How to Stop Payliance Inc Harassment

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With the Casevox mobile app, you can easily document debt collection activity, upload voicemails, and organize your complaint details all in one place. Share information directly with our legal team so we can act quickly on your behalf.

If you found this page because Payliance Harassment feels nonstop, unclear, or hard to resolve, you’re not alone. A lot of people don’t recognize the name at first—then they see a letter about a returned check, added fees, or a balance that doesn’t match their records. On public complaint and review pages, consumers describe situations like letters sent to the wrong address, check details they don’t recognize, trouble getting a live response, and disputes involving alleged fraud or forgery.

The most important thing to do first is slow the process down and force clarity: What is the exact item they claim you owe? Who is the original entity tied to it? What documentation can they provide? Payliance’s own contact information also lists a Collections/Check Writer Support line, which is relevant when the Dispute the Debt involves check recovery or a returned item.

Table of Contents

  • What is Payliance Inc and why are you hearing from them?
  • Payliance Phone Number and address (verified list)
  • What Payliance Inc contact looks like in real complaints and reviews
  • When contact becomes illegal under federal rules
  • How to stop the calls and pressure (Payliance-specific steps)
  • If you want to resolve it: safe payment and confirmation checklist
  • If Payliance appears on your credit report
  • 2026 updates: call-frequency limits + scam patterns

What is Payliance Inc and why are you hearing from them?

Payliance Inc is associated with payment services and “payment recovery,” and it appears in public directories as a collections agency.

In the real-world examples that show up in consumer reviews and complaints, the most common “why is this happening?” scenarios tend to be:

  • Returned check / returned item collection (a check presented to a merchant or organization that was returned unpaid)
  • Fees added to an alleged returned item (for example, a return fee on top of the face amount)
  • Fraud / forgery disputes (someone claims a check was created using their name or information)
  • Credit reporting confusion (a person sees Payliance listed but says they never received clear validation first)

If you’re dealing with a returned check or returned item collection, it’s important to know your rights. Learn how to handle returned check collections before making any payment.

Payliance Inc Phone Number and address

Payliance Inc Phone Number and address

Below is a practical, verified contact reference. Use it to call back using official listings (instead of trusting caller ID), and to know where disputes are tied to in public listings.

Mailing address shown in public business listings

  • Address: 2 Easton Oval Ste 310, Columbus, OH 43219-6193
  • Main phone listed on BBB profile: (614) 944-5788

Phone Number 

Purpose Number Where it’s listed
Collections / Check Writer Support 866-945-8964 Company contact page
Merchant Services 800-634-4484 Company contact page + BBB profile
Sales Inquiries 866-314-5393 Company contact page + BBB profile
Sales Support 866-627-2927 Company contact page + BBB profile
Additional numbers shown on BBB profile (888) 399-9717, (866) 949-6029, (877) 892-4325, (866) 315-8878, (866) 488-9681 BBB profile “Additional Phone Numbers”

Important: Caller ID can be spoofed. If something feels off, hang up and call back using a verified listing like the Payliance Inc Phone Number table above.

What Payliance Inc contact looks like in real complaints and reviews

What Payliance Inc contact looks like in real complaints and reviews

This is the part most “generic” articles miss: what people actually describe when they’re dealing with Payliance Inc, in their own words on public complaint/review platforms.

1) Returned-check letters you don’t recognize (wrong address, strange check details)

A BBB review describes receiving a letter claiming the reviewer wrote a check that was returned unpaid—but the letter was addressed to a different address, and the reviewer said they never patronized the business listed. The reviewer also described being routed to voicemail rather than getting clear answers.

What to do in this exact scenario

  • Save the letter and envelope (address errors matter).Keep proof of all debt collection communications to protect your rights and create a paper trail if disputes arise.
  • Ask for the returned item image (front/back) and the return reason (e.g., NSF, closed account, unable to locate, etc.).
  • Ask for an itemized fee breakdown showing how any fee total was calculated.
  • Do not confirm sensitive personal information until you’ve seen documentation that matches your records.

2) “Fake check” or identity-theft claims tied to Payliance Inc

Multiple BBB reviews describe consumers believing a fraudulent check was created in their name and then sent into collections, and they describe difficulty getting the issue resolved quickly.

In one BBB complaint, the consumer alleged a fraudulent debt was reported, said they couldn’t get documentation, and said they were told there was no record when they called. The business response described the account as a returned item, and explained that if the return was fraud/forgery, Payliance Inc requires a police report or notarized affidavit, and that the collection may be canceled if documentation supports the claim.

What to do in this exact scenario

  • Request the dispute requirements in writing (so you know what they accept).
  • File a police report if you truly believe it’s forgery/fraud, because Payliance’s own complaint response indicates they may request it.
  • Send the report/affidavit using trackable delivery and keep proof of delivery.
  • Dispute Fair Credit Reporting if the account is appearing and you have documentation supporting fraud.

3) Added fees that feel out of proportion (or unclear)

BBB reviews include examples where consumers describe letters listing a base amount and then additional fees (for example, a fee figure stated as being charged over time).

Also, a BBB complaint response example mentions a returned item with the face amount plus a return fee, which is a common structure for returned-check recovery.

What to do in this exact scenario

  • Ask for the fee authority (contract term, posted policy, or statutory basis depending on the situation).
  • Ask for a timeline showing when fees were added.
  • Ask for the original obligation: date, payee, amount, and where the check was used.

4) “I can’t reach anyone” or “I can’t get validation”

BBB reviews include consumers describing months of trying to reach the company, returned mail, or difficulty getting a response that explains the debt and provides validation.

What to do in this exact scenario

  • Stop repeating the same phone call loop. Move to writing.
  • Send a validation/dispute request by certified mail (or trackable mail).
  • Keep a single file with letters, call logs, screenshots, and mailing receipts.

When contact becomes illegal under federal rules

If Payliance Inc is acting as a identity of the debt collector in your situation, federal rules restrict harassment, require meaningful disclosures, and define how collectors must provide validation information.

The simplest legal line to remember

  • Debt collectors generally cannot repeatedly call you with intent to annoy/abuse/harass.
  • Debt collectors must provide validation information (what the debt is, who it’s for, and dispute rights) under Regulation F requirements.

Quick legal reference Details (high-signal behaviors)

Behavior (What you experience) Risk level Authority
Repeated/continuous calls intended to harass High CFPB guidance + Regulation F
Harassing/abusive conduct in collection High CFPB Regulation F §1006.14
Missing/unclear validation info High CFPB Regulation F §1006.34
Scare tactics (arrest threats, employer threats) High FTC consumer guidance

If you believe Payliance Inc Harassment is happening, the most effective approach is to focus on proof + documentation + complaint escalation, not phone debates.

How to stop the calls and pressure

How to stop the calls and pressure

If you’re dealing with Payliance Debt Collection tied to a returned item or a debt you don’t recognize, the safest “stop the stress” plan is below.

Step 1: Identify which type of Payliance Inc issue you have

  • Returned check / returned item (most common in complaints/reviews)
  • Fraud/forgery claim (consumer states “I didn’t write this check”)
  • Credit report listing without clear paperwork first (consumer says they weren’t properly notified)

Step 2: Demand the exact documents that resolve Payliance Inc disputes

Ask for all of the following in writing:

  • Item image (front/back of the check or returned instrument)
  • Original payee/merchant name
  • Date, amount, and check number (or transaction reference)
  • Return reason (why it was unpaid)
  • Fee breakdown (what fees were added, when, and why)

This is how you convert a vague call into something you can verify.

Step 3: If it’s fraud, follow the dispute path Payliance Inc itself references

In a BBB complaint response, Payliance Inc stated that fraud/forgery disputes may require a police report or a notarized affidavit, and they may cancel collections if documentation supports the claim.

So your action steps become:

  • File a police report (local jurisdiction where you live).
  • Send the report/affidavit using trackable delivery.
  • Include the Payliance reference/account details from their letter (so it routes correctly).

Step 4: Escalate through regulators if you’re stuck

If calls continue without clarity or documentation, submit a complaint through:

This is often where companies respond more clearly.

If you want to resolve it: safe payment and confirmation checklist

Some people do confirm the debt is valid and just want it handled correctly. If that’s you, here’s how to pay without creating new problems.

Use the correct Payliance Inc contact channel

Payliance’s contact page lists a Collections/Check Writer Support line and email used for collections-related support.
If you’re trying to verify you reached the right place, use the Payliance Phone Number reference table earlier.

Before you pay, request these 5 confirmations

  • Balance Today (Total amount due as of today’s date)
  • Itemization (Principal + fees)
  • How Your Payment Will Be Applied (Does it satisfy the whole item?)
  • Written Receipt (Email or mailed receipt showing it’s resolved)
  • Credit Reporting Impact (If it’s reporting, what update timing should you expect?)

Never pay using “scam” methods

The FTC warns that abusive/fake collectors often push unusual payment methods (gift cards, crypto, wire transfers) and use threats to rush you.

If the person demanding money refuses written documentation or pushes urgency, treat that as a serious warning sign of Payliance Debt Collection impersonation.

If Payliance Inc appears on your credit report

If Payliance Inc appears on your credit report

If Payliance Inc is on your credit report and you never received clear validation, you can still take structured steps.

Step-by-step credit report action plan

  • Request validation (Regulation F outlines validation information requirements).
  • Dispute inaccurate entries with the credit bureaus using your documentation.
  • Keep records of every attempt (mailing receipts, screenshots, notes).

A BBB complaint example describes a consumer alleging a fraudulent debt and lack of documentation, and the business response describes the returned-item basis of the account and the documentation expected for fraud/forgery disputes.

That’s why your best move is always: force the paper trail first, then dispute.

Call-frequency limits + scam patterns

Call behavior rules are clearer than they used to be. CFPB’s debt collection rule (Regulation F) includes standards and examples about harassing conduct, and it also describes call-frequency presumptions that help evaluate repeated calls.

What’s different in 2026 for consumers dealing with repeated contact

  • More calls that go straight to voicemail still count as “placing a telephone call” under CFPB guidance.
  • More spoofed numbers and “urgent” messages are reported across the industry, which is why the FTC continues warning consumers about fake and abusive collectors.

The verification checklist (fast, practical)

  • Hang up and call back using a verified Payliance Phone Number listing.
  • Refuse to pay until you receive written documentation.
  • Do not share full SSN or bank details on an inbound call.
  • Report suspicious threats (arrest, employer threats, gift cards) through FTC reporting.

If you’re experiencing Payliance Harassment through rotating numbers or vague voicemails, verification + documentation is what stops the loop.

Get help if the situation is overwhelming

Get help if the situation is overwhelming

If you’re dealing with repeated contact, confusing returned-item claims, or documentation that doesn’t add up, it can help to have a consumer-rights law firm review the facts and your records.

Consumer Rights Law Firm PLLC
133 Main Street, Second Floor, North Andover, MA 01845
Phone 877 700 5790
Email help@consumerlawfirmcenter.com

Better Business Bureau

Conclusion

Payliance Inc cases tend to feel uniquely stressful when the claim involves a returned check you don’t recognize, fees you can’t explain, or a fraud/forgery dispute that needs specific paperwork. Public BBB reviews and complaints show consumers describing those exact patterns, including difficulty getting clear answers and confusion about documentation.

If you suspect Payliance Harassment, your safest strategy is consistent: demand the returned-item proof, demand the fee breakdown, dispute in writing, and escalate through CFPB/FTC channels if clarity doesn’t come.

Success Stories

  • 🏆 I was getting 10+ calls a day from a debt collector who wouldn’t take no for an answer. Consumer Rights Law Firm PLLC took over and within a week, the calls stopped completely. They knew the law and made the harassment go away fast. I finally sleep peacefully at night. Highly recommend!
  • 🏆 I contacted Consumer Rights Law Firm PLLC after months of threatening voicemails from a collector. Their team explained my rights clearly and sent legal letters to the agency. The harassment ended immediately. They even helped me get a $1,000 settlement. Real pros!
  • 🏆 I was skeptical at first, but they delivered. The lawyers at Consumer Rights Law Firm PLLC knew exactly what to do. They filed a complaint against the collection agency and within days, the calls stopped. I didn’t have to pay them upfront, and they only got paid if they won. Total lifesavers!
  • 🏆 After months of illegal robocalls and threats from a debt collector, I was at my wit’s end. Consumer Rights Law Firm PLLC handled everything with care and confidence. They not only stopped the harassment but also fought to get me compensation. Amazing firm with a strong consumer focus.

FAQs

1) Why would Payliance Inc contact me?

It’s often tied to a returned item or recovery claim. Ask for the check image, return reason, and fee breakdown in writing before you agree to anything.

2) What is Payliance Harassment?

It can include repeated calls without clarity, pressure to pay without proof, or misleading threats. CFPB rules restrict harassing conduct tied to debt collection.

3) What is the best Payliance Inc Phone Number to use for collections issues?

The company contact page lists a Collections/Check Writer Support line at 866-945-8964. Use verified listings to avoid spoofed numbers.

4) What if the returned check isn’t mine?

Dispute it in writing and request the returned item image. If it’s fraud/forgery, Payliance has referenced needing a police report or notarized affidavit in dispute handling.

5) Can Payliance report a debt to credit bureaus without telling me?

Collectors must provide validation information under Regulation F. If you didn’t get it, request validation and dispute inaccurate reporting with documentation.

6) What documents should I request first?

Request the check image (front/back), original payee name, transaction date/amount, return reason, and an itemized list of all fees added over time.

7) I can’t reach anyone—what should I do?

Stop chasing phone calls. Send a written validation/dispute request by trackable mail and keep copies. BBB reviews include consumers reporting trouble reaching the company.

8) How do I report abusive or suspicious collection behavior?

You can submit a complaint to the and report scams or abusive threats through the FTC.

9) What if someone demands gift cards or threatens arrest?

That’s a major red flag. The FTC warns that fake/abusive collectors use threats and unusual payment methods. Hang up and report it.

10) Can Consumer Rights Law Firm PLLC help with Payliance issues?

Yes—if you’re facing repeated calls, unclear documentation, or rights violations, Consumer Rights Law Firm PLLC can help you understand options and take steps to stop unlawful contact.

Attorney Derek DePetrillo

Attorney Derek DePetrillo graduated from the Massachusetts School of Law in 2007 and was admitted to practice law in the State of Massachusetts in 2007. Mr. DePetrillo is also licensed in many federal jurisdictions across the United States.

Mr. DePetrillo has been assisting consumers with consumer protection since 2010. Mr. DePetrillo’s main area of practice is under the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Fair Credit Reporting Act. Mr. DePetrillo has filed countless lawsuits and arbitration claims against debt collectors and banks. Mr. DePetrillo fights for the little people who have had their rights violated and need a helping hand to guide them through the stressful times of debt collection.