If you’re dealing with repeated calls or letters from Westlake Portfolio Management, treat it like a servicing-and-records issue first. The fastest way to reduce stress is to (1) confirm the account and transfer details, (2) move the conversation to writing, and (3) use the correct mailing address for the specific request you’re making (payments vs disputes vs payoff/title). Westlake Portfolio Management explains that it often becomes the servicer after a loan transfer and handles customer service, collections, and title administration.
Table of Contents
- Who Is Westlake Portfolio Management?
- Why they Reaching Out
- Simple Plan to Reduce Calls
- Where to Send Your Request
- When They Contact Becomes Too Much
- If They Talks About Legal Action
- How to Clear a Valid Account
- Phone and Address
- Legal Help Issues
- Final Notes
- FAQs
Who Is Westlake Portfolio Management?
This company is presented as a loan servicer that supports customers with servicing tasks including collections and title administration, often after a loan transfer. Better Business Bureau® also lists the business as Westlake Portfolio Management, LLC under collections agencies.
Why this matters for “harassment”
If you believe Westlake Portfolio Management Harassment is happening, the solution is usually not “argue on the phone.” The solution is to create a written paper trail and route your issue to the correct department address.
Why Westlake Portfolio Management Is Reaching Out
In real life, contact often relates to:
- A loan transfer or servicing change,
- Missed/late payments or payment posting issues,
- Payoff/title processing questions,
- Credit reporting disputes.
Because WPM handles multiple functions, using the wrong channel can drag out the issue and increase contact.
Simple Plan to Reduce Westlake Portfolio Management Calls
1) Identify the reason for contact in one question.
Ask: “Is this about a loan transfer, a past-due payment, or a title/payoff issue?” Then stop—don’t give new info until they answer.
2) Move the file to writing, immediately.
Say: “Send me the details in writing and note my preference for written communication.” Keep your call log (date/time, number, voicemail).
3) Verify using WPM’s published contact only.
Ignore caller ID and use WPM’s official phone (877) 854-5688 from their contact page.
4) Use the correct mailbox for your issue.
Payments go to the payment address; disputes/credit/title concerns go to the customer care address (WPM lists separate addresses).
Send the right request to the right Westlake Portfolio Management address
This is the most company-specific part of dealing with WPM. WPM publishes different addresses depending on what you’re sending, and sending items to the wrong box can delay resolution.
Payment vs dispute: don’t mix them
- Monthly payments should go to the payment address.
- Disputes/complaints/credit disputes/title concerns should go to the customer care/disputes address.
WPM explicitly notes that the customer care box is not for payments.
What to put in your written request
Include:
- Your full name and mailing address,
- Account/reference number (if you have it),
- The specific issue (one issue only),
- What you want them to do (example: “correct posting date” / “confirm payoff” / “investigate credit reporting”),
- Copies of proof (receipts, statements).
When Westlake Portfolio Management Contact Becomes Too Much
Not every frequent call is unlawful. Still, contact could potentially cross the line if you believe it involves:
- Repeated calls after you clearly asked for writing-only communication,
- Misleading statements about consequences without written proof,
- Continued wrong-party contact after clear notice.
Court records also show disputes involving WPM, including claims tied to credit reporting/furnishing issues (allegations depend on the case).
If Westlake Portfolio Management Talks About Legal Action
If a caller mentions legal action, do not argue. Ask for:
- Court name and location,
- Case number (if filed),
- Plaintiff name,
- Written notice describing the claim.
If they cannot provide specifics, the statement might be pressure language rather than a filed case.
How to Clear a Valid Westlake Portfolio Management Account
- Confirm the exact amount in writing.
Ask for a payoff/amount-due statement that shows the “good through” date, any daily interest, and the exact address they want you to use. - Use a payment method you can prove.
Mail to the monthly payment P.O. box or send overnight to the express address listed by WPM, then save tracking, receipts, and a copy of what you sent. - Fix issues through the right mailbox.
For posting errors, title questions, or credit disputes, send one short letter with your proof to the customer care/disputes address (not the payment address) and keep a copy for follow-up.
Westlake Portfolio Management Phone and Address
These are the safest “publishable” references because they come from WPM’s site and BBB.
| Item | Details |
| Address (BBB street) | 4751 Wilshire Blvd #100, Los Angeles, CA 90010 |
| Customer care / disputes mail | P.O. Box 76809, Los Angeles, CA 90076-0809 |
| Monthly payments mail | P.O. Box 847405, Los Angeles, CA 90084-7405 |
| Express payments | ATTN: LBX #847405, 3440 Flair Drive, El Monte, CA 91731 |
| Contact Phone | (877) 854-5688 |
If you’re searching Westlake Portfolio Management locations, note that different addresses serve different functions (street address vs P.O. boxes for payments and disputes).
Get Legal help from CRLF
Consumer Rights Law Firm PLLC helps consumers who believe they are dealing with repeated calls, confusing servicing communications, inaccurate reporting, or unlawful contact that may implicate federal consumer protection laws such as the Fair Debt Collection Practices Act (FDCPA), FCRA, and Telephone Consumer Protection Act . When a loan servicer is involved, the most important step is creating a clear paper trail: what you were told, what you paid, and what you requested in writing.
If you believe Westlake Portfolio Management Harassment is continuing—especially if calls persist after written requests, or you suspect reporting errors—the firm may help you evaluate what may apply to your facts, what to send, and what evidence to preserve. The goal is control and clarity, not guesswork.
Consumer Rights Law Firm PLLC contact
| Item | Details |
| Law firm | Consumer Rights Law Firm PLLC |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Phone | +1 877 700 5790 |
| help@consumerlawfirmcenter.com |
Read for more: Better Business Bureau
Conclusion
If you’re receiving repeated contact from Westlake Portfolio Management, the fastest path to relief is a written, organized process. Log contacts, request written details, and send the right request to the right address (payments vs disputes). If you believe the pattern could potentially cross legal lines, legal guidance may help you choose the safest next step.
Success Stories
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FAQs
1) Who is Westlake Portfolio Management?
The agency describes itself as a loan servicer that may take over servicing after a loan transfer and handles collections and title administration.
2) Why am I getting calls from Westlake Portfolio Management llc?
Their contact may relate to a loan transfer, past-due payments, payoff/title processing, or a servicing question. Verify the account details in writing first.
3) What is the safest Westlake Portfolio Management phone number to call back?
Use the published phone number from the official contact page: (877) 854-5688.
4) Where do I send disputes or credit reporting questions?
Use the customer care/disputes address (not the payment address). WPM lists a dedicated P.O. box for disputes/complaints.
5) Where do I mail monthly payments?
Monthly payments go to WPM’s payment P.O. box listed on its contact page. Keep copies of checks and confirmations.
6) What if I think Westlake Portfolio Management Harassment is happening?
Log every call, request writing-only contact, and keep voicemails. If calls continue after clear requests, your documentation may help you escalate.
7) What should I do if they say legal action is coming?
Ask for the court, case number, and written notice. If they can’t provide specifics, it may be pressure language. Don’t pay based only on threats.
8) Why are there multiple Westlake Portfolio Management locations/addresses?
Westlake Portfolio Management locations serve different purposes: street address, payment mail, and customer care/disputes mail. Sending items to the wrong address can delay resolution.
9) Should I pay over the phone?
Pay only after verification and only through a traceable method. If you’re unsure, request written details and use official contact channels first.
10) When should I contact a lawyer?
If you believe the contact is excessive, the account details are inconsistent, or reporting errors persist after written requests, legal guidance may help.
