If you believe calls, emails, or letters connected to Sutherland Global Services feel urgent or confusing, the safest approach is usually to slow the process down, move everything to writing, and verify who the caller is acting for before you discuss payment or share sensitive details.
This guide explains what public records and official listings show, why a person might receive debt-related contact connected to a large contact-center provider, what Sutherland Global Services Harassment patterns may look like, and what you can do next—using a proof-first plan.
- Who is Sutherland Global Services
- Why is this debt collection contacting you?
- What should I do if this is calling me?
- What They Say They Do
- What Harassment Can Look Like
- Is Sutherland Global Services Breaking the Law?
- What to Do If they Mention Legal Action
- What to do if they Legitimate
- Your Rights add all rights (like FDCPA, FCRA, TILA, TCPA and other where anyone need) When Contact Becomes Excessive or Misleading
- What crosses the line
- How do I stop Sutherland Global Services calls, messages?
- BBB Reviews and Where Complaints Show Up
- Get Help With Harassment
- Conclusion
- FAQs About Sutherland Global Services
Who is Sutherland Global Services?
Sutherland Global Services is a digital transformation and business process outsourcing (BPO) company that supports customer service and back-office operations for many industries. On a company “overview” PDF, Sutherland describes itself as a digital transformation services company established in 1986 with global scale (figures are company-stated).
If you’re looking for a quick company profile of Sutherland Global Services, the BBB profile also lists a business start date and alternate names used in commerce (for example, “Sutherland Group” and “AnswersBy”).
Why is this debt collection contacting you?
You might be contacted because Sutherland can operate contact-center and “collections” workflows for a client, which could mean you’re hearing from Sutherland on behalf of a creditor or servicer—depending on what the caller says and what the written notice shows. Sutherland markets “AI debt collection” / collections solutions for banks and lenders as part of its banking and financial services offerings.
Common scenarios people report in situations like this:
- A creditor or servicer placed an account into a collections workflow.
- A balance is being serviced after a dispute or documentation gap.
- Your number may be associated with someone else (wrong-person or recycled-number issue).
- A scammer may be spoofing a large company’s name to pressure quick payment.
What should I do if “Sutherland Global Services” is calling me?
Start by verifying identity, then push the conversation into writing. That usually reduces risk and creates a clean record.
A practical “first-contact” checklist:
- Let unknown calls go to voicemail and save the audio.
- Ask (once) for the client/creditor name and a mailing address for disputes.
- Say: “Please send details in writing.” Then end the call.
- Do not confirm SSN, bank info, employer details, or DOB on an inbound call.
- Screenshot your call log and keep a simple note of what was said.
If you want to check whether the number looks legitimate, compare it to the official and BBB-listed numbers in the Contact Information section below.
What They Say They Do
Sutherland says it helps financial institutions modernize and manage collections and debt recovery workflows, including compliance-oriented “journeys” (company marketing language).
This matters because a caller might be:
- A Sutherland agent working for a client (you’ll want the client name in writing), or
- Someone falsely claimed “Sutherland” to add urgency.
Contact Information
Below is a verified contact table based on Sutherland’s official locations page and the BBB business profile. (This section includes the requested Sutherland Global Services address details and Sutherland Global Services contact number list.)
Verified U.S. addresses (official site + BBB listing)
| Listing type | Location | Address (as listed) | Phone (as listed) |
| Official corporate office | New York | 175 Sully’s Trail, Suite 301, Pittsford, NY 14534 | +1 585-586-5757 |
| Official corporate office | San Francisco | 128 Spear Street, Floor 3, San Francisco, CA 94105 | +1 585-586-5757 |
| Official U.S. office | Chesapeake, VA | 1545 Crossways Blvd., Offices 201/211/212/213/216/221/237/238, Chesapeake, VA 23320 | +1 585-295-0800 |
| Official U.S. office | Clifton, NJ | 2 Brighton Road, Suite 300, Clifton, NJ 07012 | +1 415-541-4901 |
| Official U.S. office | Springfield, IL | 2144 MacArthur Blvd, Suite 2-B, Springfield, IL 62703 | +1 217-753-1365 |
| Official U.S. office | Torrance, CA | 21081 S. Western Avenue, Suite 240, Torrance, CA 90501 | +1 213-412-1973 |
| Official U.S. office | Tulsa, OK | 4500 S 129th E Ave, Suite 125, Tulsa, OK 74134 | +1 918-461-4700 |
| Official U.S. office (address listed, phone not shown) | Tempe, AZ | 1658 S. Priest Drive, Tempe, AZ 85281 | Not listed on official page |
| Official U.S. office (address listed, phone not shown) | Santa Clara, CA | 3350 Scott Blvd, Bldg 19, Santa Clara, CA 95054 | Not listed on official page |
| Official U.S. office (address listed, phone not shown) | North Brunswick, NJ | 2050 Route 27, Suite 203-204, North Brunswick, NJ 08902 | Not listed on official page |
| Official U.S. office (address listed, phone not shown) | Plano, TX | 4700 Dexter Dr., Ste 100, Plano, Dallas, TX 75093 | Not listed on official page |
| BBB headquarters listing | Pittsford, NY | 1160 Pittsford Victor Rd, Pittsford, NY 14534-3825 | (585) 586-5757 |
Verified phone number list (unique numbers shown on official site or BBB)
- +1 585-586-5757
- +1 585-295-0800
- +1 415-541-4901
- +1 217-753-1365
- +1 213-412-1973
- +1 918-461-4700
- +1 315-634-5757
- +1 703-674-1144
- +1 585-784-2200
- +1 800-388-4557
- +1 973-405-5002
- +1 866-774-8570
- Fax: +1 585-662-4887
What Harassment Can Look Like
Harassment may look like repeated, pressure-driven contact that doesn’t provide clear written details. Whether it is unlawful depends on facts like who is calling, how often, and what was said.
If you believe the following patterns are happening, they could indicate risk:
- Multiple calls about the same issue in short time windows
- Voicemails that sound urgent but don’t identify the creditor/client
- Requests for payment before you receive documentation
- Threat-like statements about lawsuits or wage garnishment without paperwork
- Continued calls after you request “mail only” communication
If you think it’s excessive, save your call logs and voicemails first.
Is Sutherland Global Services Breaking the Law?
A call connected to Sutherland is not automatically illegal, and “breaking the law” depends on who is calling and what conduct occurred. If you believe contact is frequent or misleading, it could potentially violate consumer-protection laws depending on whether the caller qualifies as a “debt collector,” what representations were made, and whether you were given required notices.
For call frequency, Regulation F includes presumptions related to calling more than seven times within seven consecutive days about a particular debt, and calls within seven days after a telephone conversation about that debt.
What crosses the line
The line is often crossed when contact becomes repetitive, misleading, or designed to pressure payment without documentation. Examples that may matter (depending on facts) include:
- Contact that appears intended to harass or abuse
- Claims that misstate the amount, creditor, or legal status
- Threats of legal action that are not backed by real process
- Attempts to collect from the wrong person after you dispute in writing
The Fair Debt Collection Practices Act (FDCPA) contains prohibitions on harassment/abuse and false or misleading representations by covered debt collectors.
Your Rights When Contact Becomes Excessive or Misleading
Your rights depend on the situation, but several federal laws may be relevant if contact becomes excessive, misleading, or tied to credit reporting or phone technology.
FDCPA (Fair Debt Collection Practices Act)
If the caller is a “debt collector” under the statute, the Fair Debt Collection Practices Act (FDCPA) addresses harassment, deception, and validation/notice concepts.
Regulation F (FDCPA implementing regulation)
Regulation F includes call-frequency presumptions and rules around harassing conduct in debt collection.
FCRA (Fair Credit Reporting Act)
If the issue involves credit reporting or inaccurate information in a consumer report, the FCRA may apply to how information is furnished and disputed (depending on the parties involved).
TCPA (Telephone Consumer Protection Act)
If you believe calls involve autodialed/prerecorded messages or texts without proper consent, the Telephone Consumer Protection Act (TCPA) may be relevant, depending on the technology and facts.
Other rights that may matter
- State debt-collection laws (often stronger than federal law in certain areas)
- State unfair/deceptive acts and practices laws (UDAP)
- Identity theft and fraud protections if the debt is not yours
How do I stop Sutherland Global Services calls, messages?
You usually stop or reduce contact by documenting everything, requesting written details, and setting a clear communication boundary.
A practical plan:
- Proof-first rule: request details in writing before discussing money.
- Channel control: if calls are overwhelming, request “communication in writing only.”
- Dispute in writing: if you believe it’s wrong-person or wrong-amount, dispute and keep copies.
- Evidence file: keep call logs, voicemails, letters, and screenshots.
- Verify identity: use the contact table to cross-check numbers and addresses.
What to Do If Sutherland Global Services Mention Legal Action
Treat legal-action language as a signal to slow down and demand paperwork. If you believe the caller is referencing a lawsuit:
- Ask which creditor/client they represent and request written details
- Ask for the court name and case number if one exists
- If real court papers arrive, respond by the deadline (ignoring served documents is where people can get hurt)
A voicemail is not proof of a lawsuit. Paperwork is.
What to do if Sutherland Global Services Legitimate
If the contact appears legitimate and the documentation matches your records, you can still protect yourself by controlling the payment process.
Safer steps:
- Get any settlement or payment plan in writing before you pay.
- Confirm what “paid in full” vs. “settled” will mean for the account status.
- Use traceable payments and keep receipts.
- Avoid unusual payment demands (gift cards, crypto, wire to an individual), which may indicate fraud.
If you are unsure, pause and get advice before sending money.
BBB Reviews and Where Complaints Show Up
One place consumers often check for Sutherland Global Services complaints is the BBB business profile. On the BBB profile for Sutherland Global Services, BBB shows a rating (A-) and lists a rating reason that includes “failure to respond to 3 complaint(s) filed against business.”
BBB profiles can help you find addresses, phone numbers, and the business’s listed alternate names, but they do not, by themselves, prove a legal violation in any specific case.
Get Help With Harassment
Consumer Rights Law Firm PLLC helps consumers respond to debt-collection pressure with a proof-first plan. If you believe the contact is excessive, confusing, misleading, or aimed at the wrong person, the firm may review notices, voicemails, and credit reporting and help you choose next steps, including validation/dispute workflows and evaluating whether the facts could potentially support FDCPA, TCPA, or FCRA claims.
Consumer Rights Law Firm PLLC
133 Main Street, Second Floor, North Andover, MA 01845
Phone: +1 877-700-5790
Email: help@consumerlawfirmcenter.com
Success Stories
Matthew was unbelievably helpful and made me feel so much better about my situation. And he helped me get rid of four of my outstanding debtors which helped relieve my load so much. i highly recommend working with this firm as they definitely have your interests first and foremost.
I’m also happy that the loan company stopped calling me after they kept threatening my family & me. Again thank you very much for all the help until my case was done.
Conclusion
If you believe contact connected to Sutherland Global Services is stressful or unclear, the safest move is usually verification first: confirm identity, get the client/creditor name in writing, keep records, and avoid paying or sharing sensitive data until documentation matches your records. If the pattern feels excessive or misleading, you may want legal help to evaluate what the facts could support.
FAQs About Sutherland Global Services
Why am I receiving calls from Sutherland Global Services?
They may be contacting you for a client’s customer-service or collections workflow, or it may be a wrong-number/spoofing issue. Ask for the creditor/client name and request details in writing before sharing personal data.
What is the best Sutherland Global Services contact number to verify identity?
Use the number on your written notice first, then cross-check it with the official and BBB-listed phone numbers in the Contact Information section. Caller ID can be spoofed.
Where can I find a verified Sutherland Global Services address?
The official locations page lists U.S. office addresses, and BBB lists a headquarters address. Compare the address on your letter to those listings before responding.
What does “Sutherland Global Services complaints” mean on BBB?
BBB shows business information, reviews, and complaint history summaries. Those records can help with identity checks, but they don’t prove a legal violation in your specific case.
What should I do if the caller pressures me to pay immediately?
If you believe the call is pressure-driven, ask for written to request documentation and end the call. Do not provide SSN, bank info, or DOB on an inbound call until you verify the claim in writing.
What call frequency may be considered excessive in debt collection?
Regulation F includes call-frequency presumptions (such as more than seven calls in seven days about a particular debt). Save call logs so you can count accurately.
What if the debt is not mine?
Dispute it in writing and state you may be the wrong person. Keep copies and request that they correct contact information. Avoid giving extra personal details until you receive documentation.
Can this affect my credit report?
If the issue involves reporting, the Fair Credit Reporting Act may apply depending on the parties and facts. Keep records of disputes and responses so you can show what was challenged and when.
What if they mention a lawsuit or garnishment?
Treat it as a signal to slow down and demand paperwork. Ask for the court name and case number if one exists, and respond to any real court papers by the deadline.
When should I contact the Consumer Rights Law Firm PLLC?
You may want help if you believe calls are excessive, the balance is inaccurate, you’re the wrong person, or the communication seems misleading. A review of notices and call logs can clarify options.
