If AmSher Collection Services, Inc is calling you, texting you, or showing up on your credit report, the first step is to identify what kind of account they are trying to collect. AmSher is a Hoover, Alabama based third party collection company founded in 1986, and public sources tie it to telecom, cable, utility, healthcare, property management, commercial, and financial service accounts. In July 2025, InDebted announced that it acquired AmSher, which adds another layer of company context consumers may now see in payment links or account communications.
This matters because an AmSher case may not look like a normal credit card collection file. The account may involve a wireless bill, cable balance, utility service, medical receivable, or another service based account. If the calls feel excessive, sound automated, or the balance does not match your records, the strongest move is usually to verify the account in writing before you pay. Consumer Rights Law Firm PLLC can review the facts and help you understand what options may apply. Call +1 877 700 5790.
Who AmSher Collection Services, Inc is
AmSher Collection Services, Inc is a long running collection agency tied to the Hoover, Alabama area. Public business listings place the company at 4524 Southlake Parkway, Suite 15, Hoover, AL 35244, and list (205) 322-4110 as a primary phone number. Better Business Bureau profiles and business listings describe AmSher as a collections business with decades of operations, and InDebted’s 2025 acquisition announcement specifically described AmSher as a Hoover, Alabama company with strong telecommunications and cable experience.
AmSher Collection Services Phone Number
The strongest verified phone numbers connected to AmSher in current public sources are:
- (205) 322-4110
- (844) 227-4627
The Hoover address most consistently tied to the business is:
4524 Southlake Parkway, Suite 15, Hoover, AL 35244
Why AmSher Collection Services May be Calling You
AmSher’s public business profile points to several industries, including telecommunications, cable, utilities, healthcare, property management, commercial, and financial services. That means a call from AmSher may be tied to a service account rather than a standard bank card account. If you do not immediately recognize the debt, that does not automatically mean the contact is fake. It may mean the account was placed by a wireless carrier, internet provider, utility, medical provider, or another service company.
A smarter response is to ask three questions first:
- What company placed the account
- What date range the balance covers
- What amount they claim is due now
Those three facts usually tell you more than a long phone conversation.
Is AmSher Collection Services a Scam?
No, AmSher Collection Services is not a scam operation. They are a real, licensed debt collection business that has operated for nearly 40 years. However, consumers should still verify any debt they attempt to collect before making any payment.
Here is how to verify you are actually speaking with AmSher and not an impersonator:
- Call them back at their verified number: (800) 500-7100
- Visit their official website: amsher.com
- Confirm their address: 4524 Southlake Pkwy, Suite 15, Hoover, AL 35244
- Verify their licensing in your state (at least one CFPB complaint documents AmSher attempting to collect in a state without a proper collection license)
If a caller claims to be from AmSher but refuses to send written verification, demands immediate payment by wire transfer or gift card, or threatens arrest — those are red flags of a scam impersonating a real collector. Legitimate debt collectors are required by law to send you a written validation notice.
AmSher Collection Services Reviews and Consumer Complaints
AmSher has accumulated a significant volume of complaints across multiple consumer protection platforms. Here is what the official data shows.
Better Business Bureau (BBB) Complaints
AmSher holds a B rating from the BBB — not the A+ their marketing materials have historically claimed — and the BBB has recorded over 1,262 complaints filed against the business. This volume is one of the primary reasons the rating has been held at B rather than higher.
The BBB has maintained a profile on AmSher since January 1986 and the company has been BBB-accredited since July 1986. Common themes in BBB complaints include unauthorized reporting to credit bureaus, collection of disputed debts, and continued contact after consumers request it to stop.
CFPB () Complaints
The CFPB database contains 456 consumer complaints referencing AmSher Collection Services. The top complaint categories are:
- Attempting to collect a debt not owed — the single most common category
- False statements or misrepresentation
- Attempting to collect the wrong amount
- Failure to provide proper debt validation
- Continued collection after a written dispute
Real consumer complaints pulled directly from CFPB records include:
“I received a Payment Offer letter in the mail from AmSher Collection Services with payment plan options for an alleged balance that is not mine and that I do not recognize.”
“I paid a $72 bill. I received a call from AmSher advising, very forcefully, that I owed money and they refused to give me details until I provided them with my child’s personal information.”
“An alert appeared on my credit file with a collection in the amount of $5,000. I immediately called AmSher as I didn’t recognize the debt. I was told that the debt was a business debt [from a company I worked for]. I explained that the company debt was not my own.”
“They continued sending collection notifications to the credit bureaus and phone calls to me… I consider myself a compliant citizen with a good credit record that they are affecting.”
AmSher Collection Services Phone Harassment: What Are People Reporting?
Phone harassment is the most common real-world complaint against AmSher — and the call volume some consumers describe is staggering.
Call Frequency Reports
Consumer forum reports from verified sources describe patterns including:
- “Robocalled at least 21 times in just over a month” — reported on a phone number lookup forum
- “Calls every day at 8–8:30 AM” — reported by a consumer who said the debt had already been paid in full
- Calls continuing even when a consumer was already on the phone with AmSher — receiving another call on call waiting during the same call
- Calls to wrong numbers continuing for weeks after the consumer informed them they had the wrong person
- Prerecorded messages playing without connecting to an agent, with no way for the consumer to respond
Robocalls and Automated Dialing
A consistent thread in AmSher complaints is the use of automated dialing systems and prerecorded voices — which became the subject of a major federal lawsuit (see the Legal Issues section below).
Consumers report receiving calls that play a prerecorded message, hang up when answered, or repeatedly ring and disconnect. This conduct, if done without prior express consent to be called by an autodialer, is a potential violation of the Telephone Consumer Protection Act (TCPA).
Calls After Stop Requests
Multiple documented complaints describe AmSher continuing to call even after consumers explicitly told them to stop. Under the FDCPA, a written cease-and-desist is required to legally compel them to stop — a verbal request alone does not create a legal obligation, though continuing to call after a written request does.
Calls to Wrong People
One consumer posted: “I told them I’m not the person they’re looking for. At one point I received several pre-recorded calls for a person named Bobby. I waited and pushed 3 to let them know they had the wrong number — but they kept calling.”
Another: “I am being harassed by AmSher. They are collecting for T-Mobile saying that I owe them money. I contacted T-Mobile and they found that it was an account that went to this collection agency — but it was not mine. These people are extremely sarcastic, belligerent, and they hang up.”
AmSher Collection Services Lawsuits and Legal Issues
AmSher has been named as a defendant in multiple federal lawsuits. Here are the most significant confirmed cases.
Schwyhart v. AmSher Collection Services, Inc. (2015–2017) — TCPA Class Action
Case No. 2:15-cv-01175-JEO, U.S. District Court, Northern District of Alabama
This is AmSher’s most significant legal case, and it centered not on the debt they were collecting, but on how they were making calls.
Plaintiff Jordan Schwyhart filed a class action alleging that AmSher violated the Telephone Consumer Protection Act (TCPA) by using an automated telephone dialing system (ATDS) and prerecorded or artificial voices to contact consumers’ cell phones — without obtaining prior express consent.
The lawsuit alleged that even after Schwyhart and other consumers asked AmSher to stop calling, the automated calls continued. The class covered all individuals called by AmSher on their cell phones using an autodialer between July 13, 2011 and October 19, 2016 without consent.
AmSher settled the case for $970,000. The settlement received final court approval on March 16, 2017. As part of the settlement terms, AmSher was required to:
- Scrub all call lists to identify cell phone numbers before dialing
- Obtain express consent before using an autodialer to call any cell phone
- Document and store all consent records in their account management system
- Create quarterly compliance reports for two years, covering alleged TCPA violations
TCPA violations carry statutory damages of $500 per call, or $1,500 per call if the violation is found to be willful.
Avina v. AmSher Collection Services, Inc. (2018) — FDCPA
Case No. 1:18-cv-07436, U.S. District Court
A 2018 proposed class action was filed in New York alleging that AmSher sent a misleading collection letter to a New York consumer. The lawsuit alleged that AmSher failed to properly identify the original creditor in their communication, violating the FDCPA’s requirement that collectors provide accurate and complete information about who owns the debt.
FDCPA and TCPA Case Filed by Lemberg Law (2015) — New Jersey
A case filed in the U.S. District Court for the District of New Jersey on behalf of a married couple alleged that AmSher:
- Robocalled both spouses about a debt that only the husband allegedly owed
- Continued calling the husband’s cell phone after he verbally requested they stop
- Used an automated telephone dialing system or predictive dialer to call cell phones without consent
The lawsuit sought $1,000 in statutory FDCPA damages and $500–$1,500 per call in TCPA damages.
Additional Federal Docket Cases
Public court records (PACER) show additional federal cases naming AmSher, including:
- 1:19-cv-00823 — Stevenson v. AmSher Collection Services Inc.
- 6:19-cv-00159 — Lawson v. Equifax Information Services et al (AmSher named)
- 2:18-cv-04850 — Blackwell v. Equifax Information Services, LLC (AmSher named)
Can AmSher Collection Services Sue Me?
Yes, AmSher can pursue legal action, but it is not their first step and it is not inevitable. As a third-party collection agency, AmSher can refer accounts to attorneys who may file lawsuits to obtain court judgments. However, they cannot garnish your wages or seize assets without first winning a judgment in court — and you would receive notice of any lawsuit and have the opportunity to respond.
Before paying anything, verify:
- The debt is actually yours
- The amount is accurate
- The debt is within your state’s statute of limitations
- AmSher is licensed to collect in your state (at least one CFPB complaint documents an unlicensed collection attempt)
Can AmSher Collection Services Report to Credit Bureaus?
Yes, AmSher can and does report collection accounts to the three major credit bureaus. A collection account can remain on your credit report for up to seven years from the date of first delinquency, even if you pay it off.
Several CFPB complaints against AmSher describe negative credit reporting on debts that were either not owed, already paid, or discharged in bankruptcy. If AmSher has reported an inaccurate account to your credit report, you have the right to dispute it directly with the credit bureau. The bureau is required to investigate and remove any information that cannot be verified.
What To Do If An AmSher Collection Services Account Appears On Your Credit Report?
One of the recurring public themes around AmSher is credit reporting disputes. BBB reviews tied to AmSher mention complaints about accounts appearing on credit reports without clear prior notice and disputes about payment fees or account handling. These are consumer allegations, not findings, but they are useful because they show where consumers often get stuck.
If you see AmSher on your credit report and the account looks wrong, start with these checks:
- Confirm the original creditor name
- Compare the balance to your last bill or statement
- Check whether the account dates make sense
- Verify whether the debt was already paid, settled, or disputed
- Ask for written validation before discussing payment
If the account is inaccurate, you may also need to dispute it directly with the credit bureau.
How to Stop AmSher Collection Services from Calling You
The most effective legal tool is a written cease-and-desist letter sent by certified mail. Once AmSher receives your written request to stop contact, they are legally required under the FDCPA to cease calling, except to acknowledge receipt or inform you of specific legal action they intend to take.
Step-by-Step to Stop the Calls
- Send a certified letter (return receipt requested) to: AmSher Collection Services, Inc., 4524 Southlake Parkway, Suite 15, Hoover, AL 35244. State clearly that you are requesting all contact to cease.
- Keep the certified mail receipt and a copy of your letter. This is your legal proof.
- Document every call — date, time, phone number, whether it was a live agent or prerecorded, and what was said.
- Request written debt validation within 30 days of first contact if you have not already. Under the FDCPA, AmSher must pause collection activity until they provide this documentation.
- File complaints if they continue calling after your cease request (see below).
Where to File a Complaint Against AmSher
- Federal Trade Commission (FTC):
- CFPB:
- BBB:
- Alabama Attorney General’s Office
How Consumer Rights Law Firm PLLC may help with AmSher calls
If AmSher Collection Services is contacting you about a telecom, cable, utility, healthcare, or other service account, legal review may help when the facts do not line up. Consumer Rights Law Firm PLLC can review the communication history, compare the balance to your records, and assess whether the conduct could potentially raise issues under the Fair Debt Collection Practices Act (FDCPA), TCPA, FCRA, or other consumer laws depending on the facts.
Success Stories
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- He even got the debt completely removed and put a little extra change in my pocket. I was shocked. Thank you SO much, Scott! I’d 100% recommend Consumer Rights Law Firm PLLC to anyone dealing with the same kind of mess. Seriously, give them a call!
Conclusion
AmSher Collection Services, Inc is not just another generic collector topic. It is a Hoover, Alabama collection company with a long operating history, industry specific receivables work, a public TCPA robocall settlement, and recurring complaint themes tied to credit reporting and service account disputes.
If AmSher is calling you, the best response is not panic. It is precision. Confirm the account type, get the details in writing, track the call pattern, and compare the balance to your own records before you pay. If you want help reviewing the account or stopping confusing collection pressure, call Consumer Rights Law Firm PLLC at +1 877 700 5790.
FAQs About AmSher Collection Services, Inc
Who is AmSher Collection Services, Inc?
AmSher Collection Services, Inc is a Hoover, Alabama based third party collection company founded in 1986. Public sources tie it to telecom, cable, utility, healthcare, and other service accounts.
What is AmSher Collection Services phone number?
The strongest verified numbers in public sources are (205) 322-4110 and (844) 227-4627.
Why is AmSher calling me?
AmSher may be calling about a telecom, cable, utility, medical, or other service related balance placed for collection. Request written validation before paying.
Is AmSher a legitimate company?
Yes. Public records and business listings identify AmSher as a real collection company based in Hoover, Alabama. That does not automatically confirm a specific debt is accurate.
Has AmSher been involved in robocall litigation?
Yes. A public TCPA settlement page says AmSher settled claims involving alleged autodialed or prerecorded calls and agreed to changes in calling practices.
Can AmSher report a debt to credit bureaus?
A collection account may appear on a credit report. If the balance, dates, or creditor do not match your records, dispute it and request written validation.
What if I do not recognize the account?
Ask for the original creditor, service dates, and balance breakdown in writing. Do not assume a service account is accurate just because the company is real.
What should I save if the calls feel automated?
Keep missed call screenshots, voicemails, times, dates, and notes about prerecorded messages or pauses before a live agent joins.
Can AmSher sue over a debt?
A collector may file suit on a valid account within the statute of limitations, but a threat of legal action should be verified with real paperwork, not just a phone statement.
Who can help if AmSher calls feel excessive or confusing?
Consumer Rights Law Firm PLLC can review the account, call pattern, and credit reporting issues. Call +1 877 700 5790.
