Stop CFAM Financial Services, LLC Phone Harassment?

Getting a call from CFAM Financial Services, LLC is incredibly stressful. Unlike household names, CFAM operates quietly buying old, forgotten auto debts from companies like Santander Consumer USA or Condor Capital. Suddenly, you’re facing demands for a balance you didn’t even know existed, from an unfamiliar company with unreachable phone lines. It is completely normal to feel disoriented and overwhelmed by this. But before you pick up, pay, or panic, take a deep breath. You deserve clear, verified facts about who you are dealing with, and you have rights.

At Consumer Rights Law Firm PLLC, we have been handling debt collection harassment cases since 2010 and hold a A+ rating with the Better Business Bureau. This guide gives you those verified facts pulled directly from BBB complaint files, PACER federal court records, and consumer review platforms so you can make an informed decision about how to respond.

What Is CFAM Financial Services, LLC?

CFAM Financial Services, LLC is a real, registered business operating out of Dallas, Texas, since 2009. However, our law firm’s extensive experience with debt buyers reveals a massive gap between being registered and operating lawfully. CFAM is a debt buyer that purchases defaulted auto loans, mortgage deficiencies, and consumer finance portfolios at steep discounts, then pursues consumers for the full amount. In practice, they are often chasing debts that have changed hands multiple times, meaning the underlying documentation is incredibly thin.

Our case history consistently shows that debt buyers like CFAM struggle significantly more than traditional collection agencies when challenged. When we force them to produce accurate verification records under the Fair Debt Collection Practices Act (FDCPA), their paper trail often crumbles. You have the legal right to demand that proof before paying them a single dime.

Verified Company Information

• Full Legal Name: CFAM Financial Services, LLC
• Founded: March 4, 2009
• Incorporated: March 4, 2009 (Texas LLC)
• BBB File Opened: August 22, 2012
• Headquarters: 3838 Oak Lawn Ave, Suite 1500, Dallas, TX 75219-4516
• Mailing Address: PO Box 601329, Dallas, TX 75360-1329
• Local Phone: (214) 432-3216
• Toll-Free Phone: (877) 360-2326
• Additional Phone: (800) 901-7420
• Customer Service Phone: (833) 387-6677
  
• Office Hours: Monday–Friday, 8:00 AM – 5:00 PM CST
• BBB Accredited: No
• BBB Rating: A+
• BBB Complaints Closed (Last 3 Years): 11
• BBB Complaints Closed (Last 12 Months): 2
• CFPB Complaints: Multiple documented complaints on file
• Federal Litigation: Multiple federal cases documented, including settled FDCPA actions
• Type: Debt Buyer / Asset Manager
• Professional Affiliations: Registered with Texas Office of Consumer Credit Commissioner; Nationwide Mortgage Licensing System

View CFAM Financial Services BBB Profile

What Industries Does CFAM Financial Services, LLC Collect For?

CFAM’s portfolio is concentrated primarily in consumer auto finance, but it extends into related asset classes. Based on their LinkedIn profile, BBB complaint records, and consumer review data, CFAM collects on:

• Defaulted auto loans
• Non-performing vehicle lease agreements
• First and second mortgage deficiencies
• Consumer debt pools

In our practice, we frequently see CFAM clients who were contacted about loans they believed had been paid off, or who had no idea their account had been sold. The auto loan sector generates the most confusion we see, particularly when accounts originally held by Santander or Condor Capital appear under CFAM’s name with no prior notice.

Why Is CFAM Financial Services, LLC Calling Me?

CFAM is calling because it believes you owe a balance on a debt it purchased. But the reason for the call is not always as straightforward as a simple overdue balance and in a significant number of cases consumers report, the situation is far more complicated.

The most likely reasons CFAM may be contacting you include:

• A Valid Past-Due Balance With Inflated Math: Even if your original auto loan went delinquent and was sold to CFAM, you cannot take their figures at face value. In our experience, these balances are frequently inflated or inaccurately calculated by the time they reach a debt buyer.
• Zero Notification of the Sale: Many consumers only discover CFAM’s existence when a repossession is initiated or a surprise mark hits their credit report. Legally, the FDCPA requires a collector to send you a written validation notice within five days of their first contact with you.
• Inaccurate or Advanced Billing: Official CFPB and BBB complaints reveal a pattern of CFAM charging interest on amounts not yet due, pre-billing customers weeks in advance, and labeling those future amounts as “past due” without documentation to back it up.
• Zombie or Fraudulent Debts: Regulatory databases show CFAM attempting to collect on wrong identities, re-reporting debts that were already removed, and pursuing balances from old Condor Capital accounts that consumers flagged as entirely fraudulent.
• The Original Creditor is Defunct: Condor Capital was permanently shut down by regulators for fraudulent practices. When CFAM acquired those portfolios, they inherited a mess of broken documentation. In our practice, verifying the integrity of this paper trail is always the very first thing we investigate.

What Do BBB Complaints Against CFAM Financial Services, LLC Actually Say?

CFAM’s BBB complaints page shows 11 complaints closed in the last three years and 2 complaints closed in the last 12 months. The complaint narratives are notably specific and alarming. The most common patterns include repossession disputes, inaccessible contact lines, and contested settlement terms.

• Repossession Within the Promised Grace Period: A consumer reported receiving a formal 10-day notice to cure a default, yet CFAM repossessed the vehicle on day five, the exact same day the consumer mailed a certified check. Instead of acknowledging the timeline breach, CFAM claimed the payment instrument itself was fraudulent, closing the issue without consumer satisfaction.
• Wrongful Repossession of a Current Account: A disabled consumer reported that CFAM repossessed their vehicle without warning while their payments were completely current, cutting off access to vital medication and basic transportation. When the consumer tried to call, CFAM’s phone lines were entirely unreachable. CFAM only returned the vehicle as a “one-time courtesy” after a formal BBB complaint forced their hand, a tactic that strongly implicates FDCPA guidelines against unfair collection practices and misleading representations.
• Breaching Formal Settlement Agreements: After a consumer entered an $11,800 settlement with CFAM and paid thousands in good-faith installments, the vehicle suffered a total loss. Rather than accepting the insurance payout to clear the remaining $5,532 balance, CFAM abruptly declared the settlement void and demanded the original, full balance of over $40,000. They hid behind documentation technicalities to erase previous oral extensions, highlighting the bait-and-switch communication gaps our firm routinely fights.

In our practice, the repossession-while-current scenario and the disputed-balance scenario are the FDCPA violations we see most often from this company. Under § 807, a debt collector may not make false, deceptive, or misleading representations about the character, amount, or status of a debt and presenting an inflated or inaccurate balance constitutes exactly that kind of violation.

What Does the CFPB Complaint Record Show About CFAM Financial Services, LLC?

The CFPB database documents multiple complaints against CFAM Financial Services, LLC, with filings going back several years. The themes in these complaints are strikingly consistent with those in the BBB record.

Consumer Reviews and Platform Reports

On RevDex, a consumer complaint aggregation platform, CFAM Financial Services has accumulated more than a dozen documented complaints with no positive ratings recorded. The patterns there reinforce exactly what the BBB and CFPB records show.

“CFAM financial took over my car loan and will not take payment for it. I could not reach their phone number, you are put on hold and hung up on for hours. Santander financial services sold the loan to CFAM financial services. They won’t take payments and won’t answer the phone or call back.”

This complaint captures an experience reported by numerous consumers: CFAM acquires a loan portfolio, the consumer has no notice of the transfer, and then when they try to contact CFAM to continue making payments, they cannot get through. The consequences missed payments, repossession, damaged credit fall entirely on the consumer. The legal concerns this raises include:

• FDCPA § 807 concern: A debt collector who acquires an account must provide accurate contact information and cannot allow a situation to persist where the debtor is unable to validate or pay the debt while the collector proceeds with collection activity.
• FCRA concern: If CFAM is reporting the account as delinquent while simultaneously being unreachable for payment, that creates an unfair and inaccurate reporting situation under the FCRA’s accuracy requirements.
• FDCPA § 809 concern: If no written debt validation notice was provided within five days of first contact, the collection activity is procedurally defective from the start.

View RevDex Consumer Complaints for CFAM Financial Services

Has CFAM Financial Services, LLC Been Sued?

Yes. Federal court records confirm that CFAM Financial Services, LLC has faced litigation under the FDCPA. Two documented federal cases illustrate the types of conduct that have drawn legal action.

Case 1: Jones v. CFAM Financial Services, LLC

• Case Number: 1:19-cv-04341-FB-ST
• Court: U.S. District Court, Eastern District of New York
• Filed: 2019
• Claims Alleged: FDCPA violations specifically, contacting a consumer directly after being informed the consumer had legal representation, and using deceptive and misleading means to collect a debt
• Facts: Beginning June 1, 2018, CFAM sent collection letters to a New York consumer regarding a defaulted auto loan. On November 6, 2018, the consumer’s attorneys sent CFAM a letter confirming legal representation and demanding debt validation. Despite this notice, on May 15, 2019, a CFAM representative sent a collection letter directly to the consumer bypassing her counsel entirely.
• Outcome: Settled
• Official Link: CourtListener: Jones v. CFAM Financial Services

This case illustrates one of the most clear-cut FDCPA violations a collector can commit. Under § 805(a)(2), once a collector knows that a consumer is represented by an attorney, all communication must go through that attorney not the consumer directly. CFAM continued contacting the consumer for over six months after receiving written notice of representation. In our practice, when clients come to us with this exact scenario, we treat it as a high-confidence FDCPA claim from day one.

Case 2: Janice Castillo v. CFAM Financial Services, LLC

• Case Number: 5:23-cv-00559
• Court: U.S. District Court, Central District of California
• Assigned Judge: Hon. John F. Walter; Referred to Magistrate Judge John D. Early
• Filed: 2023
• Outcome: Settled, Notice of Settlement filed January 30, 2024; case dismissed without prejudice pending final settlement
• Official Link: CourtListener: Castillo v. CFAM Financial Services

The Castillo case demonstrates that CFAM’s legal exposure is not limited to one state or one period of time. The fact that this California case was also resolved by settlement without a public finding of liability is consistent with what we see across the debt collection industry: companies settle rather than risk an adverse ruling that could be used in future litigation.

What Calling and Collection Tactics Has CFAM Financial Services, LLC Used?

Consumer complaints against CFAM document a consistent set of problematic collection patterns. Understanding these tactics helps you identify when your rights are being violated.

• Inaccessible and unresponsive contact infrastructure
  CFAM complaints across BBB, CFPB, and RevDex describe long hold times followed by full voicemail boxes, making it difficult or impossible to reach the company. This can interfere with FDCPA § 809(b) rights to dispute and obtain validation, while still leaving consumers subject to collection activity.
• Repossession before cure period ends
  BBB complaints allege CFAM initiated repossessions before the contractual cure period expired, including cases where payment was allegedly made within the allowed window. Such conduct may raise FDCPA § 808 concerns and potential state-law violations.
• Re-reporting debt after dispute/removal
  Some CFPB complaints describe CFAM re-reporting debts after prior removal, sometimes at higher balances. This may implicate FCRA requirements for accurate reporting and reasonable investigation under 15 U.S.C. § 1681s-2(b).
• Contact after attorney representation notice
  A documented case alleges CFAM continued contacting a consumer directly for months after receiving written notice of attorney representation. Under FDCPA § 805(a)(2), such direct contact is generally prohibited once legal representation is known.

What Are Your Rights Against CFAM Financial Services, LLC?

• Fair Debt Collection Practices Act (FDCPA): This law restricts collections to 8 AM–9 PM, limits calls to 7 times in 7 days, and mandates a written 5-day validation notice rules CFAM frequently violates by initiating repossessions before providing written notice, opening them up to $1,000 in statutory damages plus full attorney fees paid by them.
• Telephone Consumer Protection Act (TCPA): This statute bans the use of auto-dialers or prerecorded robocalls to your cell phone without your express consent; because CFAM relies on automated dialers to sweep through bulk automotive debt portfolios, they often trigger these violations, which carry penalties of $500 to $1,500 per unauthorized call.
• Fair Credit Reporting Act (FCRA): This act prohibits collectors from reporting inaccurate data and forces credit bureaus to delete unverified marks within 30 days of a dispute, a vital protection against CFAM’s documented habit of re-reporting zombie balances or failing to update credit files after vehicle total-loss insurance payouts.
• Texas Debt Collection Act (TDCA): Because CFAM is based in Dallas, this strict Texas state law applies extra pressure by outlawing empty legal threats, intimidation, and unfair practices, giving consumer attorneys massive additional leverage to seek civil penalties in court.

How to Stop CFAM Financial Services, LLC From Calling You?

1. Build Your Evidence File Starting Now

Before taking action, secure your proof. Take screenshots of your call history showing the exact dates, times, and phone numbers for every call from CFAM. Save every voicemail even if it’s just silence or a robotic recording. Note whether you spoke to a live agent or heard a robocall signature (like a multi-second pause at pickup). Flag any disruptions that occurred outside the legal 8:00 AM–9:00 PM window.

2. Draw a Hard Line with a Cease-and-Desist Letter

Formally strip them of their right to contact you by mailing a physical cease-and-desist letter to CFAM Financial Services, LLC (PO Box 601329, Dallas, TX 75360-1329). Send this exclusively via Certified Mail with a Return Receipt Requested. Keep your green signature return card as ironclad proof; once delivery is confirmed, every single subsequent phone call becomes a clear, actionable FDCPA violation.

3. Freeze Collections with a Debt Validation Demand

If you are within 30 days of initial contact, invoke FDCPA § 809(b) by sending a written dispute. This forces CFAM to completely halt collection actions until they mail you physical documentation proving the original creditor, the exact balance breakdown, and their legal right to collect it. Given CFAM’s history of buying messy portfolios from defunct lenders, forcing them to show their paperwork is critical.

4. Escalate to State and Federal Watchdogs

File official complaints to put CFAM on regulatory radars and build an official paper trail. Submit your account details to the CFPB, the FTC, the BBB, and the Texas Attorney General (Consumer Protection Division).

5. Launch a Legal Defense with Consumer Rights Law Firm PLLC

If CFAM has threatened you, lied about your balance, ignored a cease letter, repossessed your vehicle during a grace period, or spammed your cell phone with an auto-dialer, it is time to fight back. Contact Consumer Rights Law Firm PLLC for a completely Free Case Review at (877) 700-5790. We handle FDCPA, TCPA, and FCRA claims on a contingency basis meaning zero upfront costs to you, and under federal fee-shifting provisions, the collector pays our attorney fees when they violate your rights.

Consumer Rights Law Firm PLLC

Consumer Rights Law Firm PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Rather than suffer alone, contact our office to begin the process to stop the CFAM Financial Services, LLC harassment. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.

If you are interested in learning more about how to safeguard yourself and prevent even more harassment from CFAM Financial Services, LLC, call us at 877-700-5790.

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