Navient Phone Harassment? Stop the Robocalls!
Do you receive automated calls from Navient? Does Navient use robocalls to call you over and over again harassing you all day long? No company has the right to harass you. Stop Navient Phone Harassment and take your life back. Call us right away. Above all you don’t have to live in fear of your phone.
Is Navient a scam?
According to the Better Business Bureau website, Navient has been in business since 1973. There have been 1,457 customer complaints filed against them.
Navient Better Business Bureau
Who is Navient?
Navient is a US corporation that was split off from Sallie Mae in 2014. They manage nearly 300 BILLION in student loans for more than 120 million consumers. Navient services 25% of all student loans in the United States. Navient is one of the largest student loan servicers, responsible for student loan servicing for millions of students.
Most student loans are owned or guaranteed by the federal government, and recent changes in law have affected collections related to federal debt. As a major servicer, Navient plays a central role in student loan servicing, impacting both federal and private loans. The actions of servicers like Navient have significant consequences for students and taxpayers, as improper servicing practices can result in financial harm to both groups.
August of 2015, The Consumer Fraud Protection bureau found that Navient was violating Federal Law. The CFPB and state attorneys general have taken enforcement action against Navient for illegal practices, including forbearance steering, where borrowers were steered into costly forbearance instead of more affordable repayment plans. Forbearance steering was a key issue in these regulatory actions, as it caused borrowers to pay more in interest and face unnecessary financial hardship. Regulators and advocates are committed to holding Navient accountable and achieving meaningful debt relief for affected borrowers.
Navient’s collection practices have included repeated attempt to contact borrowers, sometimes in violation of laws, and as creditors, they have the ability to contact borrowers, file lawsuits, and enforce judgments. These practices have harmed not only borrowers but also taxpayers, who fund federal student loan programs.
May of 2015, Navient paid out 60 million to 78,000 members of the military that were charged excess interest on their loans. In 2017, over 6,700 Federal complaints and 4,100 private complaints were filed against Navient. Many of these lawsuits and settlements involved debts owed by borrowers, with relief provided to those affected. Borrowers have an obligation to pay their loans, but fair payment practices and access to intended repayment plans are essential. Unfortunately, many borrowers were misled by Navient and did not receive the repayment options they intended.
Address: 123 S. Justison Street Wilmington, DE 19801 Phone: (800) 722-1300 Fax: (866) 266-0178
Understanding Debt Collectors and Debt Collection
Debt collectors play a major role in the student loan industry, especially when it comes to managing both federal student loans and private student loans. As a student loan servicer, Navient is responsible for handling repayment, collecting payments, and communicating with borrowers. However, Navient has faced significant scrutiny for its debt collection practices, with many federal student loan borrowers and private loan holders reporting issues such as automated calls, harassing text messages, and misleading information about repayment options.
The Telephone Consumer Protection Act (TCPA) and the Fair Debt Collection Practices Act (FDCPA) are two key federal laws designed to protect consumers from abusive debt collection tactics. Under these laws, debt collectors like Navient are prohibited from making automated calls or sending text messages without your prior express consent. They are also required to provide clear, accurate information about your debt and must not engage in abusive, deceptive, or unfair practices. Despite these protections, complaints filed with the Better Business Bureau website and the (CFPB) show that many consumers continue to experience harassment and abuse from debt collectors.
Navient, as the nation’s largest servicer of federal student loans, has been the subject of numerous enforcement actions and lawsuits. The CFPB and state attorneys general have accused Navient of deceiving borrowers, steering them into costly forbearance instead of income-driven repayment plans, and failing borrowers who needed help the most. These actions have resulted in significant debt relief for some borrowers, but many consumers are still struggling to stop Navient from making unwanted calls and attempting to collect on loans.
If you are being harassed by a debt collector, you have the right to opt out of automated calls and request that the company stop contacting you. However, some companies may ignore these requests, making it necessary to take further legal action. Consumers who are eligible for debt relief or compensation due to unfair debt collection practices can seek help from the CFPB, their state attorney general, or the Federal Trade Commission (FTC). These agencies provide resources and guidance to help you understand your rights and take action against abusive debt collectors.
It’s also important to verify the phone numbers and contact information of any company contacting you about your student loans. Navient’s phone numbers and address are publicly available, and checking this information can help you avoid scams and ensure you are dealing with a legitimate debt collector. If you believe you are being harassed or deceived, document every call, message, and letter, and consider reaching out to a consumer rights attorney for assistance.
Education and awareness are your best defenses against abusive debt collection. By understanding your rights under federal and state law, staying informed about the latest enforcement actions, and knowing how to report complaints, you can protect yourself from harassment and ensure fair treatment from companies like Navient. Remember, you are not alone—there are resources and professionals ready to help you stop Navient phone harassment and regain control over your student loan repayment journey.
Navient Phone Harassment
There are many ways companies like Navient that harass consumers and violate their rights and the law. The TCPA limits when and how often a company like Navient or their affiliates can call a consumer. The TCPA also bans the use of automatic dialing systems. Some of the key parts of the TCPA that all companies including Navient must follow when making calls are below:
- Calls only between the hours of 8 a.m. and 9 p.m.
- Companies must maintain a “Do Not Call” list and follow it. Therefore not call the consumer again.
- Marketers may not send unsolicited advertisements by auto-dialer, prerecorded voice message, or fax to anyone without prior express consent.
- Customers must be able to opt-out of future robocalls during a robocall. Once requested, the calls must end.
- Calling without identifying themselves or without revealing the identity of the person or company on whose behalf they are making the calls
What are Robocalls?
Robocalls are phone calls with prerecorded messages. This also includes unwanted text messages. To Learn More visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).
How can I assist in my case if I believe I am receiving robocalls?
• Make a note of the date and time of the call, the caller’s name, and their contact information. • Make note of any prerecorded message, or of the conversation you had if you spoke to a live representative. • Save copies of any relevant cell phone call logs, voicemails, text messages, and cell phone bills. • Keep a copy of any letter or online contact you send to the caller that asks them to stop calling.
Navient Phone Numbers
Are you receiving any harassing phone calls from this number?
888-272-5543, 800-722-1300, 317-806-0580, 855-284-4879, 888-272-4665.
If so, you may be a victim of Navient phone harassment. The list above is not all the numbers that Navient uses. Also, calls can be from a different numbers and it still be Navient calling you. Contact our office right away so we can start the process to stop Navient from calling you illegally. Above all, no one should live with harassment.
Navient Complaints
The following is a sample list of complaints filed against Navient and can be found on Pacer.
3:19-cv-00261-MMD-CBC Hall v. Navient Solutions, LLC
4:19-cv-01642 Ivy v. Navient Solutions, LLC
5:19-cv-00450-OLG Thurs v. Navient Solutions, LLC
2:19-cv-14123-RLR Coleman v. Navient Solutions, LLC
2:19-cv-01278-SMB Rovner v. Navient
CONSUMER RIGHTS LAW FIRM, PLLC
is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Rather than suffer alone, contact a legal professional to stop the Navient phone harassment. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.
Consumer Rights Law Firm, PLLC Better Business Bureau
If you are interested in learning more about how to safeguard yourself and prevent Navient Phone Harassment, call us at (877)700-5790 for immediate assistance or visit our website at www.consumerlawfirmcenter.com
Success Stories
“I had the pleasure of dealing with Consumer Rights Law Firm PLLC on 2 different occasions the staff were very courteous and helpful and they were familiar with the Collection Agency’s in question and the harassment calls stop, I was even compensated. I would recommend this company to anyone going thru this type of harassment a very satisfied customer”.
“Because of a lie from a third party debt collector that threatened me financially i nearly made the mistake of paying the debt collector money I couldnt afford. The people here were friendly, knowledgeable and settled my case quickly./ THANK YOU SO MUCH!!”
You can also file a complaint directly with the following government entities: Please click on links below.
