Calls from Pro Collect Inc can feel especially stressful when the debt involves an old apartment, student housing balance, utility account, medical bill, or commercial charge you do not recognize. Many consumers first learn about the account after it appears on a credit report or after a collector demands payment without enough documents.
Do not start with payment. Start with proof.
Who Is Pro Collect Inc?
Pro Collect Inc is commonly associated with ProCollect, Inc., a Dallas, Texas debt collection agency. The companyâs official contact page lists 12170 N. Abrams Rd., Suite 100, Dallas, TX 75243, with office numbers 800-839-8186 and 214-341-7788.
Public profile information connects the company with apartment, medical, energy, utility, and commercial account collections. That means many disputes are not simple credit-card cases. They may involve leases, move-out ledgers, utility bills, deposits, or old service balances.
Pro Collect Inc Contact Information
| Company Detail | Information Found |
| Legal/Public Name | ProCollect, Inc. |
| Common Search Name | Pro Collect Inc |
| Business Type | Debt collection agency |
| Address | 12170 N. Abrams Rd., Suite 100, Dallas, TX 75243 |
| Phone Numbers | 800-839-8186, 214-341-7788 |
| Fax | 888-897-3012 |
| infotocollector@procollect.com | |
| Additional Listed Location | 9550 Forest Ln., #420, Dallas, TX 75243 |
The listed procollect inc phone number should be used only to verify contact. If the caller ID shows another number, ask for written validation before giving personal or payment information.
Why Is Pro Collect Inc Contacting You?
Calls from Pro Collect Inc may happen because an apartment complex, medical provider, utility company, energy provider, or commercial creditor placed an account for collection.
Ask for the original creditor, account type, itemized balance, last payment date, and documents showing the company has authority to collect. In our practice, consumers often contact CRLF when a landlord or utility balance appears years later and the collector cannot immediately explain the charges.Consumers dealing with older or unclear balances may also want to understand how many years a debt collector can come after you before responding.
What The Companyâs Better Business Bureau Profile Records Show
What the companyâs Better Business Bureau profile records show is that ProCollect, Inc. is listed as a Dallas collections agency at 12170 Abrams Rd STE 100, Dallas, TX 75243-4579. The profile describes collection work involving apartments, medical, energy, and commercial accounts.
The profile also shows a significant complaint volume, including hundreds of complaints in recent years. Complaint numbers change, but the pattern matters. Consumers often describe apartment-account disputes, identity-theft concerns, missing contracts, rude calls, and credit-report damage.
Consumers searching Pro Collect Inc BBB or Pro Collect Inc reviews should treat online comments as context, not proof. Your own lease, bills, credit reports, letters, and dispute records matter most.
Lawsuits And Public Records Involving Pro Collect Inc
Named public records help explain why collection letters and account proof matter.
In McMurray v. ProCollect, Inc., the Fifth Circuit reviewed Fair Debt Collection Practices Act (FDCPA) issues involving a collection letter and applied the âleast sophisticated consumerâ standard. The case is useful because it shows that letter wording can matter when consumers are trying to understand debt rights.
In Young v. ProCollect, Inc., the Northern District of Texas granted summary judgment for ProCollect in 2019. The dispute involved an FDCPA claim tied to a letter showing a $0.00 balance and a $7.50 fee after an internal account-status issue. The case shows how account-status errors can become central in collection disputes.
In Cagle v. ProCollect, Inc., a Florida proposed class action alleged that ProCollect miscommunicated consumer dispute rights in a collection letter. The filing supports a validation-rights review when a letter is unclear.
CourtListener lists Smith v. ProCollect Inc, case 3:23-cv-01518, filed in the Northern District of Texas in July 2023 and terminated in February 2024. The docket category points to a telephone-related claim, so call records may matter when consumers report robocalls or repeated calls.
In Reynolds v. ProCollect, Inc., a Colorado federal court described an Fair Debt Collection Practices Act (FDCPA) action and granted default judgment for the plaintiff. This public record supports a careful FDCPA review when the collectorâs conduct is documented.
If you are researching a Pro Collect Inc lawsuit, focus on the exact facts of your own case. A public case does not prove your claim, but it shows why letters, call logs, dispute records, and account documents should be preserved.
Why Texas Debt Collection Rules Matter
Texas matters because Pro Collect Inc is tied to Dallas. Texas debt collection law and federal FDCPA protections may both matter, depending on who is collecting, what was said, and where the consumer lives.
The company warn consumers to verify collectors because scammers may pretend to be real agencies. That does not mean every call is fake. It means consumers should ask for written proof, compare the address, and avoid rushed payment.
If you are worried about a Pro Collect Inc scam, request validation by mail. Do not pay through unusual methods, text links, or pressure calls.Consumers receiving suspicious collector contact may also want to review what to do if you are receiving calls from a scam collection agency before responding.
Apartment, Utility, Medical, And Commercial Debt Proof
The strongest issue with Pro Collect Inc is documentation. Apartment debts can include rent, damages, cleaning charges, utility balances, early termination fees, or deposit offsets. Medical and utility accounts may involve billing errors, insurance issues, service dates, or wrong-person records.
Before paying, request:
- Lease or service agreement
- Move-out ledger or final bill
- Utility or energy statements
- Medical billing records, if relevant
- Deposit accounting
- Balance calculation
- Proof of placement or assignment
Clients who contact CRLF about Pro Collect Inc complaints often need help comparing the collection demand with the original records.
Credit Reporting And Dispute Concerns
A collection entry can damage credit even when the debt is disputed. If Pro Collect Inc appears on your credit report, check the creditor name, balance, dates, and account status.
Dispute inaccurate reporting in writing with the credit bureaus. Include proof such as lease records, payment confirmations, utility bills, identity-theft reports, medical billing documents, or prior dispute letters.
In our practice, credit-report disputes often become stronger when the consumer saves every response and tracks whether the collector updated or verified the account after receiving proof.
What To Do Before A Pro Collect Inc Settlement
A settlement should never be based only on a phone promise. Before paying Pro Collect Inc, get written terms.
The settlement should state:
- Account number and creditor
- Settlement amount
- Payment deadline
- Release language
- Credit-report treatment
- Whether the apartment, provider, or creditor will close the account
CRLF does not treat a settlement as safe until the terms explain what happens after payment. A vague agreement may stop one call but leave the credit reporting or creditor record unresolved.
How Consumer Rights Law Firm PLLC May Help
Consumer Rights Law Firm PLLC helps consumers review collection calls, credit reporting, validation disputes, settlement demands, and possible FDCPA, FCRA, TCPA, or state-law violations.
With Pro Collect Inc, CRLF may review:
- Whether the debt was validated
- Whether the lease, bill, or contract supports the balance
- Whether the collector identified the creditor
- Whether call frequency became abusive
- Whether robocalls or autodialed calls may be involved
- Whether credit reporting is inaccurate
- Whether settlement terms protect the consumer
The firm may also organize evidence before a response is sent, including:
- Collection letters
- Envelopes and mailing dates
- Call logs and voicemails
- Credit reports
- Lease or billing records
- Utility statements
- Written disputes
- Settlement offers
In our practice, Pro Collect Inc matters often turn on documents, not arguments. The goal is to determine whether the account is real, whether the amount is supported, whether collection conduct crossed the line, and whether payment would actually resolve the problem.
| Consumer Rights Law Firm PLLC | Contact Information |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Phone | +1 (877) 700-5790 |
| Fax | 844-636-9909 |
| help@consumerlawfirmcenter.com | |
| Better Business Bureau | CRLF Better Business Bureau Profile |
Success Stories
Did not know what to do about constant collecting phone calls . Made one phone call to Matthew Gazda and he handle everything for me. Now I have no more calls . Just a job well done on his behalf. Thank you
I ran into several financial hardships over the last few years. Constantly harassed by a company to pay up on fees owed that I wasnât entirely sure were owed⊠because I was so overwhelmed. Scott and his crew came to my rescue. I was a bit unsure first wondering if it was a scam.:. But it was not! Scott got my close to $1,000 debt dropped and had the company pay the lawyer fees. I also havenât received anymore harassing phone calls from the company that was trying to collect the debt. Thank you so much Scott!
Final Steps If Pro Collect Inc Keeps Contacting You
If Pro Collect Inc keeps calling, reporting, or demanding payment, save every record. Request validation, check your credit reports, compare the claim with original account documents, and call Consumer Rights Law Firm PLLC at +1 (877) 700-5790 if the conduct feels abusive, misleading, or unsupported.
FAQs About Pro Collect Inc
Is Pro Collect Inc Real?
Yes. ProCollect, Inc. is a real Dallas-based collection agency. Still, verify every call, letter, and payment request before sharing personal or financial information.
Why Is Pro Collect Inc Calling Me?
They may claim an apartment, utility, medical, energy, or commercial account was placed for collection. Ask for written debt validation letter before discussing payment.
What Is The Phone Number?
The official contact page lists 800-839-8186 and 214-341-7788. Verify any other caller ID number through written correspondence.
What Is The Address?
The listed address is 12170 N. Abrams Rd., Suite 100, Dallas, TX 75243. Compare that address with any letter you receive.
Can Pro Collect Inc Report To Credit Bureaus?
Yes. If the reporting is wrong, dispute it in writing with the credit bureaus and include supporting documents.
What If The Apartment Debt Is Wrong?
Ask for the lease, move-out ledger, deposit accounting, utility bills, photos, and final balance calculation before paying.
Can Repeated Calls Be Illegal?
Yes. Repeated calls meant to harass, abuse, or pressure you may raise FDCPA concerns, especially if you document each call.
Should I Accept A Settlement?
Only after written terms explain the account, amount, release language, payment deadline, and credit-report update.
Can CRLF Help Me?
Yes. CRLF may review letters, calls, credit reporting, settlement terms, validation issues, and possible legal violations.
What Records Should I Save?
Save letters, envelopes, call logs, voicemails, credit reports, lease records, bills, disputes, settlement offers, and payment proof.
Other Phone Numbers Used By Pro Collect Inc
| 214-382-4781 | 805-447-9126 | 323-579-3031 |
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