consumer Solutions Group Tactics Decoder
This chart decodes CSG’s business-like language into potential FDCPA violations, helping you distinguish between procedure and illegal pressure.
Consumer Solutions Group Tactic Analysis
| CSG’s Stated Action | What It Often Means | Potential FDCPA Violation | Law Reference |
|---|---|---|---|
| “We are required to advance your account to the next resolution phase.” | Automated increase in call frequency/script intensity | Harassment if continues after cease request | §1692d(5) |
| “This is a mandatory pre-legal review call.” | Pressure tactic with no immediate legal action planned | False representation of legal status if no suit is imminent | §1692e(5) |
| “We need to verify your employment for our records.” | Attempt to identify assets or create workplace pressure | Improper third-party contact if employer is unaware | §1692c(b) |
| “Our system shows daily attempts are required.” | Justification for excessive calling | Harassment by frequency if calls are excessive | §1692d(5) |
Get Specialized Help With Consumer Solutions Group Harassment
If Consumer Solutions Group’s persistent, systematic calls continue despite your requests, specialized legal help can stop the cycle. When self-help measures and written requests fail to halt the harassment, professional intervention becomes necessary.
You can contact us. We understand the phased tactics used by agencies like Consumer Solutions Group and can intervene with legally forceful demands to stop the calls and protect your rights. We handle debt collection harassment cases and help consumers achieve peace from intrusive collection efforts. We have an A+ rating with the Better Business Bureau.
Frequently Asked Questions
Is Consumer Solutions Group a scam?
Consumer Solutions Group is a legitimate, registered collections agency, but its name is commonly mimicked by scammers, and its collection tactics can cross into illegal harassment under the FDCPA.
Why does Consumer Solutions Group sound so professional if they’re harassing me?
Their business model uses scripted, corporate language, but harassment is legally defined by actions, especially call frequency and ignoring written requests, not by polite tone.
Can I stop Consumer Solutions Group’s “phased process”?
Yes, a written cease and desist letter sent via certified mail legally overrides their internal process and requires them to stop all phone calls immediately upon receipt.
What if Consumer Solutions Group says they can’t stop calls due to “client requirements”?
This is false. The FDCPA requires them to honor your cease request regardless of their contracts with original creditors. Any call after receiving your letter is a violation.
Does asking for validation pause Consumer Solutions Group’s entire process?
Yes, they must cease all collection activity until they mail you proper validation, effectively pausing any “phases” or escalation in their system.
What’s the best way to send a letter to Consumer Solutions Group?
Always use USPS Certified Mail with a Return Receipt requested to their address: 1180 McKendree Church Rd STE 105, Lawrenceville, GA 30043. This provides proof they received it.
Can Consumer Solutions Group sue me?
They can, but typically only if the debt is large, recent, and fully verifiable. Much of their “pre-legal” language is designed to create pressure rather than indicate imminent lawsuit.
What government agency handles complaints about Consumer Solutions Group?
The FTC and your State Attorney General (Georgia Attorney General for their home state) handle complaints. The also accepts complaints about debt collection practices.
How long does it take for a cease letter to stop Consumer Solutions Group’s calls?
Legally, they must stop immediately upon receipt. Any call after they receive your certified letter is a separate FDCPA violation that strengthens your case.
What makes a lawyer good for a Consumer Solutions Group case?
Look for a consumer rights attorney with specific FDCPA experience and knowledge of systematic collectors. Successful firms understand how to interrupt phased collection models effectively.
Reclaiming Control from Systematic Collection
You have the power to stop Consumer Solutions Group’s process in its tracks with knowledge and the right documents. Their systematic approach relies on predictable consumer reactions, but your informed, documented response breaks that pattern entirely.
By understanding their system and asserting your FDCPA rights decisively in writing, you can replace their endless “phases” with peace and control. Remember that legitimate debt collection respects boundaries; harassment ignores them.
Your written word, backed by federal law, is stronger than any collector’s automated contact system.
Government Resources:
