How to Stop Citibank Phone Harassment

Tired of Citibank Phone Harassment? Wish there was a way to make the calls stop? Congress enacted Telephone Consumer Protection Act, (TCPA) to stop harassing phone calls from companies like Citibank. The TCPA requires in many case that the  the offending companies to pay damages to those they harassed.

Who Is Citibank?

Citibank, which is part of Citigroup, issues store-issued credit cards from companies such as Costco, ExxonMobil, Shell Oil, Staples, Inc., and The Home Depot. In 2016, as part of an agreement with the Federal Government’s Consumer Financial Protection Bureau, Citibank agreed to consumer relief in the amount of nearly $16 million as well as forgo collecting debt held by nearly 7,000 cardholders  valued at roughly $34 million dollars. This agreement was reached to resolve enforcement actions which were commenced by the CFPB, however as part of the agreement, Citibank did not admit or deny any of the allegations in the two actions.


Is Citibank a Scam?

According to the Better Business Bureau website, Citibank has been in business since 1812. There have been 4,046 complaints closed in the last 3 years and 1,428 complaints closed out in the last 12 months.


Contact Information

399 Park Ave
New York, NY 10022-4614
Telephone: (212) 559-1000

Fax Numbers: (646) 862-9780 & (423) 477-6557


Alternate Business Name

Citi Prepaid Services
Banamex USA (BUSA)
Citifinancial Servicing LLC
Citibank N.A.
Citigroup Global Markets Holdings Inc.
Citicorp Trust Bank
CitiMortgage, Inc.


Citibank Better Business Bureau


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Types Citibank Phone Harassment

There are several ways companies like Citibank harass consumers and violate the law. The TCPA limits when and how often a company like Citibank can call. The TCPA also bans the use of automatic dialing systems.  Some of the key parts that Citibank must follow when making calls are below:

  • Calls only between the hours of 8 a.m. and 9 p.m.
  • Companies must maintain a “Do Not Call” list and follow it. Therefore not call the consumer again.
  • Marketers may not send unsolicited advertisements by auto-dialer, prerecorded voice message, or fax to anyone without prior express consent.
  • Customers must be able to opt-out of future robocalls during a robocall. The call must be disconnected right away and no future calls can be made to that consumer by that organization if there is an opt-out request.
  • Calling without identifying themselves or without revealing the identity of the person or company on whose behalf they are making the calls

What are Robocalls?

Robocalls are phone calls with prerecorded messages. This also includes unwanted text messages. To Learn More visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).

How can I assist in my case if I believe I am receiving robocalls?

• Make a note of the date and time of the call, the caller’s name, and their contact information.
• Make note of any prerecorded message, or of the conversation you had if you spoke to a live representative.
• Save copies of any relevant cell phone call logs, voicemails, text messages, and cell phone bills.
• Keep a copy of any letter or online contact you send to the caller that asks them to stop calling.


Citibank Phone Numbers

Are you receiving any Citibank Phone Harassment harassing phone calls from any of these numbers?

800-733-1116, 800-388-2200, 800-295-4057, 859-309-5128, 800-667-8424, 423-477-2488, 859-309-5126, 866-369-5768, 859-283-8599, 816-420-4632, 877-587-5727, 816-420-1002, 210-677-1346

If the answer is yes, then you are receiving calls from a Citibank number. Contact a legal professional right away so they can start the process to stop the Citibank phone harassment. No one should live with the harassment.

Citibank Complaints

The following is a sample list of complaints filed against Citibank and can be found on Pacer.

3:19-cv-01668-S Eskridge v. Citibank NA

1:19-cv-00872-AWI-BAM Gutierrez v. Citibank, N.A.


8:19-cv-01414-VMC-AAS Dukett v. Citibank, N.A. et al

3:19-cv-08149-DGC Knight v. Citibank NA


Consumer Rights Law Firm, PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.

Consumer Rights Law Firm, PLLC Better Business Bureau


If you are interested in learning more about how to safeguard yourself and prevent Citibank Phone Harassment, call us at (877)700-5790 for immediate assistance or visit our website at

Check out a links below for more information:

New York Attorney General 

Consumer Financial Protection Bureau 

Northpoint Recovery Service Debt Collection Harassment?


Northpoint Recovery Service Debt Collection Harassment?