If Comenity Bank or its debt collectors are calling you repeatedly from phone numbers like 208-719-3279, 720-728-3218 causing stress, trauma, or harassment, even if you owe money, you may be facing illegal debt collection practices. The FDCPA and TCPA protect consumers from these abuses.
Comenity Bank is one of the major credit card companies in the United States today. The company offers both credit and debit card services to over 93 retail stores across America using largely store-branded credit cards. With a clientele of over 150 retailers, this institution has been connecting consumers to their favorite retailers for over 30 years. Since the company has an in-house collection and billing department, Comenity Bank debt collection harassment and phone harassment have become very common among consumers who owe unsettled debts to the company.
Besides the horrors faced by many consumers dealing with Comenity Bank harassment and debt collection, there have also been several allegations of scams, financial crimes, and breaches of laws such as the TCPA by the agency.

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Debt collectors cannot do the following:
Visit your home or workplace without permission
Make false claims about your debt
Falsify documents or threaten arrest for unpaid debts
Charge excessive fees or interest
Call using bank numbers improperly for debt collection
Experiencing repeated or threatening calls from Comenity Bank? Call Consumer Rights Law Firm, PLLC at (877) 700-5790.
Reasonable debt collection activities are legal:
Sending reminders about your debt
Calls you’ve consented to (like robocalls)
Discussing the debt status
Visiting at reasonable hours
Filing a legitimate lawsuit
They may contact you for:
Missed payments or delinquent accounts
Verification of account activity
Debt collection on store-branded cards
Unsure about the calls? Never share personal info until verified. Always contact official Comenity numbers.
The bank cannot contact you for debts that have been settled or discharged in bankruptcy. If the Comenity bank or collections are calling you with information about a debt that you do not owe or store credit card that you do not remember acquiring, here are a few things that you should do:
Send a Cease-and-Desist Letter
Include your name, address, the collector’s name, and a request to stop contacting you
Send via certified mail with return receipt
Request Communication Only in Writing
Under FDCPA, they must comply
With the CFPB or your state Attorney General.

Primary Numbers
614-729-6090, 303-255-5349, 303-255-5352, 303-255-5354, 614-212-5293, 913-563-5511, 720-456-3687, 913-563-5510, 614-729-6087, 614-729-5609, 614-754-4136, 800-695-2912, 614-534-2516, 800-251-1344, 913-312-9496, 901-881-9965, 650-200-1467, 866-326-0809, 202-417-2116, 360-868-6188, 303-255-5348
Repeated / Common Contact Numbers
800-695-2912, 614-534-2516, 614-212-7500, 720-728-3217, 844-271-2816, 614-729-6086, 614-754-4132, 614-754-4056, 614-534-2515
Additional Repeated Contacts
877-475-3483, 913-577-5000, 614-729-6091, 614-754-4060, 801-438-8376, 208-719-3271, 303-255-5054, 614-729-7086, 614-212-5292, 888-393-7162, 303-209-2049, 614-729-9031, 855-497-8174
Other Combinations / Repeats
614-754-4137, 614-729-3989, 720-456-3679, 720-456-3744, 720-456-3742, 720-456-3741, 720-456-3740, 720-456-3711, 720-456-3682, 855-497-8173, 614-212-7532, 612-212-7530
Frequently Used Contact Lines
913-312-3216, 913-312-9502, 614-212-5291, 614-729-9037, 800-675-5685, 855-796-9632, 888-332-4728, 888-819-1918, 800-695-1788, 886-925-7109, 800-772-1413, 855-506-2496, 844-271-2552, 800-821-5744
Miscellaneous / Regional Numbers
720-356-3688, 732-806-3199, 609-400-7010, 614-729-9025, 913-312-9488, 800-305-1215, 855-334-4198, 614-729-4000, 614-729-7670, 614-729-6040, 913-563-5522, 303-255-5045, 800-695-9478, 800-220-1181, 800-854-6755, 800-869-3557, 833-755-4354, 800-695-9583, 866-789-4961, 1866-427-428
Toll-Free / Customer Service Numbers
800-367-3647, 800-981-7490, 888-245-4064, 800-376-0581, 1-800-967-1398, 800-926-5393, 866-907-5594, 844-271-2757, 1-844-271-2758, 877-362-7264, 888-566-4353, 855-269-1622, 1-844-271-2535, 1-877-258-6953, 1-855-567-7738, 844-271-2778, 855-506-2496, 888-621-3809, 866-308-0681
Other Support / Helpline Numbers
855-617-8084, 855-603-5666, 855-567-7741, 866-832-8035, 800-995-9450, 800-395-3780, 1-866-254-9967, 888-774-8661, 855-463-6345, 800-695-5258, 866-258-0114, 866-828-7755, 866-891-3458, 1-866-843-0194
Additional Toll-Free Lines
800-387-9098, 855-408-1657, 855-266-0556, 614-729-3000, 844-271-2708, 866-507-6744, 866-810-3618, 800-201-4955, 800-767-1309, 866-512-6286, 866-284-2764, 866-283-6797, 888-252-5484, 855-497-8168, 866-353-2214, 866-285-1323
Extended Support / Helplines
866-327-4367, 866-534-4180, 866-869-9354, 866-322-1316, 866-832-8041, 866-482-4479, 844-271-2559, 855-567-7743, 855-842-9240, 888-724-6649, 866-327-4425, 855-408-1662, 888-428-8810, 888-866-8932, 855-334-3649, 800-329-9713, 888-245-4124, 800-695-0466, 844-271-2522
Additional Lines
800-888-4163, 855-506-2496, 844-271-2688, 888-427-7785, 800-474-7552, 866-884-9859, 1-866-907-5612, 877-756-1958, 866-308-0680, 347-374-1555, 614-754-4073, 720-456-3687, 855-437-5016, 913-312-3217
Final Set of Regional / Miscellaneous Numbers
886-925-7109, 855-408-1658, 844-271-2794, 844-271-2653, 800-695-8045, 855-334-3686, 855-334-3613, 866-303-5087, 888-275-2480, 866-888-1569, 800-889-0494, 800-362-8430, 855-497-8157, 1-800-695-1219, 800-304-8710, 877-851-3123
Remaining Support / Helplines
800-367-9284, 800-723-4548, 800-252-1849, 844-271-2718, 800-767-3662, 866-234-2029, 800-217-8071, 866-807-9835, 800-695-0195, 866-283-1065, 866-522-8014, 800-927-3783, 844-271-2543, 877-206-7862, 888-724-6649, 877-287-8879
Final Long-Tail / Misc Numbers
866-271-2409, 888-252-5557, 800-324-0324, 866-230-7070, 866-234-2038, 844-271-2678, 800-367-9284, 800-723-4548, 888-621-3813, 800-315-7260, 800-853-2921, 866-322-1316, 855-381-5715, 866-662-6199, 855-835-8414, 844-271-2665, 866-392-5825, 888-428-8818, 866-279-1485, 855-839-2900, 800-695-9478
Large Misc / Regional / Office Numbers
844-271-2567, 800-695-3988, 844-271-2823, 888-621-3815, 866-776-9859, 866-254-9971, 855-567-7745, 844-271-2708, 877-622-5314, 720-456-3695, 614-729-9026, 614-729-9043, 913-677-8365, 614-534-2520, 208-719-3274, 303-323-8692, 505-253-0592
Final Regional / Office Numbers
614-729-9041, 513-707-6993, 801-438-8379, 720-456-3768, 800-695-0019, 614-534-5420, 614-534-2547, 877-475-3483, 888-865-0828, 614-754-4060, 720-456-3745, 855-957-3119, 913-677-8323, 913-677-8324, 614-729-6088, 303-255-5109, 720-728-3218
Final Short / Misc Office Lines
614-212-7504, 614-754-4074, 913-312-0548, 614-212-5166, 614-212-7056, 913-312-5098, 913-563-5523, 913-563-5507, 614-729-5385, 208-719-3279, 614-729-9021, 913-312-0990
Does this Bank sue? This is yet another question that may be on your mind. You should know that they reserve the right to take you to federal court over the non-payment of your debts. They are, however, required to notify you of their intent to take legal action in federal court against you. Comenity Capital Bank Columbus, Ohio, may be guilty of debt collection harassment.
If you are not sure of the name of the collection agency that is contacted, you then feel free to visit our List of Collection Agencies in the United States
Consumer Rights Law Firm, PLLC is a law firm that specializes in helping clients who are facing Phone Harassment in any form, including telephone communication. Rather than suffer alone, contact our office to begin the process to stop Credit Corp Solutions Phone Harassment. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.
If you are interested in learning more about how to safeguard yourself and prevent phone harassment, call us at (877) 700-5790 for immediate assistance or visit our website.
You can stop Comenity Bank collection calls by sending a written cease-and-desist letter or by requesting communication only in writing under the FDCPA (Fair Debt Collection Practices Act). If the calls are excessive or harassing, you may file a complaint with the CFPB or contact a consumer rights attorney.
Yes, Comenity Bank or their debt collection partners may call you if you have late payments or a delinquent account. However, they must follow federal debt collection laws—meaning no harassment, threats, or odd-hour calls are allowed.
Comenity Bank usually calls about missed credit card payments, verification of account activity, or debt collection. If you’re unsure, don’t share personal info on the phone—always verify the call by contacting Comenity Bank directly.
Comenity Bank uses multiple numbers, but their official customer service line is 1-855-842-9245. If you get a call from an unfamiliar number claiming to be Comenity, verify it by calling this official number first.
If Comenity Bank calls you from a hidden or unknown number, don’t answer immediately. Instead, let it go to voicemail and then verify by calling Comenity’s official number. Scammers often spoof caller IDs pretending to be banks.
The official Comenity Bank Ashley Stewart credit card customer service number is 1-800-376-0581. Call this number for account inquiries, payments, or disputes.
If Comenity Bank is calling your relatives, it may be because they are trying to locate you. Under law, they cannot discuss your debt with family—only confirm your contact details. If they reveal details, that may be a violation of your rights.
To speak directly with a live representative in the U.S., call 1-855-842-9245 and follow the prompts. Press “0” or say “representative” if you’re stuck in the automated system.
Comenity Bank can sue for unpaid debts, but lawsuits are usually a last resort. Before that, they’ll attempt multiple calls, letters, and settlement offers. If you’re sued, respond quickly to avoid a default judgment.
If you receive suspicious Comenity Bank text messages, don’t click links or share personal data. Forward the scam text to 7726 (SPAM), block the sender, and contact Comenity directly at their verified number.
For over 14 years, we've fiercely defended against debt collectors and banks, holding them accountable for FDCPA and TCPA violations.
Rest assured, you'll never face legal fees with us, and we're committed to delivering optimal solutions for your claim's resolution.
Our law firm's philosophy: Client-centered service with integrity, innovation, and excellence at its core.
We review your situation at no cost to determine whether your consumer rights have been violated. You never pay out of pocket to speak with us.
If your case qualifies, we immediately send a cease-and-desist letter to the debt collector to stop calls, threats, and third-party contact with your family, friends, or workplace.
The collection agency must respond to your demand. If they offer a settlement, we explain your options clearly. If they deny or ignore your claim, we pursue the next legal steps with you.
Consumer protection laws require the violating company to pay our legal fees. We only get paid if your case is successful—so you never risk your own money.
Posted on GordonandTiffany LesterTrustindex verifies that the original source of the review is Google. At 50 years old, I don’t generally write Google reviews, but this one I write with pleasure! I have been threatened by a collection agency off and on for years now regarding a debt that originated in 2002. It was a credit card that had been paid off in full in 1999 but just prior to posting the last payment, they added a late fee or an interest charge but never sent anything to make me aware until 2002. I dealt with that collection agency at that time and was able to show proof that it had been paid previously and was told that they were writing off the account. Instead, they sold it so I was contacted about it again in 2009 after my divorce finalized. Then it was sold again apparently so I got a call in like 2020. The company that apparently bought it last in 2025 has been the worst! They have contacted all of my family, friends and they have also called my ex-husbands family and current husband’s family as well. Around August I started getting threats of a lawsuit. Stating that they were going to sue me and place a lien on my home. The last call was all I could take so I started searching for answers on google and that’s how I found this group! I filled out the questionnaire online and he reached out shortly after! My situation doesn’t qualify for a lawsuit, but he actually took the time to answer all my questions, evaluate my entire situation and give me peace of mind that this is a scam and that they can’t do anything to meet over a debt that’s over 20 years old. We work on the road and all I could see were signs of having to leave work and go to court and hire an attorney and then the possibility of a lien against our home and just the headache of it all. The gentleman with the Collection company was just badgering, rude and very threatening. It was nice to know and confirm and have peace of mind that it was all part of the collection agency game, trying to manipulate me and into paying for something they purchased that should’ve been written off the responses I got from this law firm for reassuring and supportive, and I would definitely recommend them! I was not charged a dime for the time that he took to just review my information. I appreciate you so much! I hope you have a very blessed day every day!Posted on Gerald MelloTrustindex verifies that the original source of the review is Google. Did not know what to do about constant collecting phone calls . Made one phone call to Matthew Gazda and he handle everything for me. Now I have no more calls . Just a job well done on his behalf. Thank youPosted on d esmTrustindex verifies that the original source of the review is Google. I found myself in a serious position with an old credit debt. I must say that they were extremely helpful and informative. Solved my problem with quick and effective approach. HIGHLY RECOMMENDED AND APPRECIATED.Posted on Chris CookTrustindex verifies that the original source of the review is Google. Very prompt and helpful. Handled everything from start to finishPosted on JillTrustindex verifies that the original source of the review is Google. This past fall, I began receiving harassing and threatening phone calls from a debt collection agency on a fraudulent account that I had no knowledge of. There are a lot of scams attempting to use scare tactics in order obtain personal information from unsuspecting victims. When I attempted to get further information from the agency to verify who they are and to verify the validity of their claim, they were uncooperative and met my inquiries with aggression and threats. I contacted Consumer Rights Law Firm and spoke with Scott, who was quick to listen and take action. The calls that were happening 6-8 times per day stopped, and he was able to secure a $500 check for me for the harassment, and it didn’t cost me a dime. Thanks Scott!Posted on Andrea De La CruzTrustindex verifies that the original source of the review is Google. I worked with Scott and he was an absolute pleasure! He was very swift, honest, resourceful, helpful. He reassured me that I would never be asked for any money out of my pocket. His assistance with settling my case lifted a huge weight off my shoulders! Thank you so much, Scott! God bless!Posted on Sam STrustindex verifies that the original source of the review is Google. The law firm is highly regarded for its dedication to safeguarding individuals' rights and its personalized, genuine-care approach to legal support. Attorney Derek possesses exceptional skill and extensive experience in handling consumer rights cases, while Matthew and Scott approach their work with patience and attentiveness, carefully explaining each step of the legal process to clients. I strongly endorse this firm as a trusted and compassionate resource for those seeking assistance with consumer rights matters.Posted on Genesis DumontTrustindex verifies that the original source of the review is Google. Working with consume law was amazing and an easy process, would recommend them 100%Posted on Monica HendersonTrustindex verifies that the original source of the review is Google. Scott was amazing and very professional! He was very knowledgeable and took the time to explain everything and answer my questions. We were dealing with a very unprofessional debt collector. Im thankful I looked into our rights and what we could do and found Consumer Rights Law Firm. Dont ever let a debt collector try to bully you and tell you that you have no rights because you do!Posted on Eric ArlanTrustindex verifies that the original source of the review is Google. Worked with Matthew after hearing about them previously on BBB. We did everything very conveniently over text due to my work circumstances as well. With just a couple of screenshots and audio recording I forwarded, they took care of everything for me from start to finish, free as promised. They completely stopped the harassment within a week, to the point i had completely forgotten I was being harassed until I received a text message saying everything was wrapped up and my debt was zeroed out! They retained their attorneys fees and all I had to do was sign one last piece of paperwork. It was the best Christmas gift I could’ve gotten honestly. Thanks to Matthew, and I sincerely hope your firm has a great Christmas and new year!