Who is Advanced Call Center Technologies, LLC?

Advanced Call Center Technologies (ACT) is a third-party debt collector based in Pennsylvania. They provide collections services and have been accredited with BBB (Better Business Bureau) and operate in several U.S. states. :contentReference[oaicite:0]{index=0}

What kind of harassment complaints are made against Advanced Call Center Technologies?

Complaints include repeated automated or non-stop calls, calls from multiple numbers to evade blocks, demanding payment without validating the debt, talking to third parties about your debt, threatening legal action improperly, and using profane or abusive language. :contentReference[oaicite:1]{index=1}

Is ACT a scam or a legitimate debt collector?

ACT appears to be a legitimate debt collection agency: it has BBB accreditation (A+ rating) and does business in multiple states. But legitimacy doesn’t always mean their practices are lawful. If you suspect harassment or violation of rights, you may still have legal recourse. :contentReference[oaicite:2]{index=2}

Can Act call me several times a day or use auto-dialers?

Under the Fair Debt Collection Practices Act (FDCPA), debt collectors cannot call in a manner that is harassing, oppressive or abusive. Repeated calls per day or using auto-dialers without consent can qualify as harassment or violate the law. :contentReference[oaicite:3]{index=3}

What is a debt validation letter, and can it stop calls from ACT?

A debt validation letter is a written request you send to demand proof that the debt is yours and valid. Once ACT receives a valid request, they must suspend collection efforts (including calls) until they provide the required documentation. :contentReference[oaicite:4]{index=4}

Can ACT contact my family, coworkers, or employer about my debt?

No. FDCPA generally prohibits collectors like ACT from disclosing details about your debt to third-parties such as family, coworkers, or your employer except for locating you, and only in limited circumstances. Repeated or excessive contact to third-parties is often a violation. :contentReference[oaicite:5]{index=5}

What should I do if ACT is harassing me by phone?

Document all calls (dates, times, what was said), send a written cease and desist demand, send a debt validation request, and if calls continue, file a complaint with the FTC, CFPB, or your state attorney general. You may also want to consult with a consumer rights attorney. :contentReference[oaicite:6]{index=6}

Can I sue Advanced Call Center Technologies for violating debt collection laws?

Yes. If ACT violates provisions of the FDCPA or similar state laws, you may have grounds to sue. This can include statutory damages, attorney’s fees, and in some cases additional relief if you suffered harm. :contentReference[oaicite:7]{index=7}

Will calls from ACT affect my credit score?

Potentially yes. Debt collectors may report valid delinquent debts to credit reporting agencies, which can affect credit scores. Disputing the debt or getting validation may help if there are inaccuracies. :contentReference[oaicite:8]{index=8}

What if ACT has filed a lawsuit against me?

If you are sued, it’s important not to ignore the lawsuit. You’ll need to respond in writing by the deadline set in the lawsuit. Failure to respond may result in a default judgment, which can lead to wage garnishment or liens. You might want to seek legal assistance. :contentReference[oaicite:9]{index=9}

Advanced Call Center Technologies Debt Collection Harassment?

Are debt collectors contacting your family, friends, or co-workers about debts you supposedly owe?
Is a debt collector demanding payment without providing proof that the debt is valid?
If so, we’ll take immediate action to stop the harassing calls!
You could be eligible for up to $1,000 in statutory damages.
Remember, you won’t be responsible for any legal fees.

Free Case Review, you will never be charged legal fees. We will respond within 15 minutes via text or email.

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Introduction to Debt Collection

Debt collection plays a vital role in helping businesses recover outstanding balances and maintain financial stability. At Advanced Call Center Technologies, LLC (ACT), we recognize that effective debt collection is not just about recovering funds—it’s about supporting our clients’ success and building trust throughout the customer journey. By leveraging advanced call center technologies and a customer-focused approach, ACT is committed to providing a seamless experience for both clients and their customers. Our process is designed to balance results with respect, ensuring that every interaction reflects our dedication to customer experience and employee experience. With ACT, you can count on a partner that understands the importance of professionalism, compliance, and care in every step of the debt collection process.

Advanced Call Center Technologies Debt Collection Harassment

Tired of Advanced Call Center Technologies Debt Collection Harassment? Wish there was a way to make the calls stop? Is Advanced Call Center Technologies constantly calling and harassing you? Does your phone ring every day, several times per day, because Advanced Call Center Technologies is calling you to demand payment? Threatening you with legal action? Has Advanced Call Center Technologies ever used abusive or profane language when speaking with you on the phone? If so, Advanced Call Center Technologies may be violating your legal rights. Above all, stop the harassment.

The Fair Debt Collection Practices Act, also known as the FDCPA, protects consumers’ rights in the context of debt collection. In other words, debt collectors must adhere to a certain set of rules when they are pursuing consumers who owe money. If a collector violates the FDCPA, you can sue the collector in court. The law allows consumers who have been victims of harassment from debt collectors to get the calls to stop in addition to recover statutory damages of up to $1,000, plus attorney fees and court costs.

Is Advanced Call Center Technologies a Scam?

According to the Better Business Bureau website, Advanced Call Center Technologies has been in business for 22 years. There have been 1 complaints filed against ACT with the BBB.

Advanced Call Center Technologies Better Business Bureau

Who is Advanced Call Center Technologies?

Advanced Call Center Technologies is a third-party debt collector located in Berwyn, Pennsylvania. ACT operates from multiple locations, including its main site in Berwyn, PA, and has a presence in regions such as Johnson City. They serve a variety of companies, including those in the finance and retail sectors. ACT has experience across key industries such as finance, retail, and more. They have been a party to over 100 federal cases based on their issuance of credit and collection of debts incurred on their credit cards. A recent Federal Court case alleges that Advanced Call Center Technologies used illegal and harassing communication tactics to attempt to coerce a payment from the harassed consumer.

Address: 1235 Westlakes Dr Ste 160 Berwyn, PA 19312-2417 Phone: (610) 695-0500

Company Overview

As a leading provider of outsourced call center services, ACT has built a reputation for excellence across a broad range of industries. Our company’s foundation is rooted in a commitment to delivering exceptional customer care, made possible by our unique employee-owned model. This approach means our employees are personally invested in our clients’ success, driving higher levels of dedication and accountability. With over 25 years of experience, ACT offers a broad range of center services tailored to meet the evolving needs of our clients. Whether you’re seeking support for customer care, collections, or specialized solutions, our team is equipped to deliver results that make a difference.

Advanced Call Center Technologies Debt Collection Harassment Tactics

If Advanced Call Center Technologies engages in any of the following tactics, you may have a case:

Calls before 8:00 a.m. or after 9:00 p.m. or at any time or that they are given notice that it is inconvenient to call
Talking to others about your debt
Call the consumer’s place of employment if they have been advised that calls cannot be accepted at work.
Use any profane language or any language that is harassing and abusive
Engage in any conduct, the natural consequence of which is to harass, abuse or oppress.
Make any misrepresentations of fact, such as how much is owed, or certain actions they may take to force payment
Threaten arrest or criminal prosecution
Send false information to the credit bureaus
Cause a telephone to ring an unreasonable amount of times

Advanced Call Center Technologies Phone Numbers

Are you receiving any harassing phone calls from any of these numbers?

866-704-5580, 520-417-7900, 928-314-9300, 916-830-9603, 928-314-9349, 785-210-0435, 956-366-4029, 423-283-5029, 423-283-5023, 876-632-5435.

If so, you may be a victim of Advanced Call Center Technologies debt collection harassment. The list above is not all the numbers that Advanced Call Center Technologies uses. Also, calls can be from a different numbers and it still be Advanced Call Center Technologies calling you. Contact our office right away so we can start the process to stop Advanced Call Center Technologies from calling you illegally. Above all, no one should live with harassment.

Customer Experience

At ACT, we believe that every customer interaction is an opportunity to create a positive impression and build lasting relationships. Our team is extensively trained to provide empathetic, personalized support, ensuring that each touchpoint along the customer journey is handled with care and professionalism. By utilizing advanced call center technologies, we optimize every stage of the process—from the initial outreach to final resolution—delivering an amazing customer experience that not only recovers debts but also enhances client reputation. Our commitment to providing outstanding care sets us apart as an advanced call center dedicated to both client and customer satisfaction.

Digital Experience

In an increasingly digital world, ACT is committed to delivering a seamless online experience for customers and clients alike. Our digital experience team focuses on creating intuitive, user-friendly platforms that make it easy for customers to access information, make payments, and communicate with our agents. By investing in the latest digital tools, including AI-powered solutions and omni-channel communication systems, we ensure a cohesive and efficient experience that supports our clients’ growth and success. Our forward-thinking approach to digital experience helps clients stay ahead in a competitive landscape while providing customers with the convenience they expect.

Employee Experience

We know that exceptional customer care starts with a motivated and empowered team. At ACT, our employee-owned model fosters a culture of collaboration, innovation, and pride in our work. We provide ongoing training, professional development, and opportunities for advancement, ensuring that our employees have the tools and support they need to succeed. This commitment to employee experience not only drives better outcomes for our clients but also makes ACT a great place to work. By investing in our people, we create a positive environment where employees are inspired to deliver their best every day, driving growth and success for everyone we serve.

Call Center Technologies and Center Services

ACT stands out as an operational powerhouse in the call center industry, thanks to our investment in advanced call center technologies and comprehensive center services. Our solutions cover a broad range of needs, from inbound and outbound call handling to email, chat, and social media support. By utilizing state-of-the-art systems and tools, we maximize efficiency, boost performance, and ensure high levels of customer satisfaction. Whether your business needs to outsource its call center operations or requires specialized expertise in debt collection, ACT is your trusted partner. Our commitment to innovation and excellence ensures that our clients receive the highest quality service, driving success and growth in every project we undertake.

Common Questions

Is ACT a scam? No, Advanced Call Center Technologies has been in business for 22 years.

Can Advanced Call Center Technologies garnish my wages? Yes, ACT can garnish your wages on a Federal Student loan or if they obtain a judgment from the courts.

Can ACT sue me? Yes, ACT can sue you so long as the debt is within the statute of limitations

Can ACT report my debt to the collections bureaus?

Can ACT arrest me? Debt collectors don’t have the authority to have you arrested for a debt. However, if you violate a court order, e.g. an order to appear in court, the judge can issue a warrant for your arrest. Depending on the laws in your state, you may be arrested for certain debts like unpaid child support or traffic tickets.

The following is a sample list of complaints filed against Advanced Call Center Technologies and can be found on Pacer.org.

2:10-cv-01630-JAT Amado v. Advanced Call Center Technologies

5:12-mc-00024-UA Gisela E Amado v. Advanced Call Center Technologies

1:10-cv-01027-WMS-LGF Marzo v. Advanced Call Center Technologies

1:14-cv-00410-JTC Fink et al v. Advanced Call Center Technologies

1:11-cv-00230-ML-LDA Scocchi et al v. Advanced Call Center Technologies

Research into ACT’s legal history reveals a variety of cases involving both employees and consumers. Many individuals have worked at ACT in different job roles, and the company offers a range of jobs in the call center industry. ACT has a history of promoting employees from within and is committed to promoting a positive work environment. Job offers at ACT are extended to qualified candidates who demonstrate the drive to succeed. ACT understands the concerns of consumers facing debt collection.

FAQ

To learn more about your rights and how to protect yourself from harassment, visit our resources page.

CONSUMER RIGHTS LAW FIRM, PLLC

Consumer Rights Law Firm, PLLC is a law firm that specializes in helping clients who are facing harassment from debt collectors in any form, including telephone communication. Contact a legal professional to stop Advanced Call Center Technologies debt collection harassment. Our office has been assisting consumers since 2010. We have an A+ rating with the Better Business Bureau.

Consumer Rights Law Firm Better Business Bureau

If you are interested in learning more about how to safeguard yourself and prevent even more Advanced Call Center Technologies debt collection harassment, call us at (877)700-5790 for immediate assistance or visit our website at www.consumerlawfirmcenter.com.

Success Stories

“I would highly recommend the Consumer Rights Law Firm to anybody that has been harassed! They were very professional and straightforward about my rights”.

“I had the pleasure of dealing with Consumer Rights Law Firm PLLC on 2 different occasions the staff were very courteous and helpful and they were familiar with the Collection Agency’s in question and the harassment calls stop, I was even compensated. I would recommend this company to anyone going thru this type of harassment a very satisfied customer”.

“Because of a lie from a third party debt collector that threatened me financially I nearly made the mistake of paying the debt collector money I couldn’t afford. The people here were friendly, knowledgeable and settled my case quickly. THANK YOU SO MUCH!!”

Check out the links below for more information:

https://consumer.ftc.gov/articles/debt-collection-faqs

Pennsylvania Attorney General

Attorney Derek DePetrillo

Attorney Derek DePetrillo graduated from the Massachusetts School of Law in 2007 and was admitted to practice law in the State of Massachusetts in 2007. Mr. DePetrillo is also licensed in many federal jurisdictions across the United States.

Mr. DePetrillo has been assisting consumers with consumer protection since 2010. Mr. DePetrillo’s main area of practice is under the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Fair Credit Reporting Act. Mr. DePetrillo has filed countless lawsuits and arbitration claims against debt collectors and banks. Mr. DePetrillo fights for the little people who have had their rights violated and need a helping hand to guide them through the stressful times of debt collection.