If Phoenix Asset Group is calling you, you’re probably wondering whether the debt is legitimate, why the calls keep coming, and whether the company is allowed to contact you this way. Because Phoenix Asset Group is a debt buyer rather than the original lender, many consumers are surprised to learn they have important rights under federal law, including the right to dispute the debt, limit collection calls, and challenge unlawful collection practices.
This guide explains who Phoenix Asset Group is, what types of debts it purchases, how often it can legally contact you, what consumer complaints and court records reveal about its collection practices, and what to do if you believe your rights have been violated. We’ll also explain the federal and Minnesota laws that apply, including the FDCPA, TCPA, and FCRA, so you know exactly where you stand before responding to a collection call or making a payment.
Is it legal for Phoenix Asset Group to call me this much?
No, not if the calls cross certain lines. Phoenix Asset Group, LLC is a Minnesota debt buyer, and once a debt is placed for collection, federal law limits how often anyone calling on its behalf can contact you, what they can say, and what hours they can call. If you are getting repeated calls, calls before 8 a.m. or after 9 p.m., calls to your family members, or calls where the person on the line raises their voice, refuses to identify their employer, or threatens you with fraud charges, you may already be looking at Fair Debt Collection Practices Act violations. Consumer complaints filed against PAG describe exactly this pattern, including a collector who reportedly read a consumer’s Social Security number and birthdate over the phone, then refused to send information in writing or transfer the call to a supervisor. That is not normal debt collection. That is the kind of conduct the FDCPA was written to stop.
Who Is Phoenix Asset Group
- Business name: Phoenix Asset Group, LLC
- Address: 8345 Suffolk Drive, Chanhassen, MN 55317 (also operates from 16526 W. 78th St, #353, Eden Prairie, MN 55346)
- Phone: (877) 704-5673
- Alternate phone on file with BBB: (952) 994-3215
- Owner: Robyn Bowman
- In business since: 2009 (BBB file opened 2018)
- BBB rating: B- (not BBB accredited), lowered for failing to respond to complaints
- Business type: Third-party debt buyer, not the original creditor
According to Phoenix Asset Group’s own website, the company describes itself as a direct purchaser of distressed receivables from banks, credit unions, and other credit grantors, and states that it outsources the accounts it buys to third-party collection agencies rather than collecting the debts itself. This detail matters for your rights. Under the FDCPA, an entity that meets the “principal purpose” test for a debt collector cannot sidestep the law simply by hiring someone else to make the calls, a point federal appeals courts have made directly in cases like Barbato v. Greystone Alliance. If PAG owns your account, it can be legally accountable for what the collector calling on its behalf says and does, even if that collector works for a separate agency.
Minnesota requires collection agencies and debt buyers operating in the state to be licensed through the Minnesota Department of Commerce. If you’re unsure whether the entity calling you is properly licensed, or whether it’s really calling on behalf of PAG at all rather than an unrelated scam using a similar name, you can verify licensing status directly with the Department of Commerce before providing any information or making a payment.
What Industries Does Phoenix Asset Group Collect For?
Phoenix Asset Group buys distressed debt portfolios originated by banks, credit unions, and other credit grantors. One verified consumer complaint on file with the Better Business Bureau describes a defaulted loan originally issued by MoneyKey, an online installment and payday lender, that was sold to PAG after the borrower fell behind. This tells us the company’s portfolio likely includes consumer credit card debt, bank loans, credit union balances, and short-term or installment loan debt bought from online lenders.
If Phoenix Asset Group is calling about a debt you don’t recognize, that is a strong signal the account passed through more than one owner before it reached them. Debt buyers frequently purchase accounts years after the original default, and account records do not always survive the transfer intact. Each time an account changes hands, the odds of a wrong balance, a wrong statute-of-limitations calculation, or a wrong consumer entirely go up.
Our attorneys evaluate the full chain of custody on a debt before advising a client on next steps, because a debt buyer that cannot produce a clean paper trail from the original creditor forward may not be able to prove it owns your account at all, let alone that the amount it’s asking for is correct.
Why Is Phoenix Asset Group Calling You?
Phoenix Asset Group does not originate loans. It buys already-defaulted accounts at a discount and either collects on them directly or, according to its own site, places them with a third-party agency to collect. If you are getting calls, one of three things is generally true: you have a defaulted account that PAG purchased, you have a dispute over an account that was already resolved with a prior creditor, or you are being contacted in error because the debt buyer has the wrong phone number or the wrong person entirely.
The Minnesota Attorney General’s Office specifically warns that debt buyers “cast a wide net” when tracking down old accounts and sometimes target the wrong consumer. Before you say anything about a debt on the phone, including confirming your birthdate or the last four digits of your Social Security number, you are entitled to written proof that the debt is yours and that Phoenix Asset Group has the legal right to collect it.
BBB Complaints Against Phoenix Asset Group
Phoenix Asset Group has 2 complaints on file with the Better Business Bureau over the past three years, and BBB records show the company failed to respond to either one, a factor that directly lowered its BBB rating to a B-. In our practice, an unanswered complaint pattern is often a preview of how a company will treat you once you ask hard questions about a debt.
“The man then goes to tell my birthday, social security number and informs he is trying to collect a debt… I ask him why he wont send me a email and he starts to yell that he does not have to send me an email of my options… Still yelling through the phone he tells me he is twice my age… He then tells me to shut my mouth over and over again.”
That complaint, filed June 17, 2024, describes a collector who refused to identify himself, refused a written breakdown of the debt, and refused to let the consumer speak with anyone else after repeated requests. A second complaint, filed December 18, 2023, describes a MoneyKey loan that defaulted and was sold to Phoenix Asset Group, with the consumer’s own debt consolidator unable to get PAG to respond to settlement outreach.
One thing consumers often misunderstand: a collector yelling at you, refusing to provide a supervisor, or refusing written debt information is not just rude. Depending on the facts, it can support claims under FDCPA §806 (harassment or abuse) and §809 (failure to validate a debt on request).
Read the complaints yourself on Phoenix Asset Group’s BBB profile and BBB complaints page.
CFPB Complaints Against Phoenix Asset Group
The CFPB’s public complaint database does not allow individual complaint narratives to be pulled and verified through a standard page fetch, so rather than guess at specifics, we point to the CFPB’s own published numbers. In its most recent annual report to Congress on the FDCPA, the CFPB reported receiving approximately 207,800 debt collection complaints in 2024, nearly double the roughly 109,900 complaints it received in 2023. The Bureau’s 2025 Consumer Response Annual Report shows debt collection complaints climbed again, to about 387,400, an 86% increase over 2024.
We frequently see the same violation categories in these CFPB reports that show up in the Phoenix Asset Group complaints described above: examiners found that some debt collectors communicated with consumers at inconvenient times, failed to send required validation notices, and engaged in what the CFPB itself calls “harassing, oppressive, or abusive conduct” in connection with debt collection.
A third-party consumer research site separately notes it has archived at least one CFPB complaint tied to PAG specifically, though that narrative is not independently verifiable through CFPB’s own site. We disclose that gap rather than fill it with invented detail.
Phoenix Asset Group Reviews From Consumers
Phoenix Asset Group currently shows zero customer reviews on its BBB profile, which is a thin public footprint for a company that has been buying debt since 2009. That doesn’t mean consumers haven’t spoken up elsewhere.
A separate complaint posted publicly through Ripoff Report in April 2020 was filed by a business, not a consumer, describing a soured commercial debt-purchase deal with PAG owner Robyn Bowman and referencing repeated litigation against the company in Minneapolis-area district court. We include this for context on the company’s broader litigation history, but we want to be precise: that report describes a business-to-business dispute over a debt portfolio sale, not a consumer harassment complaint, and PAG has publicly disputed the account.
Our attorneys evaluate every incoming case on its own facts. A thin review footprint combined with an unanswered BBB complaint history and a documented FDCPA-type lawsuit (detailed below) is the kind of pattern that tells us it’s worth a closer look at your specific calls.
Federal Lawsuits Involving Phoenix Asset Group
Court records show at least two federal cases connected to Phoenix Asset Group, though they involve different kinds of claims, and we want to be transparent about which is which. Reviewing full case documents may require a PACER account.
Lautenslager v. Phoenix Asset Group, LLC d/b/a Snyder Solutions Group, Case No. 2:19-cv-05013, filed November 14, 2019 in the U.S. District Court for the Southern District of Ohio, was docketed under a nature-of-suit category typically used for statutory consumer-protection claims, including FDCPA cases. The case caption shows PAG operating under the assumed name “Snyder Solutions Group” in connection with the underlying collection activity. Full pleadings for this case are available on Justia’s docket page or through PACER.
U.S. Securities and Exchange Commission v. Phoenix Asset Group, LLC and Robyn A. Bowman, Case No. 0:23-cv-02775, filed September 11, 2023 in the U.S. District Court for the District of Minnesota, is not an FDCPA case. It’s a securities fraud action alleging Bowman and Phoenix Asset Group raised at least $2.7 million from roughly 20 investors by selling promissory notes tied to the company’s debt-buying business, then diverted more than $860,000 in investor funds to personal expenses while investors went unpaid. In our practice, an owner’s willingness to allegedly mislead her own investors is relevant background, because it speaks directly to how the company may treat the consumers whose debts fund that business. Full filings are on Justia’s docket page.
Notably, the SEC’s own complaint alleges that Bowman told investors PAG had “never been named as a defendant in a consumer protection lawsuit,” a statement the SEC says was false, adding that Bowman and Phoenix had “at least twice before been sued for violating” a consumer protection statute. We could not independently verify the specifics of those earlier suits beyond the Lautenslager case identified above, and we disclose that limit rather than guess at case numbers we haven’t confirmed.
How Phoenix Asset Group Contacts Consumers
Based on verified BBB complaints, the calling pattern reported against Phoenix Asset Group includes collectors who decline to identify who they work for until pressed, ask consumers to confirm sensitive identifying information such as a Social Security number or birthdate before disclosing why they’re calling, refuse to provide account details or a debt breakdown in writing when asked, refuse to transfer a call to a supervisor, and, in at least one documented instance, raise their voice and repeatedly tell a consumer to stop talking.
When clients come to us about a debt buyer like this, the two patterns we look for first are refusal to validate the debt in writing and any third-party contact, meaning calls to family members, employers, or an existing debt consolidator, beyond what the FDCPA allows for locating a consumer.
Under Regulation F, the CFPB’s rule implementing the FDCPA, a debt collector generally may not place more than seven calls within a seven-day period about a particular debt to a particular consumer, and may not call again within seven days after having a telephone conversation about that debt. This is often called the 7-in-7 rule, and it applies per debt, meaning a consumer with more than one account placed for collection could legally receive calls tied to each account separately.
Debt collectors are also barred from leaving voicemails that disclose the nature of the debt to anyone but you, which is why many collection voicemails sound vague or simply ask you to call back without saying why. Calls outside the 8 a.m. to 9 p.m. window in your time zone are presumptively improper, and a collector who calls your cell phone using an autodialer or a prerecorded message without your consent may separately be violating the TCPA on top of any FDCPA issue.
In many of the cases we review, the calling pattern itself, not just what was said, is what establishes a violation. A consumer who can show call logs documenting more than seven calls in a week, or calls that resumed the same day as a prior conversation, has strong documentary evidence before an attorney even reaches the content of the calls.
What Are Your Legal Rights Against Phoenix Asset Group?
Multiple federal laws work together to protect you from what the complaints above describe, and Minnesota adds its own layer.
The FDCPA governs any third-party debt collector, and applies to Phoenix Asset Group as a debt buyer, and to any agency it hires to make calls on its behalf. The TCPA separately governs autodialed or prerecorded calls to your cell phone and allows $500 to $1,500 in damages per illegal call. The FCRA governs how the debt can be reported to your credit file, including your right to dispute inaccurate reporting within a 30-day investigation window.
Minnesota also regulates debt collection directly. Under the Minnesota Collection Agency Act, Minn. Stat. § 332.31 et seq., collection agencies and debt buyers operating in the state must be licensed by the Minnesota Department of Commerce, and the statute separately prohibits threats, harassment, misrepresentation, and contact at unreasonable hours. Minnesota’s statute of limitations on most consumer debt is six years, after which a collector generally cannot sue you to collect, even though the debt itself doesn’t disappear.
| Violation | What It Looks Like | Statute | What You May Recover |
|---|---|---|---|
| Calling before 8 a.m. or after 9 p.m. | Collector calls outside allowed hours in your time zone | FDCPA §805 | Up to $1,000 in statutory damages plus actual damages |
| Contacting third parties | Calling family, friends, or your employer about the debt | FDCPA §805(b) | Statutory and actual damages |
| Ignoring a cease-and-desist request | Continuing to call after written notice to stop | FDCPA §805(c) | Statutory and actual damages |
| False threats | Threatening arrest, fraud charges, or a lawsuit with no intent to sue | FDCPA §807 | Statutory and actual damages |
| Abusive language or yelling | Raising voice, refusing to let you speak, name-calling | FDCPA §806 | Statutory and actual damages |
| Refusing to validate the debt | Denying a written breakdown of what’s owed and to whom | FDCPA §809 | Debt collection must stop until validated; damages available |
Fee-shifting matters here. If Phoenix Asset Group or an agency collecting on its behalf violated the FDCPA, the law generally requires them to pay your attorney’s fees if you win, not the other way around. That’s why our firm handles these cases on contingency. There’s no upfront cost to you.
What To Do If Phoenix Asset Group Is Calling You
- Stop confirming personal information over the phone. Do not verify your Social Security number, birthdate, or bank details until you’ve received written proof the debt is yours.
- Request debt validation in writing. You have the right, under FDCPA §809, to demand a written debt validation letter showing the amount owed, the original creditor, and Phoenix Asset Group’s authority to collect.
- Document every call. Save voicemails, screenshot caller ID, and write down the date, time, and content of each call, including anything that felt threatening or abusive.
- Send a cease-and-desist letter if you want the calls to stop entirely. A written cease-and-desist letter legally limits what Phoenix Asset Group can contact you about going forward.
- Get a free case review. Contact Consumer Rights Law Firm PLLC for a free case review before you pay Phoenix Asset Group anything. If your rights were violated, we may be able to stop the calls and pursue compensation at no cost to you.
If Phoenix Asset Group is reporting an account to a credit bureau that you believe is inaccurate, you can also dispute your credit report directly.
Consumer Rights Law Firm PLLC
Consumer Rights Law Firm PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Rather than suffer alone, contact our office to begin the process to stop them. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.
If you are interested in learning more about how to safeguard yourself and prevent even more harassment from Phoenix Asset Group, call us at (877)700-5790 for immediate assistance or visit our website.
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FAQs
Q: Who is Phoenix Asset Group, and why am I getting collection calls from an entirely different agency about a debt they claim to own?
A: Phoenix Asset Group is a bulk debt buyer that purchases large portfolios of distressed consumer debt and then hires aggressive, third-party collection agencies to perform the actual phone collections.
Q: A collector told me Phoenix Asset Group bought my old debt, but the SEC recently sued Phoenix. Do I still have to pay?
A: The SEC successfully sued Phoenix Asset Group and its founder for running a multi-million dollar fraudulent scheme involving these debt portfolios; because their operations were found to be heavily compromised and fraudulent, you should immediately demand absolute proof of chain of title.
Q: Phoenix Asset Group’s third-party collectors are threatening me with a lawsuit, but their corporate documents say they have never been sued by consumers. Is this true?
A: No; federal court records exposed that Phoenix explicitly lied to its investors and the public about its pristine regulatory record to conceal compliance failures and consumer friction.
Q: I found out Phoenix Asset Group completely commingled their accounts. How does this affect my disputed debt?
A: Because federal investigators proved the founder heavily commingled personal and business funds, their internal bookkeeping and debt tracking are fundamentally unreliable, making it incredibly difficult for them to legally validate the exact balance they claim you owe.
Q: An agency collecting on behalf of Phoenix Asset Group is aggressively calling my relatives. How do I stop this specific network?
A: Send a written Debt Validation letter directly to the third-party agency calling you, and copy Phoenix Asset Group; legally state that any further third-party contact violates the FDCPA and will be reported to the SEC receiver or CFPB.
Q: What happens if Phoenix Asset Group or their hired collectors refuse to provide an original contract or chain of assignment?
A: Under the FDCPA, if they cannot show a clean, uncompromised paper trail proving how the debt moved from your original creditor to Phoenix Asset Group, they cannot legally report it to credit bureaus or continue calling you.
