ProCollect Inc contact can feel urgent especially when the caller wants “same-day” payment, the voicemail is vague, or the creditor name is unfamiliar. If you think you’re dealing with ProCollect Inc, the safest first step is simple: verify the identity, demand written validation, and avoid phone-only decisions until the account details match your records. Publicly listed company identifiers can help you confirm you’re speaking with the right business, not a spoofed caller ID.
This guide explains what to do first, what proof to request, what harassment may look like in real situations, and what public records show about prior disputes involving ProCollect. It also includes a table of verified contact details and a litigation section so you can recognize red flags without guessing.
Table of Contents
- Who ProCollect Inc Is?
- Why Does Contact You?
- What Harassment Can Look Like
- Is Breaking the Law?
- Lawsuits Against
- Contact Information
- How to Stop Collection Calls
- What Proof to Request for Verify the Debt
- How to Handle “Official” Letters and Deadlines
- What to Do If They Mention Legal Action
- Get Help With Harassment
- Success Stories
- Common Questions About ProCollect Inc
Who ProCollect Inc Is?
ProCollect Inc is a debt collection company based in Dallas, Texas, operating under the ProCollect name and website. Its own contact page lists the company as “Procollect, Inc.” and provides a Dallas business address and office numbers.
Many consumers do not recognize the company name because they remember the original creditor (hospital, bank, utility, telecom provider, etc.), not the collector now handling outreach. That confusion is common—and it is exactly why your first move should be written verification, not payment.
If your message, letterhead, or callback number does not match verified business identifiers, treat that mismatch as a high-risk verification issue. Scammers frequently spoof legitimate business names to pressure people into paying the wrong party.
Why Does ProCollect Inc Contact You?
ProCollect Inc typically contacts consumers to collect an alleged unpaid balance that a creditor placed with a third-party collector. That may happen after missed payments, billing disputes, charge-offs, returned payments, or account transfers.
Common reasons you might be contacted include:
- A balance that was charged off or moved to collections after nonpayment
- A billing dispute that never closed cleanly
- A wrong-number or wrong-party match (data errors do occur)
- An account tied to an older address, employer, or phone number
- A paid account that still shows as open in a creditor’s system (less common, but it happens)
If you do not recognize the creditor or the amount, treat the first contact as a documentation event. Your goal is to force the collector to provide enough detail for you to confirm the account—without “filling in the blanks” on a live call.
What ProCollect Inc Harassment Can Look Like
ProCollect Inc Harassment concerns usually come up when contact feels like pressure without proof. That can include repeated calls that continue after you ask for written details, or “urgent” messages that never identify the creditor or the basis for the amount claimed.
Patterns that may matter more than one unpleasant call:
- Multiple calls in a short period about the same debt, especially if you are trying to get validation first
- Voicemails demanding action while providing minimal account detail
- Pressure to pay before the collector sends a written breakdown
- Conflicting answers about the creditor, dates, or fees
- Calls that continue after you clearly request “in writing only” communication
Harassment is fact-specific. If you believe the pattern is excessive, misleading, or designed to wear you down, your best protection is to document frequency and move the account into writing.
ProCollect Inc Is Breaking the Law?
Some collection contact is lawful. The line may be crossed when conduct becomes harassing, deceptive, or unfair—depending on what was said, how often contact occurred, and whether required disclosures were provided.
Two high-impact frameworks are:
- FDCPA (Fair Debt Collection Practices Act): restricts abusive, deceptive, and unfair collection practices.
- Regulation F call-frequency presumption (12 CFR § 1006.14): includes a presumption tied to call frequency “per person, per particular debt,” often described as “7-in-7.”
Quick reference
| If you experience this | Why it matters | Related authority |
| Repeated calls about one debt in a short window | Could indicate harassment depending on facts | 12 CFR § 1006.14 |
| Threats that don’t match real legal process | May be misleading | FDCPA text |
| Refusal to identify the creditor or send written details | Common scam indicator and compliance red flag | OCC fraud guidance |
| “Pay now” demands with unusual payment methods | Strong scam signal | OCC fraud guidance; FTC impersonation alerts |
This is not a statement that any specific call violated the law. It is a practical way to recognize when you should slow down and preserve evidence.
Lawsuits Against ProCollect Inc
There are published court decisions involving ProCollect Inc (or ProCollect, Incorporated) in Fair Debt Collection Practices Act (FDCPA) disputes focused on collection letters and required disclosures. These are not proof your situation is unlawful, but they are real public records that show the types of issues consumers have litigated.
Example 1: Fifth Circuit FDCPA letter dispute (2012)
In McMurray v. ProCollect, Incorporated, the Fifth Circuit addressed claims that a collection letter contradicted or “overshadowed” statutory notices under the FDCPA; the court ultimately affirmed judgment for the collector.
Example 2: Northern District of Texas (2019)
In Young v. ProCollect, Inc., a federal court granted summary judgment for ProCollect on Fair Debt Collection Practices Act (FDCPA) class claims (as reflected in the memorandum opinion/order).
What you should take from litigation references: even when a collector wins a case, the dispute often centers on what a letter says, whether rights are clearly disclosed, and whether communications could confuse a consumer. If your letter feels unclear, you are not “being difficult” by requesting validation—this is the correct process.
Contact Information About ProCollect Inc
Use verified business identifiers to reduce scam risk. ProCollect Inc publishes contact details on its website, and BBB lists business profile addresses as well.
Verified Contact Details
| Item | What’s publicly listed | Source |
| Registered/office address | 12170 N. Abrams Rd., Suite 100, Dallas, TX 75243 | ProCollect contact page |
| Office phone | 800-839-8186 | ProCollect contact page |
| Local phone | 214-341-7788 | ProCollect contact page |
| Fax | 888-897-3012 | ProCollect contact page |
| Email (consumer communications) | infotocollector@procollect.com | ProCollect contact page |
| Alternate address shown in BBB profile | 9550 Forest Ln., #420, Dallas, TX 75243 (also lists 12170 Abrams Rd STE 100) | BBB business profile |
Verification rule: if your caller refuses to provide the creditor name, mailing address, and written details, do not share sensitive identifiers. Ask for validation in writing first.
How to Stop ProCollect Inc Collection Calls
If ProCollect Collection Agency contact is escalating, the fastest way to reduce pressure is to remove the “phone-only” loop and create a paper trail.
Step 1: Stop live troubleshooting
Let calls go to voicemail when possible. Live conversations are where details change and misunderstandings happen.
Step 2: Create a simple evidence set
Save:
- the envelope and all pages of any letter
- screenshots of call history (dates/times)
- voicemails
- any texts or emails
Step 3: Send a written validation request
Request the creditor name, itemized amount, and proof you are the correct consumer. Keep a copy of what you send and proof of delivery.
Step 4: If contact continues, request “in writing only”
If you believe call frequency is excessive, written communication reduces pressure and produces verifiable evidence.
What Proof to Request for Verify the Debt
Your validation request should be short and specific. Ask for:
- Original creditor name
- Account/reference number used by the collector
- Amount claimed with an itemized breakdown (principal, interest, fees)
- Date of last payment (if any)
- Documentation showing the account is connected to you
- Proof the collector has authority to collect the account
If you receive incomplete documentation, treat it as a signal to slow down further. “Pay first, explain later” is where consumers make costly mistakes.
How to Handle “Official” Letters and Deadlines
A collection letter can look formal without being a lawsuit. The distinction matters.
What a real lawsuit typically includes
- A court name
- A case number
- A summons and complaint
- A defined deadline to respond
What pressure language often looks like
- “Final notice”
- “Urgent resolution”
- “Respond immediately”
If you have not received court documents, focus on validation and written clarity first. If you receive actual court paperwork, deadlines are real—do not ignore them.
What to Do If ProCollect Inc Mention Legal Action
Collectors can sue in some situations, but threats alone are not proof of a lawsuit.
If you hear “garnishment,” “judgment,” or “lawsuit,” respond with one line:—this is often used in judgment or lawsuit threats.
“Please send the account status and basis for the claim in writing, including the creditor name and itemized amount.”
If a caller claims there is already a judgment, you can request:
- The court name
- The case number
- The county/state
- The date of judgment
Scammers frequently use legal-sounding language to trigger panic payments. The FTC and banking regulators warn that impersonation and payment-demand scams are widespread.
Get Help With Harassment
If you believe contact from ProCollect Inc has crossed the line, legal support may help you organize evidence, communicate correctly, and stop improper outreach without escalating mistakes. Consumer Rights Law Firm PLLC can review call patterns, letters, and dispute history, then help you decide whether a validation demand, credit dispute, complaint, or legal claim may fit your facts.
Consumer Rights Law Firm PLLC
Consumer Rights Law Firm PLLC helps consumers respond to aggressive or confusing collection contact with a documented, step-by-step approach. The firm can help you preserve evidence (voicemails, call logs, letters), send legally appropriate validation and dispute requests, and evaluate whether conduct may violate the FDCPA, TCPA, or FCRA depending on the facts. If the account is wrong, they may help you dispute it and reduce the risk of accidental admissions. If the issue involves repeated calls, misleading threats, or credit reporting confusion, they can explain realistic options, including complaints or litigation, based on what you can prove.
Consumer Rights Law Firm PLLC
133 Main Street, Second Floor, North Andover, MA 01845
Phone: +1 877-700-5790
Email: help@consumerlawfirmcenter.com
Success Stories
Success Stories
- I was constantly getting harassed by debt collectors, and it was affecting my peace of mind. Consumer Rights Law Firm PLLC stepped in, explained my rights clearly, and took immediate action. Within weeks, the calls stopped. I can’t thank them enough!
- When I contacted Consumer Rights Law Firm, I didn’t expect much—just another law firm. But they surprised me! They filed a case on my behalf and negotiated a great settlement. I even got compensation for the harassment. Highly recommended.
- I was getting daily robocalls from a collection agency. Consumer Rights Law Firm PLLC sent them a cease-and-desist letter and started the legal process. The calls stopped almost immediately. These folks know the law and how to use it to protect you.
Common Questions About ProCollect Inc
Is ProCollect Inc a real company?
Yes. ProCollect publishes contact details on its website and BBB hosts a business profile listing addresses tied to the company. Verification still matters because impersonation scams exist.
What is the safest ProCollect Inc Phone Number to call back?
Use a number published on the company’s contact page, not the number that called you. The contact page lists 800-839-8186 and 214-341-7788.
Why is ProCollect Inc contacting me?
They may be attempting to collect an alleged unpaid balance placed with them by another business. Ask for written validation so you can confirm the creditor, amount, and whether it is yours.
What should I do if I don’t recognize the debt?
Dispute it in writing and request proof. If documentation is missing or inconsistent, do not pay “just to stop the calls.”
What is ProCollect Inc Harassment in practical terms?
It usually means repeated pressure without clear documentation—such as persistent calls, vague voicemails, or payment demands before validation. If you think the pattern is excessive, document frequency and move communication to writing.
Can ProCollect Inc sue me?
A collector may sue in some situations, but a real lawsuit comes with court paperwork. If you only received calls or a letter, request validation first and do not rely on verbal threats.
What if the caller demands wire transfer, gift cards, or crypto?
Treat it as a high scam risk. Banking regulators warn that payment demands via wire transfers, prepaid cards, or gift cards are common fraud markers.
Are there published ProCollect Inc Lawsuit records?
Yes—there are published Fair Debt Collection Practices Act-related decisions involving ProCollect, including Fifth Circuit and Northern District of Texas matters. These cases do not prove your situation is illegal but show real disputes tied to letters and disclosures.
How do I reduce calls quickly without admitting the debt?
Stop live calls, request validation in writing, and keep a record of every contact attempt. If you believe call frequency is excessive, Regulation F provides a call-frequency presumption tied to a particular debt.
When should I talk to a lawyer?
If you believe the conduct is misleading, excessive, or connected to credit reporting errors, counsel can help you protect your position and decide next steps based on provable facts.
