Alliance Group & Associates may be calling about an older medical, radiology, loan, or other assigned account whose provider name, insurance history, payment credits, or current balance does not match your records.
The company appears to operate as a third-party collection agency, not a verified debt buyer. Account information may therefore have passed from an original provider or lender to the collector and possibly to another agency later.
In our practice, we first compare the collection notice with the original creditor, service date, starting balance, and current balance. We often find that the consumer recognizes the medical visit but not the separate physician or radiology billing entity. The next step is obtaining the provider ledger and insurance records before discussing payment.
Source: Florida Division of Corporations record for Alliance Group & Associates LLC.
Why Is Alliance Group & Associates Calling About An Account I Do Not Recognize?
The agency may be collecting a separate medical or loan account whose billing name differs from the organization you remember.
Is The Account From A Hospital, Physician, Or Radiology Group?
A hospital visit can produce separate bills from the facility, emergency physician, radiologist, laboratory, or another professional group.
Compare the date of service, facility, rendering provider, billing provider, and insurance claim. An unfamiliar name does not prove the account is wrong, but the collector should identify the account it is asking you to pay.
What If The Name On The Account Does Not Match Mine?
A surname mismatch may result from outdated information, a data-entry mistake, shared contact information, or a wrong-party account.
Check the original registration or loan records, prior names, addresses, date of birth, and telephone history. One BBB complaint described an identity dispute that ended with the account being returned to the creditor client.
Why Does The Balance Not Match My Insurance Or Payment Records?
The balance may not match because insurance adjustments, separate medical charges, recurring payments, or later account transfers were not fully reflected.
Was The Medical Bill Sent To Collections Before Insurance Finished Processing?
A provider may have placed the account before a corrected claim, contractual adjustment, or final patient-responsibility amount appeared on its ledger.
We regularly compare explanations of benefits, claim-adjustment codes, provider ledgers, and the balance initially sent to the collector. Active coverage alone does not reveal what happened to the claim. We determine whether the provider later changed the balance and whether that correction reached the collection file.
Were My Automatic Payments Applied To The Correct Account?
Bank withdrawals confirm that money left your account, but they do not prove how each payment was allocated.
Review the payment plan, ACH authorization, bank statements, collector ledger, and original creditor ledger. One BBB complaint alleged that a later collector sought a balance that did not reflect years of payments made through the agency.
Source: Better Business Bureau complaint record for Alliance Group & Associates, LLC.
Did The Collector Withdraw More Than I Authorized?
A debit exceeding the agreed amount should be compared with the exact payment authorization.
A BBB complainant alleged that a $50 withdrawal occurred instead of an agreed $25 payment. The complaint does not establish misconduct, but it shows why the original agreement, modification records, call recording, and bank transaction matter.
Why Is Another Collector Contacting Me After I Already Paid?
The account may have been returned or reassigned without a complete payment history.
We frequently place the prior agency ledger beside the creditor’s master account and the successor collector’s opening balance. An outdated transfer amount can make paid sums appear unpaid. Before a client enters another arrangement, we trace each debit and ask every entity to account for the balance it received.
Why Are Consumers Reporting Problems Getting A Current Balance?
Consumers may have trouble confirming the balance when creditor records, automatic-payment processing, insurance adjustments, and account transfers are maintained in separate systems.
The company has an A+ BBB rating and has been accredited since February 9, 2015. The complaint narratives reviewed covered July 2023 through May 2025.
Consumers reported:
- Unrecognized medical accounts
- Insurance-status disputes
- Difficulty obtaining account details
- Continuing automatic withdrawals
- Disputed debit amounts
- Missing payments after account transfer
- Identity mismatches
- Allegedly hostile or threatening calls
These are allegations, not findings that the company violated the law.
A bank debit proves only that funds were withdrawn. An insurance card proves only that coverage existed. A successor notice proves only what the new agency was told. The original creditor ledger, collector payment history, and transfer balance are needed to determine what is actually still claimed.
Can I Stop The Calls While I Review The Account?
You can document the calls and request written communication while investigating the balance.
Save call logs, voicemails, letters, caller-ID screenshots, representative names, and notes describing exactly what was said. Changing how the collector communicates does not automatically correct the underlying account.
One of the first things we build is a dated call and dispute record. Consumers often remember challenging the provider, payment, or identity information but lack proof that the issue was explained. A precise written follow-up gives the collector and creditor identifiable facts to investigate and preserves what happened if contact continues.
Can The Account Turn Into A Lawsuit?
A telephone reference to court does not prove that a lawsuit has been filed.
Check the appropriate court docket and examine any summons or complaint immediately. Also review the account age, last payment, creditor authority, and exact statement made during the call.
The most important verified case is Fasolo v. Alliance Group & Associates, LLC, Case No. 6:19-cv-01875 in the U.S. District Court for the Middle District of Florida. The plaintiff asserted an Fair Debt Collection Practices Act (FDCPA) claim, but the parties reported a settlement and the court dismissed the case in November 2019.
The public docket does not reveal the detailed allegations, settlement amount, or an admission of liability. The settlement created no verified merits ruling that proves what happened in another consumer’s matter.
For us, the practical lesson is evidence preservation. We compare the caller’s exact language with recordings, account notes, creditor referral records, and the court docket. Because Fasolo ended without public factual findings, a current client’s own calls and account documents remain more important than assumptions drawn from that case.
What Records Should I Gather Before Discussing Payment?
Gather records that reconstruct the account from its origin through every payment and transfer.
| Record | What It Can Show |
| Original creditor statement | Provider, lender, service date, and starting balance |
| Explanation of benefits | Insurance payments, denials, and adjustments |
| Itemized medical ledger | Separate facility and professional charges |
| Payment agreement | Authorized amount, schedule, and payment terms |
| Bank statements | Dates and amounts actually withdrawn |
| Collector ledger | How payments were allocated |
| Transfer records | When authority changed and what balance moved |
| Call evidence | What was said, requested, or allegedly threatened |
How Can I Contact The Company About My Account?
Use verified contact information and compare it with the details printed on your collection notice.
| Item | Details |
| Business name | Alliance Group & Associates, LLC |
| Address | 600 East North Street, Greenville, SC 29601 |
| Telephone | 888-457-3055 |
| Website | Unable to verify a current official website |
Source: West Virginia Secretary of State business organization record for Alliance Group & Associates LLC.
Do not send payment or sensitive personal information to an unverified telephone number or website.
How Can Consumer Rights Law Firm PLLC Help?
Consumer Rights Law Firm PLLC can evaluate whether the original account, insurance processing, payment history, account transfers, and collection communications support the balance being demanded.
Clients often contact us after receiving an unfamiliar medical collection demand or after another agency begins collecting an account despite years of automatic payments. We reconstruct the account chronologically, identify which entity currently has collection authority, and compare the claimed balance with provider records, insurance adjustments, bank withdrawals, and prior collector ledgers.
Early review may help determine whether the account belongs to the correct consumer, whether insurance or prior payments were properly credited, and whether the collection calls or payment demands require further legal investigation.
| Contact Item | Details |
| Law firm | Consumer Rights Law Firm PLLC |
| Phone | (877) 700-5790 |
| Fax | 844-636-9909 |
| help@consumerlawfirmcenter.com | |
| Website | ConsumerLawFirmCenter.com |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Better Business Bureau | CRLF Better Business Bureau Profile |
Success Stories
Scott was amazing; his communication was on point. I had been harassed for months, with calls to my family and close relatives that were embarrassing. I contacted this company, and they resolved my issue within 60 days—at no charge and without requiring personal information. The process was fast and easy, especially for a debt relief program. As someone who is young and not very knowledgeable about debts, they made everything clear and straightforward.
I want to give a huge thank you to Matthew! Because I was being harassed with calls, threats of a lawsuit, and people threatening to show up to my home. Me found this company online and was a little nervous due to what I was already going through, but this turned out to be the best move I made by reaching out to them. Matthew took over my case and was so reassuring and nice. Everything was so easy in this process, and my case has been completely taken care of. I am so appreciative of the help I received from them. I now have my peace of mind back with all of the harassment now gone. Thank you again Matthew for all of your help. I greatly appreciate you and will recommend anyone I know to you all that may need your assistance.
Absolutely amazing experience, Matt really helped me to get one of my bills removed due to the harassment I received from said company of the bill. Phone calls stopped, didn’t cost me anything out of pocket! I would highly recommend using this service. Real deal y’all!
Frequently Asked Questions About Alliance Group & Associates
Is Alliance Group & Associates A Debt Buyer?
The verified record supports classification as a third-party collection agency, but it does not establish that the company purchases debts.
Why Do I Not Recognize The Medical Provider Name?
The balance may belong to a separate physician, radiology, laboratory, or facility billing entity connected to a medical visit.
What If I Had Insurance When The Bill Was Created?
Review the specific claim, explanation of benefits, adjustment codes, and final provider ledger rather than relying only on proof of coverage.
Can Several Medical Bills Be Combined Into One Balance?
Yes. The complaint record indicates that multiple healthcare accounts may be handled together, so request an account-level breakdown.
How Do I Find Out How Much I Still Owe?
Compare the collector’s full ledger with your bank withdrawals, payment agreement, and the original creditor’s balance history.
Why Is Another Agency Collecting The Same Account?
The creditor may have recalled and reassigned the account using a balance that requires reconciliation with earlier payments.
What If My Previous Payments Are Missing?
Collect bank statements and the prior collector’s payment history, then compare them with the successor agency’s opening balance.
Can I Challenge A Larger Automatic Withdrawal?
Yes. Request the authorization supporting the exact amount and date, and compare it with the original payment agreement.
Does A Court Threat Mean A Case Was Filed?
No. Confirm whether an actual complaint appears in the proper court and respond immediately to authentic legal papers.
What Happens If The Account Is Returned To The Creditor?
The creditor may keep, correct, cancel, or place the account with another collector, so returning it does not necessarily resolve the balance.
