What should I do if I don’t owe the debt or believe it is a mistake?

Dispute the debt in writing within 30 days of first contact and provide supporting documents while requesting full validation.

Can Synerprise Consulting Services collect medical debt that is past the statute of limitations?

They may attempt to collect time-barred debt but cannot legally sue you for it, and misleading threats may violate the law.

Can SCS add interest or collection fees to my medical debt?

Interest or additional fees may only be added if allowed under the original agreement or permitted by state law.

What happens if I ignore letters or calls from Synerprise Consulting Services?

Ignoring communications may result in continued collection attempts or potential legal action if the debt is valid.

Can Synerprise Consulting Services contact me by email or text message?

They may only contact you electronically if such communication complies with consumer protection laws and consent requirements.

Does paying Synerprise Consulting Services remove the debt from my credit report?

Payment typically updates the account as paid but does not automatically remove it from your credit report unless a written agreement states otherwise.

Synerprise Consulting Services Phone Harassment?

Q: Who is Synerprise Consulting Services and why are they contacting me?

Synerprise Consulting Services, also known as SCS, is a third-party debt collection agency that typically collects medical debts on behalf of healthcare providers.

Q: Is Synerprise Consulting Services a legitimate company or a scam?

Synerprise Consulting Services is a legitimate, incorporated debt collection agency based in Texas that has been operating since the early 2000s.

Q: What rights do I have if SCS is harassing me with phone calls?

The FDCPA prohibits debt collectors from harassing consumers with excessive calls, abusive language, calls outside allowed hours, or contacting third parties about a debt.

Q: How can I stop Synerprise Consulting Services from contacting me?

You can send a written cease-and-desist or debt validation request, which requires them to pause collection activity until proper validation is provided.

Q: Can I sue Synerprise Consulting Services for harassment?

Yes. If they violate FDCPA rules, you may be entitled to statutory damages, attorney fees, and court costs.

Q: Can Synerprise Consulting Services report a debt to my credit report?

Yes. Valid medical debts may be reported to credit bureaus, but inaccurate information must be corrected or removed if disputed.

Q: What if they call me at work or call my family or coworkers?

Collectors may contact your workplace unless prohibited, and may only contact third parties to locate you without discussing your debt.

Q: Why am I getting calls about a medical debt even though my insurance paid?

This may occur due to billing errors, partial insurance payments, or outdated information. Reviewing your EOB and requesting itemized billing can help resolve disputes.

Q: How can I escalate complaints if SCS keeps calling or reporting inaccurate debts?

You can file complaints with the CFPB, FTC, state attorney general, or BBB and keep detailed records of all communications.

Free Case Review, you will never be charged legal fees. We will respond within 15 minutes via text or email.

Dealing with a surprise medical collection call from Synerprise Consulting Services can feel completely blindsiding and unfair. You’re suddenly expected to answer for a hospital or doctor’s visit sometimes from years ago connected to a company name you don’t even recognize and never signed an agreement with.

It is incredibly frustrating to feel like your financial stability or credit score is being hijacked by a mystery bill. But this confusion is precisely how the medical collection industry operates. According to the CFPB and the FTC, medical debt is a leading source of consumer complaints because it is riddled with inaccurate amounts, thin documentation, and improper notices. You don’t have to face this anxiety alone; you deserve verified facts and the peace of mind that comes with knowing your rights.

At Consumer Rights Law Firm PLLC, we have been handling debt collection harassment cases since 2010 and hold an A+ rating with the Better Business Bureau. When clients walk in the door with a Synerprise Consulting Services complaint and we have seen many, there is almost always more going on beneath the surface than a simple overdue bill. This guide gives you the verified facts, the legal framework, and the specific steps you need to protect yourself.

What Is Synerprise Consulting Services, Inc.?

Synerprise Consulting Services, Inc. (SCS) is a legitimate medical debt collector operating out of Plano, Texas, and Mission, Kansas, since 2002. However, in our law firm’s extensive experience, a collector’s legal registration does not guarantee they are respecting your rights.

Hospitals and healthcare providers hire Synerprise to chase down patient balances on their behalf. To maximize profits, Synerprise openly boasts that its collection system is fully automated, relying heavily on high-volume dialing technology to target consumers. In our practice, this is an immediate red flag under the Telephone Consumer Protection Act (TCPA), using an autodialer to ring your cell phone without your clear permission is illegal and can cost them $500 to $1,500 per call.

With hundreds of official CFPB and BBB complaints stacked against them, our case history shows that Synerprise’s automated, high-pressure tactics are often symptomatic of systemic compliance failures rather than isolated mistakes. When we step in to audit their records, we frequently expose illegal robocalls and sloppy documentation.

View Synerprise Consulting Services BBB Profile

What Industries Does Synerprise Consulting Services Collect For?

Unlike many collection agencies that work across multiple sectors, Synerprise works exclusively in healthcare. That specialization is significant and not necessarily in a consumer-friendly way.

According to their website and verified business descriptions, SCS collects on behalf of:

Hospitals and hospital systems
Anesthesia groups and providers
Pathology and laboratory services
Urgent care centers and emergency rooms
Doctor groups and specialty medical practices
Medical billing companies

Medical billing is notoriously fragmented. Patients routinely assume paying their main hospital bill settles everything, unaware that independent providers like anesthesiologists, radiologists, or pathologists bill completely separately. In our practice, this is the primary reason clients are blindsided by Synerprise: they thought they were fully paid up, only for an unfamiliar SCS collection mark to hit their credit report.

This hidden fragmentation causes widespread consumer harm. The CFPB has explicitly warned that pursuing these confusing, unverified medical balances frequently crosses the line into illegal terrain, violating the FDCPA and federal prohibitions against unfair, deceptive, or abusive collection practices.

Why Is Synerprise Consulting Services Calling You?

The short answer: Synerprise is calling because a healthcare provider hired them to collect a balance it believes you owe. But in many of the cases we review, the situation is more complicated than that.

An Unfamiliar Specialty Provider Bill: In our law firm’s experience, this is the most common trap. Patients pay their main hospital bill and assume they are in the clear, only to be blindsided by a Synerprise collection for an independent specialist like an anesthesiologist or radiologist, they never directly dealt with.
An Insurance Processing Error: Our case histories show a massive pattern of billing errors. Synerprise routinely chases balances that should have been covered, frequently ignoring consumer proof that dual coverage (such as private insurance combined with Medicaid) was active on the date of service.
A Balance That is Inflated or Wrong: Medical billing is notoriously sloppy. CFPB research confirms that a huge chunk of medical debt involves inaccurate figures driven by duplicate charges, incorrect provider codes, or accounts sent to collections before insurance could even process them.
The Debt Belongs to a Family Member: We frequently see Synerprise cross legal boundaries by targeting individuals for medical debts that actually belong to relatives. This tactic directly triggers serious FDCPA violations regarding illegal third-party disclosures.
Chasing Zombie or Already-Paid Debts: Federal databases document numerous instances where SCS attempted to collect on balances that consumers had already paid in full or legally discharged in bankruptcy, continuing to illegally report them to credit bureaus.
Mistaken Identity (The Wrong Person Entirely): Synerprise often relies on automated sweeps that pull up the wrong consumers altogether. Multiple complaints involve people being hounded by SCS for medical facilities they have never stepped foot in, located in states they have never lived in.

What Do BBB Complaints Against Synerprise Consulting Services Actually Say?

With 82 complaints filed over three years and 17 closed in the last 12 months, Synerprise’s BBB record is among the heaviest in the medical collection sector. The BBB complaint page shows that 62 of 82 complaints more than 75% involve billing disputes, a pattern that speaks to a systemic problem with how SCS validates and verifies the accounts it pursues.

Here are three specific, documented complaints from the BBB record that illustrate the range of issues:

Credit reporting without notice (April 2026): A consumer reported Synerprise placed a collection on all three credit bureaus without any prior contact or validation notice, despite ongoing payments to the original provider. This may raise FDCPA § 809(a) concerns, which requires written notice within five days of initial communication.
Disputed anesthesia debt (July 2025): A complaint involving NPH Anesthesia of Utah alleged inaccurate billing despite dual insurance coverage. After the consumer challenged the claim, Synerprise reduced the balance by $900 without explanation potentially indicating the original amount was overstated under FDCPA § 807.
Rude treatment & refusal to validate (July 2025): A consumer discovered the debt only through a credit check and reported rude treatment when requesting documentation. Despite provider confirmation of no balance, the account remained reported reflecting a pattern of first notice via credit report, lack of validation, and continued reporting.

In our practice, the billing dispute pattern we see with Synerprise is almost always tied to the same structural issue: medical accounts placed for collection before the insurance billing process has fully resolved. That is not a technicality, it is a violation of FDCPA § 807 if SCS is representing a balance as valid when the underlying claim has not been properly adjudicated.

FDCPA Violation Quick Reference Table

One thing consumers often miss when they are dealing with aggressive collectors is that not every violation feels dramatic. Some of the most actionable FDCPA violations are quiet, a letter sent after a cease-and-desist, a credit report updated after a dispute, a call placed one too many times in a week. The table below illustrates common violations documented in SCS complaints and what each one means for your legal rights.

FDCPA Violation	Real Example from SCS Complaints	Statute	Your Remedy
False representation of debt amount	Claiming $2,710 owed when insurance had already paid; reducing balance only after consumer pushed back	§ 807(2)(A)	Up to $1,000 statutory + actual damages
Reporting without sending validation notice	Debt appearing on credit report with no prior letter or call to consumer	§ 809(a)	Claim for failure to notify
Continuing to report after written dispute	Credit report updated negatively after certified dispute letter received	§ 809(b) / FCRA § 1681s-2(b)	FDCPA + FCRA claim
Collecting discharged bankruptcy debt	Reporting or calling on a balance eliminated in Chapter 7 or 13	§ 808(1)	Bankruptcy court contempt + FDCPA
Contacting wrong person / third-party disclosure	Pursuing an individual for a family member’s medical account	§ 805(b)	Claim for unauthorized third-party contact
Impersonating attorney or official	Caller or letter representing legal authority they do not have	§ 807(3)	Up to $1,000 per violation
Automated calls without consent (TCPA)	Robocalls or prerecorded messages to cell phone without consent	TCPA § 227	$500–$1,500 per call
Re-reporting after removal	Account reappearing on credit report after bureau removed it	FCRA § 1681s-2(b)	FCRA actual + statutory damages

Consumer Reviews: What Real Patients Are Saying

On Yelp, Synerprise Consulting Services holds a 1-star rating based on documented consumer experiences. The platform’s review record confirms the patterns documented in the BBB and CFPB records.

“My doctor bill was placed with them which I paid. More than a month later I pulled my credit report to see that it is still on it. Called back and was told ‘thanks for keeping us in business.’ Had to scream at them to get them to send an update to the credit bureau. Bottom feeders who don’t even play by the rules.” Yelp reviewer, Synerprise Consulting Services Plano, TX

That quote captures something we hear from clients regularly: paying the debt does not end the problem. When collectors fail to update the credit bureaus promptly after payment, or respond to a payment inquiry with contempt, they have crossed a legal line. The FCRA requires that furnishers of credit information update records to reflect payments and resolved disputes in a timely and accurate manner. “Thanks for keeping us in business” is not a legally compliant response to a dispute about credit reporting accuracy.

On ReachAttorneys.com, consumers describe Synerprise representatives as “rude,” refusing to provide validation documentation, and dismissing consumers’ disputes without investigation.

Legal concerns documented across these consumer platforms include:

FDCPA § 806 concern: Abusive or demeaning language directed at a consumer constitutes harassment under the FDCPA. A representative mocking a consumer who paid a bill is not protected conduct.
FCRA concern: Failure to update a paid account on a credit report after the consumer notifies the furnisher is a violation of the FCRA’s accuracy requirements.
FDCPA § 807 concern: Continuing to report a balance as unpaid after the consumer has confirmed payment and disputed the reporting constitutes a false representation about the character or status of the debt.

View Yelp Reviews for Synerprise Consulting Services

Has Synerprise Consulting Services Been Sued?

Yes. Synerprise Consulting Services has been named as a defendant in multiple federal lawsuits. Three documented cases illustrate the range of alleged conduct that has drawn legal action.

Case 1: Walker v. Synerprise Consulting Services, Inc.

Case Number: 6:18-cv-00007
Court: U.S. District Court, Southern District of Texas
Date Filed: January 31, 2018
Date Terminated: November 15, 2018
Claims: FDCPA violations
Outcome: Terminated (resolved within 10 months of filing)
Official Link: CourtListener: Walker v. Synerprise Consulting Services

The Walker case, filed in the Southern District of Texas, reflects the company’s home-state litigation exposure. Cases resolved this quickly under a year almost always settle, which means SCS paid to make a claim go away rather than defend itself on the merits. In our practice, that is consistent with what we see when companies know the underlying violation is provable.

Case 2: Smith v. Synerprise Consulting Services, Inc.

Case Number: 3:19-cv-00706
Court: U.S. District Court, Northern District of Texas
Assigned Judge: Judge Sam A. Lindsay
Date Filed: March 21, 2019
Date Terminated: October 1, 2019
Claims: FDCPA violations (complaint filed with jury demand)
Outcome: Settled — parties directed to file dismissal after court was notified of settlement
Official Link: CourtListener: Smith v. Synerprise Consulting Services

The Smith case was filed with a jury demand, indicating the plaintiff and her attorneys believed the facts were strong enough to present to a jury. SCS settled before it got there. Judge Lindsay’s order specifically noted that counsel had confirmed settlement and directed the parties to file dismissal documentation. This is a pattern we see repeatedly with SCS: cases filed, settled quickly, no public finding of liability, and no change in conduct.

What Collection Tactics Has Synerprise Consulting Services Used?

Understanding SCS’s specific collection methods helps you identify when a violation has occurred and what kind of claim it may support.

Credit reporting without prior notice: A common complaint is consumers discovering a Synerprise account on their credit report with no prior call or letter. This may raise FDCPA § 809(a) issues, which require a validation notice shortly after initial collection activity.
Refusal to provide itemized documentation: Consumers report receiving vague confirmations instead of detailed bills or insurance records. Under FDCPA § 809(b) and Regulation F, collectors must provide enough detail for the debt to be properly identified and verified.
Collecting before insurance is processed: Some complaints involve balances sent to collections despite active insurance coverage or billing errors. Attempting to collect amounts not actually owed may be considered unfair or deceptive under the FDCPA.
Automated calling systems: Synerprise states it uses automated dialing systems, and complaints describe repeated calls. Under the TCPA, autodialed or prerecorded calls to cell phones without proper consent may result in $500–$1,500 per call in damages.

Known Phone Numbers Used by Synerprise

If any of the following numbers appear on your caller ID, you are receiving a call from Synerprise Consulting Services:

(866) 407-0200 — Primary toll-free number; most frequently reported by consumers
(972) 985-0100 — Plano, Texas direct line
(972) 407-0200 — Alternate Plano line
(972) 200-9977 — Additional number per BBB file

Document every call from these numbers with the date, time, and duration. That log is evidence.

What Are Your Rights Against Synerprise Consulting Services?

Fair Debt Collection Practices Act (FDCPA): This federal law restricts collections to 8 AM–9 PM, limits contact to 7 calls in 7 days, and mandates a written 5-day validation notice. In our law firm’s practice, we routinely catch Synerprise using automated sweeps to hit consumer records with unverified medical balances from third-party facility groups like U.S. Anesthesia Partners before issuing these required notices, a clear violation that can force them to pay up to $1,000 in statutory damages plus our full attorney fees.
Telephone Consumer Protection Act (TCPA): This statute bans the use of auto-dialers or prerecorded voice messages to your cell phone without your express consent. Because Synerprise openly discloses its reliance on a fully automated, integrated dialing system to maximize efficiency, our firm carefully audits our clients’ phone records to pursue strict penalties of $500 to $1,500 per unauthorized call whenever their dialer unlawfully targets a mobile device.
Fair Credit Reporting Act (FCRA): This act prohibits collectors from reporting inaccurate data, forces credit bureaus to delete unverified marks within 30 days of a dispute, and completely bans the reporting of paid medical debts or those under $500. We frequently target Synerprise under this law due to widespread consumer complaints of the company re-reporting old medical items or failing to update credit scores after a patient proves the hospital or insurance has already cleared the balance.
Texas Debt Collection Act (TDCA): Because Synerprise is headquartered in Plano, they are tightly bound by this strict Texas state law. Our legal team uses the TDCA as powerful extra leverage because it outlaws empty legal threats, harassment, and unauthorized billing fees, giving us a major home-turf advantage to pursue civil penalties and broader financial recoveries for our clients.

What To Do Next: A Step-by-Step Action Plan?

In many of the cases we review, consumers wait too long to document the calls. By the time they come to us, key evidence has been lost, voicemails deleted, call logs overwritten, the 30-day dispute window closed. The best time to start is right now.

1. Log Everything: Take screenshots of your call history showing all dates, times, and phone numbers linked to Synerprise. Save every physical letter, envelope postmark, and voicemail—especially silent or robotic recordings.
2. Deny Liability: Never admit to owing money or promise a payment over the phone. Verbal slips can accidentally restart the 4-year statute of limitations under Texas Civil Practice and Remedies Code § 16.004.
3. Demand Debt Validation: If contacted within the last 30 days, mail a validation letter via Certified Mail to Synerprise Consulting Services (PO Box 957, Mission, KS 66201-0957) to freeze all collection actions and credit reporting until they provide written proof.
4. Send a Cease-and-Desist: Block future communication entirely by mailing a formal cease letter via Certified Mail with a Return Receipt. Once delivery is confirmed, any further call is an actionable FDCPA violation.
5. Report to Regulators: Build an official paper trail that forces a corporate response by submitting complaints to the CFPB, FTC, FCC, BBB, and the Texas Attorney General.
6. Call Consumer Rights Law Firm PLLC: If Synerprise damaged your credit with an unverified bill or used automated robocalls, contact us at (877) 700-5790 for a Free Case Review. We work on a contingency basis—zero upfront costs, and when they break the law, they pay our legal fees.

About Us

Consumer Rights Law Firm PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Rather than suffer alone, contact our office to begin the process to stop the Synerprise Consulting Services harassment. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.

If you are interested in learning more about how to safeguard yourself and prevent harassment from Synerprise Consulting Services call us at 877-700-5790.

Success Stories

Dealing with debt collectors was ruining my mental peace. I wasn’t even sure I had to pay what they were claiming. Consumer Rights Law Firm PLLC reviewed my case thoroughly and found multiple legal violations. They handled everything from start to finish, kept me updated, and helped me get compensated. What impressed me most was how respectful and responsive their team was. It felt like they genuinely cared about my situation.
I was receiving multiple daily calls from a debt collector that made me feel anxious and helpless. I contacted Consumer Rights Law Firm PLLC for a free consultation, and they took over immediately. They sent a cease-and-desist letter, filed a claim under the FDCPA, and within weeks, the calls completely stopped. Even better, I received a settlement check for the harassment! I didn’t pay a dime. Highly recommend them if you’re tired of being harassed.
When Lyon Collection Services kept calling me despite my request to stop, I felt helpless. I reached out to Consumer Rights Law Firm PLLC, and within 24 hours, I had a legal team on my side. They filed a claim under the TCPA and FDCPA, and we reached a financial settlement. I was shocked that the law was so strongly on my side—and even more thankful I had the right legal support to back me up.
I wasn’t sure if I could afford a lawyer, but I learned that Consumer Rights Law Firm PLLC works on a contingency basis. They didn’t charge me anything upfront. Their team handled all communications with the collectors, filed my claim, and secured a $1,000 settlement for me after just a couple of months. I had peace of mind, and justice was served—without any out-of-pocket cost.

FAQs

Who is Synerprise Consulting Services and why are they contacting me?

Synerprise Consulting Services, often called SCS, is a third-party debt collection agency that primarily collects medical debts for hospitals and healthcare providers. If they are contacting you, they believe you owe a past-due medical bill.

Is Synerprise Consulting Services a legitimate company or a scam?

Synerprise Consulting Services is a real and legally operating collection agency based in Texas and has been in business since the early 2000s. While legitimate, many consumers report issues related to aggressive collection tactics, which makes it important to verify any alleged debt.

What rights do I have if SCS is harassing me with phone calls?

Federal law protects you from harassment. Debt collectors are not allowed to make excessive calls, use abusive or threatening language, call outside permitted hours, or discuss your debt with third parties.

How can I stop Synerprise Consulting Services from contacting me?

You can send a written cease-and-desist letter or request written debt verification. Once received, they must pause collection efforts until they provide proper validation.

Can I sue Synerprise Consulting Services for harassment?

Yes. If they violate consumer protection laws by harassing you or attempting to collect invalid debt, you may be entitled to statutory damages, attorney fees, and court costs.

What should I do if I don’t owe the debt or believe it’s a mistake?

You should dispute the debt in writing within 30 days of initial contact. Include any supporting documents such as insurance statements or payment receipts and request full validation.

Can Synerprise Consulting Services report a debt to my credit report?

Yes, they can report valid medical debts to credit bureaus. If the information is inaccurate, you have the right to dispute it and request correction or removal.

What if they call me at work or call my family or coworkers?

Collectors may call your workplace unless informed that such calls are prohibited. They may contact third parties only to locate you and are not allowed to discuss your debt with others.

Why am I getting calls about a medical debt even though my insurance paid?

This can happen due to billing errors, partial insurance payments, or outdated records. Reviewing your Explanation of Benefits and requesting itemized billing details can help resolve the issue.

How can I escalate complaints if SCS keeps calling or reporting inaccurate debts?

You can file complaints with federal and state agencies such as the CFPB, FTC, or your state attorney general, and keep detailed records of all communication.

Attorney Derek DePetrillo

Attorney Derek DePetrillo graduated from the Massachusetts School of Law in 2007 and was admitted to practice law in the State of Massachusetts in 2007. Mr. DePetrillo is also licensed in many federal jurisdictions across the United States.

Mr. DePetrillo has been assisting consumers with consumer protection since 2010. Mr. DePetrillo’s main area of practice is under the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Fair Credit Reporting Act. Mr. DePetrillo has filed countless lawsuits and arbitration claims against debt collectors and banks. Mr. DePetrillo fights for the little people who have had their rights violated and need a helping hand to guide them through the stressful times of debt collection.

Disclaimer: The information contained in these articles is provided for general informational and educational purposes only and should not be construed as legal advice. Reading or relying on this content does not create an attorney-client relationship with our firm. Because every legal matter is unique, you should consult a qualified attorney regarding your specific circumstances before making any legal decisions.