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Stop Compass Recovery Group Harassment!

Updated article on March 22nd, 2024 by Attorney Derek DePetrillo

Stop Compass Recovery Group Harassment! Have you been receiving harassing calls from Compass Recovery Group (also known as CRG)? If yes, then you must already know that Compass Recovery Group debt collection calls can be really annoying. But you know what’s even more annoying and embarrassing? When Compass Recovery Group begins to call your family members to tell them about your debt and harass them. This is totally unfair and unacceptable and should be stopped.

If you have been experiencing Compass Recovery Group phone harassment, then we must explain your rights to you.

Debt collectors must abide by the FDCPA in their debt collection processes. The FDCPA is a federal law that regulates debt collection activities. Every third-party debt collector like Compass Recovery Group must abide by the FDCPA and that means that they must refrain from activities like Compass Recovery Group phone harassment. The FDCPA frowns against Compass Recovery Group phone harassment and all other forms of harassment.

According to the FDCPA, people should not be made to go through torture from debt collectors, regardless of the amount they owe. If you are beginning to feel unsafe and threatened during Compass Recovery Group debt collection, then the collection agency is most likely trampling on your rights, and you can stop them.

Compass Recovery Group debt collection does not have to continually be a nightmare for you. You have the right to stop the harassment now. Call us at 877-700-5790 to help you. If Compass Recovery Group violates your rights under the FDCPA, you may be entitled to statutory damages ranging from $100 to $1000 plus Compass Recovery Group will pay your attorney fees,

Why is Compass Collections calling me?

If you are getting calls from Compass Collectors, and you’re wondering why, you should know that Compass Recovery Group, LLC may be contacting you for one of two similar reasons. It is either that they are a debt collector or a debt buyer. To help you understand this, we will define the meaning of both terms and explain how Compass Recovery may be either of both.

First of all, Compass Recovery Group may be a third-party debt collector, meaning that they are collecting a debt on behalf of your original creditor who has hired them to do so. They do not own the debt but are simply trying to make attempts at collecting it. They will get a commission upon the successful collection of the debt.

If Compass Recovery Group is a debt buyer, on the other hand, it means that they have purchased your consumer debt (usually for pennies on the dollar), and will now attempt to collect the debt from you. They make a profit by collecting the full amount from you, despite having purchased the debt for less.

Often, a debt buyer might sue you. This is when it is the best time to enlist the services of a good debt collection harassment attorney. Regardless of the type or size of personal loan that you have, a good attorney will fight aggressively on your behalf.

Now that you know why Compass Collections may be calling you, let’s move on to how to know that you’ve been harassed during a phone call.

You may be a victim of debt collection harassment if Compass Recovery keeps:

  • Calling you repeatedly
  • Issuing threats, abusing you verbally resorting to other forms of harassment
  • Calling you at your place of employment despite being advised to desist from such acts
  • Placing revealing calls to your family members telling them about your debt.
  • Leaving you repeated harassing messages or letters
  • Publishing your name in any publication or on social media as a debt defaulter.
  • Misinterpreting information about the debt you owe
  • Falsely representing themselves as a law enforcement official

The behaviors outlined above are a direct violation of your FDCPA and TCPA rights. If your debt collector is guilty of one or more of them, reach out to us immediately at 877-700-5790.

What to do if a debt collector calls your family members

If Compass collections has been calling your family members, you need to stop them. The easiest way to do that is to settle the debt after confirming that it’s yours and it has not exceeded the statute of limitations.

Another way to stop debt collectors from calling your family is by sending them a cease-and-desist letter. This letter stops them from engaging in such activities.

You can also decide to take the legal path and get an attorney to help you sue them for violating your rights. Call us to know your rights. 

What is Compass Recovery Group?

Compass Recovery Group provides a full-service receivables debt collection solution. The company is known to collect many forms of debt at every stage of delinquency. Although the business is not BBB accredited at the time of this writing, it has received quite a number of complaints from dissatisfied consumers through the BBB platform.

Compass Recovery Group Contact Information

Address: Compass Group Buffalo NY, 3135 Walden Ave Ste 4
Depew, NY 14043
Phone: (888) 765-3854

Is Compass Recovery Group legitimate?

According to the Better Business Bureau website, Compass Recovery opened a file on 06/25/ 2019. Compass Group reviews say that there have been 4 complaints closed in the last 12 months leveled against the collection agency by dissatisfied consumers. Read more about complaints and Compass lawsuits here: Compass Recovery Group Better Business Bureau.

Regardless of the fact that Compass Recovery Group is a certified collection agency, you must take precautionary measures to ensure that the number calling you claiming to be a collection representative from CRG is indeed who they claim to be and not just a fraudster posing as a legitimate collection agency.

Known Compass Recovery Group Collection Call Numbers

Are you receiving any harassing phone calls from any of the following numbers?

888-765-3854, 716-398-4106, 716-362-9778, 202-390-3834, 833-734-2900, 855-926-1821

If you are receiving calls from the number listed above, you are in contact with a known Compass Recovery Group phone number and thus may be a victim of the compass group LLC debt collection harassment. Call us immediately on 877-700-5790 if you believe that your debt collection rights may be being trampled upon.

Frequently Asked Questions about Compass Recovery Group:

Q: What does the law regard as debt collection harassment?

A: Legally, debt collection harassment is considered as any form of exchange carried out between a debt collector and consumer in the process of debt collection that is threatening, misleading, or abusive to the dignity of the consumer. If a debt collection organization is contacting you with the intent to intimidate, infuriate, or threaten you, they have stepped out of the confines of ethical debt collection.

Q: What do I do if I’m being harassed by Compass Recovery Group?

A: If you are being harassed with calls from a number you suspect to be Compass Recovery Group, the first thing to do would be to confirm the legitimacy of the number contacting you. Once that is done, you can proceed to confirm the legitimacy of the debt claim and the interest rate on the loan. Additionally, if the organization’s representative has trampled upon your rights in the process of debt collection, you can contact us to determine whether you have an actionable harassment case.

Q: How many telephone calls do I have to receive before it is considered harassment?

You do not have to receive a specified number of calls for you to have a valid harassment charge; even one or a few calls can be very intimidating. However, if a debt collection agency is incessantly calling you (at odd times of the day and to an excess of 7 times per day), you may have stronger proof of debt collection harassment.

Do you have a question? Ask us here.

If you are not sure of the name of the collection agency that is contacting you than feel free to visit our list of collection agencies List of Collection Agencies in United States Consumer Rights Law Firm PLLC (


Consumer Rights Law Firm, PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Rather than wallow in uncertainty, contact our office to begin the process to stop CRG debt collection harassment. Our office has been assisting consumers since 2010, and we have an A+ rating with the Better Business Bureau.

If you are currently facing harassment or are interested in learning more about how to prevent intimidation from Compass Recovery Group, call us at (877)700-5790 for immediate assistance.

Check out the links below for more information:

New York Attorney General

Consumer Financial Protection Bureau 


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