If you are receiving collection calls connected with Bureaus Investment Group LLC, the company that owns the account may not be the same company making the calls. Public records distinguish Bureaus Investment Group LLC, numbered Bureaus Investment Group Portfolio entities, The Bureaus, Inc., and outside collection agencies.
That distinction matters because the correct response depends on who is actually communicating with you. Identify the caller, connect the calls to the correct account, and preserve the communication evidence before deciding where to send a payment, dispute, or request concerning future calls.
Why Is a Bureaus-Related Company Calling Me?
A Bureaus-related collection call may concern a charged-off consumer account that was purchased by a numbered Bureaus portfolio and then serviced or collected by The Bureaus, Inc. or another collection agency.
This structure can make the calls confusing. A consumer may recognize the original lender or credit account but not recognize the Bureaus name that appears later.
A recent federal case, Murphy v. Bureau Investments Group Portfolio, LLC, illustrates how several companies may become involved with one account. The debt in that case was transferred to Bureaus Investment Group Portfolio No. 15 LLC. The Bureaus, Inc. handled reporting activity, while Superlative RM, Asset Recovery Solutions, and First National Collection Bureau were used at different stages for collection.
That does not mean every Bureaus account follows the same path. It does show why the company listed as the debt owner should not automatically be assumed to be the company placing the calls.
How Can I Verify Who Is Actually Calling and Which Account Is Involved?
You can identify the relevant collector by comparing the caller’s information with your most recent collection documents and account records.
Check these items together:
- The company name stated by the caller
- The telephone number shown on caller ID
- Any voicemail identifying the caller
- Your latest validation notice
- The current creditor listed in the notice
- The original creditor or lender
- Any sale, transfer, or goodbye letter
- The account or collection reference number
- The most recent collection agency letter
Bureaus Investment Group LLC, The Bureaus, Inc., and numbered portfolio companies are not interchangeable. Current records also identify Bureaus Investment Group III, LLC as the member associated with Portfolio No. 15, rather than the exact Bureaus Investment Group LLC named in the search topic.
In our practice, one of the first things we would compare is the date of each call against the collection letters and account-placement history. That helps determine which company was actually handling the account when the communication occurred.
What Can I Do If The Bureaus, Inc. or Another Collector Keeps Calling?
If The Bureaus, Inc. is making the calls, the company currently states that consumers may ask it to stop telephone communications by phone, email, or mail. Its published materials state that it will honor requests to stop further telephone calls and asks consumers to allow up to 48 hours for processing.
Its current telephone-call information is available on the company’s telephone communication page.
If you make a request, keep evidence showing:
- What you asked the company to stop
- When you made the request
- How you sent it
- Whether you received confirmation or delivery proof
- Which calls occurred afterward
If another collection agency is actually calling, direct the communication request to that collector as well. A request sent to one Bureaus-related entity does not necessarily establish that a different outside agency received the same instruction.
Restricting telephone communications does not erase the underlying debt. Any balance, ownership, payment, or settlement dispute should be handled separately.
What Should I Document About Bureaus-Related Collection Calls?
The most useful evidence connects the communication to the correct account and collector.
Keep a chronological file containing:
- Call dates and exact times
- Telephone numbers displayed
- Screenshots of the call history
- Voicemails
- Voicemail transcripts
- The company name stated by the caller
- Notes from live conversations
- Copies of letters and emails
- Any request to stop or limit calls
- Proof that the request was received
- Calls received after the request
Also keep the validation notice, current collection letter, transfer notice, and account number that connect those calls to the debt.
Communication records answer what happened on the phone. Account records answer which obligation and company were involved.
When we examine a repeated-call claim, that connection can be critical. A call log has limited value if it cannot be matched to the collector that was handling the account on those dates.
When Can Bureaus-Related Collection Calls Raise Legal Concerns?
Collection calls may require closer legal review when the evidence shows issues involving call frequency, timing, continued use of a restricted communication method, or certain automated or prerecorded communications.
For debt collectors covered by the FDCPA and Regulation F, CFPB guidance describes presumptions involving more than seven calls within seven consecutive days about a particular debt and calls placed within seven days after a telephone conversation about that debt, subject to the rule’s exceptions.
Covered collectors also generally face restrictions involving calls before 8 a.m., after 9 p.m., and at times they know are inconvenient.
Historical litigation also requires careful qualification. In Ellis v. The Bureaus, Inc., the plaintiff alleged that Portfolio No. 15 and The Bureaus, Inc. used automatic dialing and/or prerecorded or artificial voice technology. Those were allegations considered at a procedural stage, not findings that unlawful calls occurred.
The company’s current consent materials also contemplate automated, prerecorded, or artificial-voice calls where authorization exists. Whether a particular call raises a TCPA issue depends on facts such as the caller, technology used, number contacted, consent, and any later restriction or revocation.
What If the Balance, Payment History, or Credit Reporting Is Wrong?
A stop-call request addresses communication, but a disputed balance, prior payment, settlement, or credit-reporting problem may require a separate response.
If the amount appears wrong, compare the current collection balance with:
- Original creditor statements
- Charge-off information
- Payment history
- Settlement agreements
- Bank records or payment receipts
- Current validation materials
According to BBB complaints involving The Bureaus, Inc., consumers have raised questions about ownership, validation, account balances, and credit reporting. Those complaints are allegations rather than proof of company-wide wrongdoing, but they show why accurate account records may matter when collection continues.
Credit reporting should also be treated separately from collection calls. The Bureaus, Inc. has acted as a credit-information furnisher in documented accounts. A furnisher is a company that sends account information to credit reporting agencies.
Stopping telephone calls does not by itself correct or remove a credit-report entry. If the reported balance, ownership, status, or account information is inaccurate, the reporting issue may require its own dispute process.
How Can I Contact The Bureaus, Inc. About My Account?
The following current contact information belongs to The Bureaus, Inc., not to the exact legal entity Bureaus Investment Group LLC. Use it only after confirming that The Bureaus, Inc. is the company handling or communicating about your account.
| Item | Details |
| Toll-Free Phone | 877-887-4824 |
| Local Phone | 847-328-4300 |
| Address | 711 N Edgewood Ave., Suite 200, Wood Dale, IL 60191 |
| Website | thebureaus.com/contact |
| Telephone Communication Requests | thebureaus.com/optin-phone |
Current consumer-facing contact information for the exact Bureaus Investment Group LLC was not established well enough to direct consumers there instead. Do not rely on an older Bureaus Investment Group address or phone number merely because it appears in historical records or online directories.
When Should I Consider Legal Help With Bureaus-Related Collection Calls?
Legal review may be useful when you can document continued or disputed calls and need help determining which collector was responsible, whether your communication request reached that collector, and which collection or telephone rules may apply.
Consumer Rights Law Firm PLLC may examine:
- Caller identity and collection placement
- Call logs and voicemails
- Calls after a stop or limitation request
- Call timing and frequency
- Automated or prerecorded communication evidence
- Validation and account records
- Payment or settlement history
- Separate credit-reporting disputes
In our practice, we would generally compare the communication timeline with the account timeline rather than assuming every Bureaus-related company performed the same conduct.
| Item | Details |
| Phone | +1 (877) 700-5790 |
| help@consumerlawfirmcenter.com | |
| Website | consumerlawfirmcenter.com |
| Address | 133 Main Street, Second Floor, North Andover, MA 01845 |
| Fax | 844-636-9909 |
| Better Business Bureau | CRLF Better Business Bureau Profile |
Success Stories
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Frequently Asked Questions
What if Bureaus-related calls are for someone else?
Document the caller’s number, company name, dates, and any voicemail, then tell the actual caller that the person being sought does not use your number. Keep evidence of that communication and any later calls.
What if a collection law firm contacts me instead of The Bureaus, Inc.?
Treat the law firm as a separate collection actor. Confirm which creditor or portfolio it represents and preserve its letters and communications rather than assuming its conduct belongs to The Bureaus, Inc. or Bureaus Investment Group LLC.
What if an older collector contacts me after a new collection agency appears?
Compare the dates on the collection letters and calls before responding. Bureaus-related accounts can move between collectors, so the agency that previously handled the account may not be the company currently authorized to collect it.
Should I use a Bureaus Investment Group LLC phone number or address I found online?
Use current account documents to identify the company actually handling the debt before relying on online contact information. The verified current consumer-facing contact details above belong to The Bureaus, Inc., while current direct consumer contact information for the exact Bureaus Investment Group LLC was not established.
