Harassing calls about your Avenue credit card?

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Harassing calls about your Avenue credit card?

Are you receiving calls from a third-party collector about your Avenue credit card?

Debt collectors are well-known for being thorns in the flesh of their customers; nobody likes to get a debt collection call. If you are already getting numerous calls about your Avenue credit card payment, then you must already know what we mean. Additionally, when debt collectors act in harassing, rude, and even scary ways while trying to get you to pay up a debt makes this already unpleasant experience much worse.

Feel scared? Don’t worry, we have good news; the Fair Debt Collection Practices Act (FDCPA) is a federal act, and it exists solely to protect your rights from the harassment meted out by debt collectors. The act was signed into law in 1971, as an attempt to curb unethical and abusive behaviors, however, debt collectors trying to get you to make Avenue card payments may still be uncompliant.

If you are facing debt collection harassment over your Comenity bank/Avenue credit cards, you should know that the law forbids harassment in all forms. You may be able to sue the collector for harassing you in the process of making an Avenue payment.

Who is Avenue?

Avenue Stores is a Limited Liability Company specializing in offering plus-size clothing to women aged between 25 and 55 years of age. The brand also sells other clothing accessories such as shoes and swimwear.

Headquartered in New Rochelle, New Jersey The Avenue operates about 222 stores in 33 states across the United States.

The Avenue credit card is managed by Comenity bank. To manage your card, visit comenity.net/avenue.

Avenue contact information

Tel: 1 888 843 2836

1305 Washington Ave San Leandro, CA 94577

Can I receive collection calls about my Comenity bank Avenue credit card?

There are rules that guide how a debt collector can contact you to pay your Avenue credit card. Firstly, after the first call, debt collectors are only permitted to place calls to you between the hours of 8 a.m. and 9 p.m. They must never place an anonymous call to you and are expected to leave a number through which they can be contacted for further information

Regarding receiving calls from collection agencies at work, debt collectors can, but are not expected to call you up at work in a bid to get you to pay your Avenue bill, especially when they have been previously instructed not to do so.

Even though you may receive a call at work regarding your Comenity/Avenue card, debt collectors have limitations on the information they are allowed to obtain from your boss and co-workers.  There is also a simple way you can opt out of receiving calls about your Avenue credit cards at work.

Additionally, they may not call unauthorized parties to furnish them with information about your debt, but only to obtain the necessary information about your address, phone number, and place of employment.

When debt collectors call your workplace, the following are rules they must follow:

They must not identify themselves as debt collectors or mention anything about your Avenue cards.

They are allowed to recover only the following information: your contact address, and a verification that that is your place of employment.

Under no circumstance can they mention your Avenue credit situation to your employers or co-workers.

The debt collector can contact your employer to arrange payments if they have a court-sanctioned wage garnishment against you. Note that it is against the law for your employer to fire you for wage garnishment, but they may fire you if the garnishments become too many.

The debt collector is expected to respect your request to not be contacted at work

Contact an attorney immediately if the collector contacting you over your Avenue credit card continues to call repeatedly at work to harass, annoy or abuse you, your employer, or your co-workers at work. Keep records of the date and time of these calls as well.

Are you getting calls from an Avenue credit card phone number?

(888) 843-2836

(800) 967-1398

(510) 351-1105


Are you receiving any harassing phone calls from any of these numbers?

If the answer is yes, then you are receiving calls from a known Avenue credit card phone number. You may be a victim of robocalls from the Avenue. The list above is not all the numbers that Avenue uses. The calls can be from different phone numbers and still be Avenue calling you. Cardholders might also receive text messages from these numbers in relation to collecting a credit card debt. Contact our office right away so we can start the process to stop The Avenue from calling you when they shouldn’t.

About Us

Consumer Rights Law Firm, PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication.

If you are interested in learning more about how to stop robocalls from American Kennel Club, call us at (877)700-5790 for immediate assistance or visit our website at www.consumerlawfirmcenter.com

Avenue credit card
Attorney Derek DePetrillo

Attorney Derek DePetrillo graduated from the Massachusetts School of Law in 2007 and was admitted to practice law in the State of Massachusetts in 2007. Mr. DePetrillo is also licensed in many federal jurisdictions across the United States.

Mr. DePetrillo has been assisting consumers with consumer protection since 2010. Mr. DePetrillo’s main area of practice is under the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Fair Credit Reporting Act. Mr. DePetrillo has filed countless lawsuits and arbitration claims against debt collectors and banks. Mr. DePetrillo fights for the little people who have had their rights violated and need a helping hand to guide them through the stressful times of debt collection.