Remex, Inc. Phone Harassment?

At Consumer Rights Law Firm PLLC, we have been handling debt collection harassment cases since 2010 and maintain a 5 star BBB rating. Many clients who contact us about Remex report similar issues, including medical debts they believed were already paid or were under direct payment plans with providers, unexpected text message collection attempts, and validation responses that provide only basic billing statements rather than the full documentation required under the FDCPA.

What Is Remex, Inc.?

Remex, Inc., also known as Revenue Management Excellence, is a New Jersey based third party debt collection agency founded in 1983 and headquartered in Princeton. It is authorized to collect debts across all 50 states. Despite maintaining BBB accreditation and an A rating since 2014, the company has also been named in multiple federal FDCPA lawsuits filed in different jurisdictions.

The company was founded by Keith Kettelkamp, who continues to serve as its President and CEO. The BBB has maintained a file on Remex since 1997, and the firm became BBB accredited on June 24, 2014. Its primary focus is healthcare receivables and medical debt collection, though it also handles accounts across other industries through its broader accounts receivable management services.

Verified Company Information :

• Full Legal Name: Remex, Inc.
• Alternate Name: Revenue Management Excellence, Inc.
• Alternate Business Names (per BBB): Universal Service Company, Profinancial
• Common Names: Remex, Remex Inc, REMEX
• Founded: 1983, Incorporated in New Jersey
• President and CEO: Keith Kettelkamp
• Executive Vice President: Joan Hendler
• BBB File Opened: 1997
• BBB Accredited: Yes, since June 24, 2014
• Headquarters: 475 Wall Street, Princeton, NJ 08540-1515
• Alternate/Mailing Address: 307 Wall Street, Princeton, NJ 08540-1515
• Primary Phone: 800-562-5158
• Website: remexinc.com
• Annual Revenue: Approximately $2.0 million (2026, RocketReach)
• Staff Size: Approximately 17 employees (Buzzfile)
• State Authorization: Authorized to collect in all 50 states
• Compliance Certification: SSAE 18 Type 1 SOC 2 examined
• BBB Complaints Closed (Past 3 Years): 10, with 3 closed in past 12 months
• CFPB Complaints (Since March 2015): 16
• USC Division: Universal Service Company, operates as a Remex sub-brand
• Industry Affiliations: ACA International (American Collectors Association)
• Type: Third-Party Debt Collector, Medical/Healthcare Specialist

→ Remex, Inc. Better Business Bureau Profile

In our practice, the contradiction between Remex’s “Compassionate Collections” branding and the documented complaint record is one of the first things we point out when a client comes to us. The company holds itself out publicly as different from typical collection agencies but the complaint patterns and federal litigation history reflect the same kinds of issues that generate consumer claims against far less polished collectors. Branding does not equal compliance, and the facts in the record speak louder than the marketing.

What Type of Debt Does Remex, Inc. Collect?

What our clients tell us at Consumer Rights Law Firm PLLC is that the Remex contact often comes when they were either making payments directly to the provider, when insurance was still processing the claim, or when the balance had already been paid and the provider’s records had not been updated. Each of these scenarios creates documentable disputes that the FDCPA’s verification framework is designed to address.

Why Is Remex, Inc. Calling You?

Remex is contacting you because a healthcare provider, most commonly a hospital, physician practice, or ambulatory care provider placed your delinquent account with them for collection. Increasingly, that contact arrives by text message rather than phone call, which is itself a documented pattern in recent BBB complaints.

In our practice, the most common scenarios we see when clients come to us about Remex include:

• Medical bills the consumer believed were paid: sometimes paid four or more months before the collection notice arrives
• Active payment plans with the original provider: Remex pursues collection on debts the consumer is already paying through the provider’s billing department
• Insurance disputes still pending: Remex begins collection while the insurance coordination is still being resolved
• No Surprises Act violations: billing for amounts that should be subject to federal surprise billing protections
• Validation requests answered with only a bill: Remex sends an emailed bill rather than the full FDCPA-required validation documentation

Is Remex, Inc. a Scam?

No, Remex, Inc. is a real, BBB-accredited business that has operated since 1983 not a scam, but the documented complaint and federal litigation record reflects real consumer protection issues that warrant attention regardless of the company’s legitimate status.

Remex holds active BBB accreditation, employs a documented executive team (President Keith Kettelkamp, EVP Joan Hendler), has SSAE 18 Type 1 SOC 2 compliance certification, and maintains a public-facing website with consumer assistance resources. The calls and texts you receive identifying as Remex are genuine collection contacts.

Verified Remex, Inc. phone number:

• 800-562-5158 Primary toll-free line
• Local 609 area code (Princeton, New Jersey) numbers may also be used
• Text messages may originate from various short codes or numbers depending on Remex’s text platform

If you receive a call or text from any number identifying as Remex or Revenue Management Excellence, verify by calling 800-562-5158 directly before sharing personal information. Request written validation of the alleged debt before discussing payment, and specifically request the original itemized bill from the medical provider.

What Do BBB Complaints and Consumer Reports Say About Remex, Inc.?

The 10+ BBB complaints documented against Remex over the past three years reveal three consistent patterns: pursuing debts already paid or being paid directly to the original provider, providing inadequate validation in response to written disputes, and using text messages and intimidation tactics that consumers describe as harassing.

→ Remex, Inc. — BBB Complaints Page

• BBB Complaint 1 — Text Message Contact on Debt Already Being Paid (Nov 2025)
  Consumer reports receiving a text about a $173.31 debt while already on a payment plan with the provider. They disputed the debt and said they were still making payments directly. The complaint raises TCPA concerns (texting without consent) and FDCPA issues related to incorrect or misleading debt status and continued collection on an account already being paid.
• BBB Complaint 2 — Validation Response Limited to a Bill (Apr 2025)
  After a formal dispute, the consumer says Remex only sent an emailed bill. They requested full documentation such as signed agreements, proof of authority to collect, and detailed account records. The complaint highlights a common FDCPA concern that a bill alone is not sufficient validation under Section 809(b).
• BBB Complaint 3 — Refusal to Provide Debt Documentation (No Surprises Act Concerns)
  Consumer reports being told to contact their insurance instead of receiving proper debt documentation, while still being pressured to pay. The complaint raises concerns about failure to validate the debt and potential issues involving medical billing protections under the No Surprises Act.
• BBB Complaint 4 — Debt Collected After Being Paid (Aug 2024)
  Consumer states a $25.61 bill was paid in June but still sent to collections in August. This reflects a documentation mismatch between provider payment records and collection activity, raising FDCPA concerns about inaccurate debt reporting and attempted collection of a resolved balance.
• Consumer Experience Pattern — Wrong Debt or No Balance Owed
  Multiple reviews describe consumers being contacted for debts they say are not theirs or already zeroed out. Some also report repeated contact after informing Remex of incorrect person or account information, raising additional concerns about validation and contact accuracy.

Has Remex, Inc. Been Sued?

Yes, Remex, Inc. has been a defendant in multiple federal FDCPA lawsuits filed across the District of New Jersey, the District of Connecticut, and the Eastern District of Michigan over the past decade. Each case below carries its own dedicated PacerMonitor or Justia citation.

Case 1: Cohen v. Remex, Inc. et al

Case No.: 3:15-cv-07510 Court: U.S. District Court, District of New Jersey Source: PacerMonitor: COHEN v. REMEX, INC. et al, 3:15-cv-07510 (D.N.J.)

The Cohen case, filed in Remex’s home federal district (the District of New Jersey), is the foundational federal litigation against Remex documented in the public PACER record. Filed against Remex and additional defendants, this case represented one of the first major FDCPA challenges against Remex specifically in federal court. The case involved consumer claims under the FDCPA against Remex’s collection conduct.

In our practice, the Cohen case is significant because it demonstrates that consumers in Remex’s home state have brought federal FDCPA claims against the company in their own home court. When consumer protection attorneys file federal lawsuits in the defendant’s home district, it generally indicates strong factual claims that can survive jurisdictional and procedural challenges Remex would have available.

Case 2: Hertzberg v. Remex, Inc.

Case No.: 2:24-cv-10398 Court: U.S. District Court, Eastern District of Michigan Filed: November 8, 2024 Source: PacerMonitor HERTZBERG v. REMEX, INC., 2:24-cv-10398 (E.D. Mich.)

The Hertzberg case is among the most recent federal lawsuits filed against Remex, demonstrating that Remex’s federal litigation exposure remains active in the current period. Filed in November 2024 in the Eastern District of Michigan outside Remex’s home jurisdiction, this case shows that consumers across multiple states are bringing federal FDCPA claims against Remex contemporaneously with the BBB complaint patterns documented in 2024 and 2025.

What our attorneys note about Hertzberg is its timing relative to the documented BBB complaint pattern. The same consumer protection issues that produce verbatim BBB complaints in 2024 and 2025 are simultaneously generating federal lawsuits meaning the conduct is documented at multiple levels and through multiple legal frameworks at the same time.

What Calling and Collection Tactics Has Remex, Inc. Used?

The collection tactics documented in BBB complaints, federal court filings, and consumer reports against Remex form a recognizable pattern that our attorneys evaluate systematically in every case.

What Are Your Rights Against Remex, Inc.?

Multiple federal and New Jersey state laws apply when Remex is involved. Our attorneys evaluate each one for every client.

How to Stop Remex, Inc. From Calling You?

Step 1: Document Everything

Save all call logs, texts, voicemails, letters, and envelopes with postmarks. Collect any proof of payment such as bank statements, receipts, or provider billing records. This creates a clear record of what was paid versus what is being claimed.

Step 2: Contact the Original Provider

Request written confirmation of payments received, current balance, date the account was sent to Remex, and whether the account is considered resolved or active. Provider records often clarify or contradict collection claims.

Step 3: Send a Cease and Desist Letter

Mail a written request via certified mail to Remex, Inc., 475 Wall Street, Princeton, NJ 08540. State that you revoke consent for all calls, texts, emails, and mail, including under the TCPA for automated messages. Keep your tracking receipt.

Step 4: Request Debt Validation

Send a written dispute requesting full validation, including signed agreements, billing records, proof of Remex’s authority to collect, and an explanation of how the balance was calculated. A simple bill or summary is not sufficient under federal law.

Step 5: File Complaints

Report issues to the FTC, FCC (for calls/texts), CFPB, BBB, New Jersey Division of Consumer Affairs, and the No Surprises Act portal if medical billing is involved.

Step 6: Seek Legal Help

Contact Consumer Rights Law Firm PLLC for a review if you believe your rights were violated, such as improper texting, collection on paid debts, lack of validation, or medical billing errors. Many FDCPA, TCPA, and FCRA cases allow recovery of damages and attorney fees under federal law.