If you received a call, letter, or voicemail from Trojan Professional Services, the safest first move is usually to slow the process down, ask for written details, and compare them to your own records before you discuss payment. This guide focuses on Trojan Professional Services collections and practical ways to reduce risk, document contact, and respond with a proof first plan. This is general information, not legal advice. Rules can vary by state, and outcomes depend on your specific facts.
Table of Contents
- Who is the company
- Why this debt collection may be contacting you
- What to do if they are calling you
- What they say they do
- Contact information
- What harassment can look like
- When contact could potentially cross the line
- What to do if they mention legal action
- What to do if the account is legitimate
- Your rights under federal law
- How to reduce calls, messages, and confusion
- Reviews and where complaints show up
- Get help
- Success stories
- Conclusion
- FAQs
Who is Trojan Professional Services?
Trojan Professional Services debt collector activity is typically tied to past due accounts placed for collection by a creditor, often in the healthcare and dental services space. Public business profiles list the company as Trojan Professional Services, Inc., and BBB notes it offers collection services and lists a Cypress, California address plus a Los Alamitos PO Box.
What the company’s public profile shows
Better Business Bureau lists the business as a corporation, provides a business start date and management contacts, and states it offers collection services.
The company’s own contact page lists phone numbers, an email address, and a PO Box address.
Why dental and healthcare accounts may be involved
The company publishes collection materials that discuss helping practices collect delinquent accounts and references maintaining doctor and patient relationships, which can be relevant if your alleged balance relates to dental or other healthcare services.
Why Trojan Professional Services debt collection may be contacting you
Trojan Professional Services may contact you because a provider, office, or other creditor claims you owe a balance and has placed the account for collection or servicing. If you do not recognize the creditor name or amount, that could indicate a wrong person issue, an old account, insurance confusion, or a billing dispute.
Common real world reasons people get contacted
A balance after insurance processing can be a trigger, especially when an explanation of benefits does not match what you expected. A missed statement after moving can also lead to a surprise collection notice. Another possibility is a data mismatch, such as a similar name or a transposed account number.
What to verify before you talk about money
Verification means identifying the original creditor, the current creditor, the amount claimed, and the key dates that explain how the balance was created. If you believe the claim is wrong, keep your response focused on getting written details instead of debating on the phone.
What to do if Trojan Professional Services are calling you
If Trojan Professional Services is calling you, the safest approach is a short, repeatable workflow that protects your information and creates a record of what happened.
Step 1: Move the conversation into writing
Say one sentence and stop: “Please send me the details in writing.” This keeps you from making statements that could be misunderstood and helps you compare their claim to your records.
Step 2: Start an evidence file
Save call log screenshots, voicemails, letters, and envelopes. Write down the date, time, number, the name used by the caller, and a one line summary of what was said. Good documentation is often what separates a confusing situation from a clear plan.
Step 3: Do not share sensitive data too early
Avoid sharing a full Social Security number, bank information, employer details, or copies of identity documents until you have written documentation that matches your records. If you think the contact could be a scam, call back using a published number and confirm the mailing address and file reference.
Step 4: Compare the claim to your records
Match the written notice to your provider statements, insurance explanations of benefits, and credit reports. If the alleged balance is medical or dental, check whether the dates and procedure descriptions line up with your visit.
What to request in writing
Ask for a checklist you can verify:
- The original creditor and current creditor name
- The amount claimed and an itemized breakdown of interest and fees, if any
- Key dates, including service date and last payment date if available
- A reference or account number tied to the claim
- The mailing address and instructions for sending a written dispute
If they cannot provide clear written details, it may be safer to pause rather than pay just to stop calls.
What they say they do
Trojan Professional Services describes a “Collection Services” program that uses letters and may include credit bureau reporting to help creditors recover past due accounts. In the company’s collection services material, it references use of the three major credit bureaus and states that if an account is not paid within 45 days, the individual may be listed as a collection account with those bureaus.
How collection letters and timelines may be presented
The same materials describe a sequence that includes early outreach and a follow up letter around 45 days past due. The practical takeaway is that time matters, especially if you want to dispute the debt, request validation, or correct an insurance issue before credit reporting becomes a bigger problem.
What “credit reporting” claims mean in practice
Credit reporting is not automatic proof a debt is accurate. If you believe an entry is wrong, your documentation and dispute history can matter more than a phone conversation. Keep screenshots of any tradeline before and after you dispute it.
Trojan Professional Services Contact information
If you need to cross check a letter or confirm where to send a dispute, public sources list contact details for Trojan Professional Services along with a PO Box and a California address. Use the address and phone number printed on your letter first, because large companies may use different mail streams for different departments.
Trojan Professional Services Collections Phone Number
Public sources list these phone numbers on the company website contact page: 800-451-9723 and 866-695-7967.
Trojan Professional Services Contact Number tips
When you call, ask for the mailing address used for written disputes and the reference number on your notice. Avoid calling back a caller ID number that you cannot verify, because scammers can spoof legitimate numbers.
Address and email details
| Category | Details |
| Business name used publicly | Trojan Professional Services, Inc. |
| BBB listed street address | 11075 Knott Ave, Cypress, CA 90630-5150 |
| Website contact page mailing address | PO Box 1270, Los Alamitos, CA 90720 |
| Website contact email | trojanprofessionalservicesinc@trojanonline.com |
| Website numbers (public) | 800-451-9723; 866-695-7967 |
Important: A real letter with consistent details is usually a better identity check than a phone call. If you are unsure, request written verification and compare it to your own records before you pay.
What Trojan Professional Services harassment can look like
Harassment concerns usually involve patterns of contact that feel excessive, confusing, or pressure based rather than one single call. If you believe contact from Trojan Professional Services is designed to rush you, the most helpful step is to document the pattern and move everything into writing.
Examples that could indicate a problem, depending on the facts
- Repeated calls about the same alleged debt in a short period
- Calls that continue after you clearly request mail only communication
- Statements that imply definite legal consequences without providing case details
- Requests for sensitive information before providing written debt details
- Contact that appears aimed at the wrong person and continues after you dispute
How call frequency rules can matter
Federal rules under Regulation F include call frequency presumptions tied to a specific debt. In general, calls placed more than seven times within seven consecutive days about a particular debt, or another call attempt within seven days after a telephone conversation, are presumed to violate the rule.
A call log that shows that kind of pattern can be useful evidence if you later need help.
When contact could potentially cross the line
If you believe Trojan Professional Services is using misleading statements, excessive calling patterns, or unfair pressure, that could potentially raise issues under federal consumer protection laws. Only a court or regulator can decide whether conduct is unlawful, so your safest framing is evidence first: keep records, request written details, and avoid making admissions.
Signals that can justify getting advice
A threat that sounds definite but lacks a case number could indicate either aggressive scripting or a scam. A refusal to provide a mailing address could indicate you should stop the call and verify independently. Continued contact after a written request to stop could indicate the situation needs review.
What not to do in the heat of the moment
Do not argue about the amount on a live call. Do not pay just to stop the discomfort if you have not verified the debt. Do not give a collector access to your bank account by providing a debit card or routing number unless you have written terms you trust.
What to do if Trojan Professional Services mention legal action
If Trojan Professional Services mentions a lawsuit, judgment, wage garnishment, or “process server,” treat that as a reason to slow down and demand specifics. A voicemail is not proof of a lawsuit. Court papers are.
A practical response checklist
- Ask for the court name, case number, and the plaintiff name
- Request that they send the information in writing
- If you receive actual court documents, respond by the deadline
- Verify filings by checking the court docket or calling the clerk’s office
Watch for lawsuit scam scripts
Some scams use “case number” language to pressure immediate payment. If you think the call could be fake, avoid sharing personal data and verify through independent channels. BBB has warned about phishing scams that use fake process server claims and non existent court cases.
What to do if the account is legitimate
If Trojan Professional Services provides documentation that matches your records and you decide the debt is legitimate, treat payment as a controlled process with written terms.
Before you pay, get this in writing
- The payoff or settlement amount
- The due date and any installment terms
- Whether the account will be treated as paid in full or settled
- Where and how payments should be made
Payment safety checklist
Use official payment instructions from the written notice. Avoid paying through links sent by text if you did not request them. Save receipts, confirmation numbers, and any settlement letter in one folder.
If the account appears on your credit report
If you believe a tradeline is inaccurate, dispute with the credit bureaus and dispute directly with the company or the furnisher, keeping copies of everything you send. Screenshots taken before and after changes can help you track what happened.
Your rights under federal law
If Trojan Professional Services is acting as a third party debt collector, federal laws like the FDCPA and Regulation F may limit how, when, and how often contact can occur and may give you dispute and validation tools.
Debt validation and written notice concepts
Debt validation is the process where collectors must provide key information about the debt and give you a window to dispute it in writing. For the statute text, see 15 U.S.C. § 1692g (Validation of debts).
Limits on communications and stop contact requests
Cease communication rights generally involve sending a written request that you refuse to pay or want communications to stop, subject to limited exceptions. For the statute text, see 15 U.S.C. § 1692c (Communication in connection with debt collection).
Regulation F call frequency presumptions
Regulation F includes the seven in seven call frequency presumption and related definitions. For the regulation text, see 12 CFR 1006.14 (Harassing, oppressive, or abusive conduct).
How to reduce Trojan Professional Services calls, messages, and confusion
To reduce contact from Trojan Professional Services quickly, your plan should focus on building a paper trail and limiting live phone conversations.
A simple three step plan
- Let unknown numbers go to voicemail and save recordings.
- Send a short written request for details and dispute instructions.
- If calls are overwhelming, request communication in writing only and keep a copy.
A one sentence phone script
Use: “I am requesting the details in writing.” Repeat it and end the call.
Build an evidence file that is easy to share
Put call logs, voicemails, letters, and dispute copies in one folder. Add a timeline page that lists each contact attempt. That structure makes it easier for a consumer attorney to evaluate whether conduct might violate the Fair Debt Collection Practices Act (FDCPA), FCRA, or TCPA based on your facts.
Reviews and where complaints show up
Trojan Professional Services reviews and complaints can appear on public platforms, and BBB provides a business profile that lists locations and states the company offers collection services.
How to read reviews without overreacting
A single review usually does not tell you whether your situation is valid. Repeated themes can help you decide to document carefully and insist on written proof. Treat reviews as allegations, not proof of a violation.
Places people commonly check
- BBB business profile, complaints, and responses
- Consumer review sites and forums (use caution and verify details independently)
Get help
Consumer Rights Law Firm PLLC can help if you believe Trojan Professional Services is contacting you in a way that may violate your rights or if you need a plan to verify, dispute, and reduce contact. The firm focuses on consumer protection matters involving the Fair Debt Collection Practices Act (FDCPA), FCRA, and TCPA, and can review letters, call logs, and credit reports to help you choose next steps based on evidence.
Consumer Rights Law Firm PLLC contact details
| Item | Details |
| Law firm | Consumer Rights Law Firm PLLC |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Phone | +1 877-700-5790 |
| help@consumerlawfirmcenter.com |
Attorney information
Jeff Wood is an attorney based in Arkansas and licensed to practice law. With over 15 years of experience, he focuses on consumer protection matters involving the FDCPA, Fair Credit Reporting Act (FCRA), and TCPA.
Call to action
If you want help reviewing your documents and building a proof first response plan, call Consumer Rights Law Firm PLLC at +1 877-700-5790.
Success stories
Conclusion
Trojan Professional Services Collection contact can feel urgent, especially when messages mention credit reporting or legal action. The safest strategy is usually not a phone debate. Move the issue into writing, verify the creditor and amount, keep a call log, and respond to real court paperwork on time. If you believe contact is excessive or misleading, consider getting help before you guess.
FAQs
Why is Trojan Professional Services calling me?
They may be contacting you about an alleged past due account placed for collection. Ask for the creditor name, itemized amount, and key dates in writing, then compare everything to your statements and insurance paperwork before you pay.
Can I make them stop calling?
You can request communication in writing only and keep a dated copy of your request. If contact continues and you believe the pattern is excessive, save call logs and voicemails and consider speaking with a consumer attorney about next steps.
What is the safest way to dispute the debt?
Dispute in writing and keep copies of everything you send and receive. Ask for the original creditor, an itemized balance, and dispute instructions, then pause payment discussions until the paperwork matches your records.
What phone number should I use to call back?
Use the number printed on your letter first, then cross check it with a published company contact page. Avoid relying on caller ID, and do not use payment links sent by text unless you independently verified the sender and portal.
Can Trojan Professional Services report to credit bureaus?
A collector may furnish information if permitted, but reporting is not proof the debt is accurate. If you believe a tradeline is wrong, dispute with the bureaus and also dispute directly with the furnisher, saving screenshots and written responses.
What if the balance is from dental work and insurance is involved?
Ask for an itemized statement and compare it to your explanation of benefits and provider invoices. Insurance timing, adjustments, and coding errors can create disputes, so keep everything in writing until the numbers and dates make sense.
How do I send a dispute to Trojan Professional Services?
Use the mailing address on your notice and keep proof of what you sent and when. Request the creditor name, an itemized breakdown, and key dates, and keep a copy of your letter plus any certified mail receipt or tracking.
What should I do if they mention a lawsuit?
Ask for the court name, case number, and plaintiff in writing, then verify the filing with the court docket. Treat real summons or complaints seriously and respond by the deadline, because missing it could lead to a default judgment.
How long should I keep records?
Keep call logs, letters, envelopes, and receipts until the matter is resolved and any credit reporting is corrected. Retain a simple timeline of dates and outcomes, because it can help you escalate a dispute or explain events to counsel.
How can Consumer Rights Law Firm PLLC help with Trojan Professional Services contact?
They can review letters, call logs, and credit reports, help you draft disputes or stop contact requests, and assess whether conduct may violate federal law based on your facts. They can also guide responses to credit reporting or court papers.
