An old credit-card or payday-loan balance deserves more than a quick payment decision when the collector is not the lender you remember. That is especially true with Aquarion Asset Management LLC because Connecticut regulators documented a consumer whose original creditor reportedly said the debt had not been transferred to Aquarion for collection.
Before paying or agreeing to a settlement, identify the original creditor, the account, the current owner, and why Aquarion had authority to collect it. If the communication also mentions a lawsuit, wage garnishment, or property attachment, verify whether any real court case or judgment exists.
Who Is Aquarion Asset Management LLC, and Is It Still Operating?
Aquarion Asset Management LLC historically operated as a third-party debt collection agency handling consumer accounts, including charged-off credit cards and short-term installment or payday loans.
Oregon regulators identified it as a Wyoming LLC formed in 2020. Connecticut regulators treated Aquarion as a consumer collection agency and found that it had never been licensed to collect consumer debts in Connecticut.
The Aquarion Asset Management LLC Better Business Bureau profile currently lists the company as Not Rated and not BBB Accredited. BBB says it believes the business is out of business and displayed 103 complaints in its three-year reporting period.
For someone receiving a new communication today, the first practical step is confirming who is actually contacting you. Historical company information found online should not automatically authenticate a present caller.
Why Is Aquarion Calling About an Old Credit Card or Payday Loan?
Aquarion historically collected third-party accounts, so the debt may have started with another lender and later been placed with or transferred through another company before reaching the collector.
Its historical company recruiting material referenced pre- and post-charge-off credit cards and short-term installment or payday loans. A charge-off is an accounting step a creditor takes after serious delinquency. It does not automatically erase a debt.
One of the first questions we ask in this type of file is whether the exact account Aquarion described can be connected to the original creditor and current owner. A Connecticut Department of Banking order described one consumer whose original creditor reportedly said the debt had not been transferred to Aquarion.
That does not mean every Aquarion account had the same problem. It does show why recognizing an old lender name is not enough. The collection path still needs to make sense.
What Should I Check Before Paying or Disputing an Aquarion Collection Account?
Before paying or disputing the balance, compare the collection demand with records showing how the account developed and who had authority to collect it.
Record | Why It Matters |
Original creditor statements | Compare the original account and balance with what Aquarion claimed. |
Payment or settlement records | Determine whether earlier payments or settlements changed the amount still owed. |
Charge-off information | Establish the balance and timing when the creditor treated the account as seriously delinquent. |
Ownership or placement records | Identify the current owner and why Aquarion was involved. |
Aquarion letters or notices | Compare the creditor, amount, account details, and payment instructions with the original records. |
Fraud or bankruptcy records, when relevant | Check whether information affecting responsibility for the account reached the collection file. |
We regularly compare these records as one account history rather than treating each discrepancy separately. BBB complaints concerning Aquarion included consumers who reported unfamiliar debts, creditor problems, documentation disputes, old account information, settlement pressure, and legal threats. Those complaints are allegations, not findings.
Older charged-off accounts may pass through several collection or ownership stages. Each stage creates another record point to check. A settlement offer may be affordable, but it does not by itself establish that the balance, ownership, or collection authority is correct.
Can Aquarion Really Sue Me, Garnish My Wages, or Attach My Property?
A statement about possible legal action does not prove that a lawsuit, judgment, garnishment, or property order already exists.
Connecticut’s final administrative order against Aquarion addressed representations concerning lawsuits, property attachment, and other legal consequences. The regulator imposed a $300,000 civil penalty and ordered the company to cease and desist from specified collection-law violations.
Aquarion did not request a hearing, so the final order was not the result of a contested evidentiary hearing.
When a client reports a garnishment or lawsuit threat, we compare the communication with the actual court record. A voicemail saying legal action is coming is different from a filed complaint, entered judgment, or court-issued garnishment order.
If someone says court action is already underway, ask for the case information and verify the docket independently.
What Should I Document If Aquarion Keeps Calling After I Asked It to Stop?
Preserve the exact request to stop telephone contact and every call, voicemail, or text that came afterward.
Useful evidence includes phone-company logs, screenshots, voicemail files, texts, copies of letters or emails, and the date and wording of the request. The timing separates communications before the request from those that followed it.
Oregon’s 2025 regulatory order described a consumer who continued receiving several calls per week, voicemail, and texts threatening legal action even after an Aquarion manager told the regulator that no one should have been contacting that consumer.
The federal case Taylor v. Aquarion Asset Management, LLC also involved allegations that calls continued after repeated requests to stop phone contact. Aquarion did not appear, and the court entered a $2,000 default judgment. It was not a contested trial. Court decision: Taylor v. Aquarion Asset Management, LLC
Clients often remember telling a collector to stop. A stronger file shows when the request was made, what it said, and what happened next.
Was Aquarion Authorized to Collect Debts in My State?
Aquarion’s authority depended on state law, and official records show licensing or registration problems in Connecticut and Oregon.
Connecticut found that Aquarion had never been licensed there as a consumer collection agency. Oregon later found unregistered collection activity involving Oregon residents and imposed $17,400 in civil penalties. Oregon Division of Financial Regulation final order
A consumer in another state should not assume those findings automatically apply there. The useful question is whether Aquarion had the authorization required in that state when the collection activity occurred.
In our practice, we compare the collection dates with the company’s status in the relevant jurisdiction rather than relying on a general registration number or an old business listing. That can clarify whether a state-specific licensing issue belongs in the consumer’s file.
What Historical Contact Information Is Available for Aquarion Asset Management LLC?
Verified historical contact information includes the phone numbers, addresses, website, and email below. BBB now says it believes the company is out of business, so do not assume these channels are current or use them to authenticate a present caller without additional verification.
Item | Details |
Phone | (980) 495-8700; additional historical number: (267) 367-5496 |
Address | 9303 Monroe Road, Suite C, Charlotte, NC 28270; historical Wyoming address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801 |
Website | aquarionam.com |
contact@aquarionam.com | |
Better Business Bureau | Aquarion Asset Management LLC BBB Profile |
When Should I Consider Legal Help With Aquarion Asset Management LLC?
Legal review may be useful when the original creditor cannot connect the account to Aquarion, the ownership path is unclear, the balance does not match your records, legal consequences are threatened without clear court documents, or phone contact continues after a documented request to stop calls.
At Consumer Rights Law Firm PLLC, we may compare the original creditor ledger, ownership or placement records, payment history, court docket, state licensing information, and call or text history. The purpose is to determine whether the account problem, the collector’s authority, and the communication conduct tell the same story.
</tbody>
Item | Details |
Phone | +1 (877) 700-5790 |
help@consumerlawfirmcenter.com | |
Website | |
Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
Fax | 844-636-9909 |
Better Business Bureau |
Success Stories
I want to give a huge thank you to Matthew! And I was being harassed with calls, threats of a lawsuit, and people threatening to show up to my home. I found this company online and was a little nervous due to what I was already going through, but this turned out to be the best move I made by reaching out to them. Matthew took over my case and was so reassuring and nice. Everything was so easy in this process, and my case has been completely taken care of. I am so appreciative of the help I received from them. I now have my peace of mind back with all of the harassment now gone. Thank you again Matthew for all of your help. I greatly appreciate you and will recommend anyone I know to you all that may need your assistance.
All I can say is this team is amazing from the beginning to the end! I let Mr. Scott know how I was being harassed and showed him all the proof with the messages and phone calls! And he went to work on my behalf! I did not know where to turn at first, the best decision was making this phone call. Thank you and your team again! I did not know if this was scam or was going to work out, this is not scam give them a call if you are being harassed even if you may not know let them know what is happening, they will take it from there!!! Again, I want to thank you all so much. There is not any out-of-pocket cost. They get a million stars from me
Matt and Derek worked as a team to get me a fair and adequate solution for my concern. They kept me updated throughout the whole process and answered any questions I had. I would highly recommend them.
Frequently Asked Questions
What Does Aquarion’s NMLS #2558629 Mean?
It is an identifying number associated with Aquarion in the Nationwide Multistate Licensing System. The number itself does not prove that the company held every collection license or registration required in every state.
What Did Connecticut’s Restitution Order Require Aquarion to Do?
Connecticut ordered Aquarion to refund payments collected from Connecticut consumers since February 19, 2020, together with legal interest. The order establishes the required remedy, not whether every refund was ultimately completed.
Was Aquarion Asset Management LLC a Debt Buyer?
Aquarion was documented as a third-party collection agency, but the verified records do not establish one consistent company-wide debt-ownership model. Account-level records are needed to determine whether Aquarion owned a particular debt or collected for another owner.
What Happened in Callier v. Aquarion Asset Management LLC?
The TCPA case was dismissed without prejudice after the plaintiff failed to provide proof of proper service. The dismissal did not decide whether Aquarion violated the TCPA. Case docket: Callier v. Aquarion Asset Management LLC
What Did Oregon’s Order Say About Payments From Oregon Residents?
Aquarion provided regulators with a list showing $5,200 collected from 17 Oregon residents. Oregon’s final order also addressed one additional attempted collection and found 18 registration violations.
