If you are receiving collection calls connected to Integrity Solution Services, an older account record may not identify the company handling the debt today. Integrity Solution Services, Inc. historically operated as a third-party debt collector, but its role under that name appears historical rather than clearly current.
That distinction matters before you pay, dispute an account, or send a request about the calls. Preserve the communications you receive and identify the company making the current contact before deciding what to do next.
Why Am I Getting Calls Associated With Integrity Solution Services?
Calls associated with Integrity Solution Services may concern an account the company historically collected for another creditor, although a different collector may handle that account today.
Integrity historically handled several types of receivables, including telecommunications accounts, student loans, bankcard accounts, medical accounts, automobile accounts, and other consumer debts.
Its corporate history also matters. Integrity was historically connected with National Asset Recovery Services and Pinnacle Financial Group, while later records connect the former operation with Central Credit Services and Radius Global Solutions.
Those relationships do not establish that Radius Global Solutions, Central Credit Services, or another particular company currently handles your account. Your current collection documents should identify the actor responsible now.
How Can I Verify Who Is Collecting the Account Now?
You can identify the current collector by comparing the newest collection notice with your caller information, creditor records, and account details.
Check:
- the company named in the newest collection letter
- the creditor identified in the notice
- the account or reference number
- the phone number appearing in your call history
- the company name stated in a voicemail
- any notice showing that the account moved to another collector
- the amount currently being requested
- recent correspondence from the original creditor
This step is particularly important with Integrity Solution Services because older Integrity records do not establish who has authority to collect the account today.
One question we would examine early is whether the company named in an older collection letter matches the company making the present calls. That affects where a consumer should direct a dispute, communication request, or payment.
What Can I Do If the Collection Calls Continue?
If the calls continue, preserve the communications and direct any response to the collector you have verified as currently handling the account.
Depending on the situation, useful steps may include:
- keep screenshots of your call history
- save voicemails and written messages
- record the company name used by the caller
- keep collection letters and validation notices
- preserve copies of written disputes
- retain requests concerning future communications
- save proof showing when those requests were delivered
- document calls to your workplace or other people
If you believe the account is wrong, already paid, or belongs to someone else, address that separately. A disagreement about the debt and a problem with how collection calls are made are different issues and may require different evidence.
What Should I Document About the Calls?
You should document enough information to show what communication occurred, when it occurred, and which collector appears responsible.
Useful records include:
- call dates and times
- caller phone numbers
- frequency of calls
- voicemails or transcripts
- collector representative names
- text messages or emails
- letters received before or after the calls
- written communication requests
- proof that the collector received those requests
- records of workplace or third-party calls
Account records answer one question: what obligation is involved?
Communication records answer another: what contact actually occurred?
Attorneys may compare those two timelines because an account can move from one collector to another. Matching each call to the collector handling the account at that time can prevent current or historical conduct from being attributed to the wrong company.
When Can Collection Calls Raise Legal Concerns?
Collection calls can raise legal concerns when the circumstances involve repeated calling, certain workplace or third-party contacts, communications after a qualifying written request, or other conduct restricted by laws that apply to the collector.
The Fair Debt Collection Practices Act, or FDCPA, can apply to covered third-party debt collectors. Regulation F also addresses telephone communications by covered debt collectors, including call-frequency presumptions involving a particular debt.
Those rules do not mean every frequent call automatically violates federal law. The responsible actor, timing, number of calls, prior conversations, and other circumstances still matter.
Integrity-specific litigation provides useful context.
In Lassiter v. Integrity Solution Services, Inc., a federal court found that Integrity violated an FDCPA communication restriction after sending a collection letter following a written cease-communication request and notice of attorney representation. The case involved a letter, not a finding of repeated telephone harassment, but it shows why written requests and proof of later contact can matter.
Read the Lassiter federal decision.
In Selou v. Integrity Solution Services, Inc., the plaintiff alleged cellphone calls, workplace calls, calls to her parents, and continued collection activity after requests to stop. The retrieved court decision records those allegations but does not establish that Integrity engaged in those practices company-wide.
Read the Selou federal decision.
Questions involving automated calls also require careful analysis. Whether the TCPA applies can depend on the technology used, consent, revocation, the number called, and the identity of the caller.
What If I Dispute the Account, Balance, or Payment History?
A dispute about the amount owed should be handled separately from concerns about collection-call conduct.
Compare the records that explain the account:
| Record | Why It Matters |
| Original creditor statements | Show the underlying account and balance history |
| Payment records | May reveal payments that were not reflected |
| Collection notice | Shows what the current collector claims |
| Settlement correspondence | Helps establish agreed payment terms |
| Validation information | Helps identify the creditor, account, and amount |
Integrity was historically involved in Pagan v. Integrity Solution Services, Inc., which concerned collection of an AT&T account and a disputed fee. The retrieved ruling did not determine that Integrity was liable for the underlying allegations, but the case illustrates how a balance or fee disagreement may exist separately from the way collection communications are handled.
Resolving or paying a balance also does not automatically determine whether earlier collection communications complied with applicable law.
Who Should I Contact About the Account Now?
Use the contact information in your most recent collection notice or creditor communication rather than relying on an old Integrity Solution Services phone number or address.
Historical Integrity records contain former addresses and phone numbers, but presenting those as current could send a consumer to the wrong place.
Radius Global Solutions currently operates in debt collection and has historical connections to the former Integrity operation. That corporate history alone does not establish that Radius handles your particular account.
Use current account documentation to determine where a payment, dispute, or communication request should go.
When Should I Consider Legal Help With Integrity Solution Services Calls?
Legal review may be useful when the caller’s identity is unclear, communications continue after documented requests, third parties or your workplace are contacted, or the call history raises questions about collection conduct.
Consumer Rights Law Firm PLLC may review:
- caller identity
- call logs
- voicemails and messages
- collection letters
- written disputes
- communication requests
- proof of delivery
- payment history
- creditor and collector records
These records can help determine which company made each communication, whether the account moved between collectors, and which legal rules may apply.
| Item | Details |
| Phone | +1 (877) 700-5790 |
| help@consumerlawfirmcenter.com | |
| Website | consumerlawfirmcenter.com |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Fax | 844-636-9909 |
| Better Business Bureau | CRLF Better Business Bureau Profile |
Success Stories
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Frequently Asked Questions
What If the Calls Are for Someone Else?
Tell the verified caller that you believe it has contacted the wrong person. Keep your call history, voicemails, caller numbers, and any written communication showing that you raised the wrong-person issue.
What If I Only Have an Old Integrity Solution Services Letter?
An old Integrity letter may help identify the creditor, account, or reference number, but it does not establish who collects the account today. Compare it with the newest collection or creditor correspondence you have.
What If My Credit Report Lists a Different Company?
The entity furnishing information to a credit bureau may be different from the company calling you. Identify the furnisher shown on the report and treat any credit-reporting dispute separately from the unwanted-call issue.
Is the Original Creditor the Same as the Debt Collector?
Not necessarily. The original creditor is the company associated with the original obligation, while a third-party collector may later be asked to collect it. Identifying each actor matters because their roles and potentially applicable legal rules can differ.
What If I Already Paid or Settled the Account?
Keep proof of payment or the written settlement terms and compare them with what the current collector claims. A missing payment or outdated balance can create an account dispute that should be evaluated separately from the way collection calls were made.
